Customer experience manager Work, Jobs in Staverton, Nth (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
8d
Service Coordinator
Clover Technical Services —Daventry
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
10d
Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Operations Manager
CEVALogistics —Daventry
- Full-time
- Management
- Warehouse experience
- Negotiation
- Annual leave
- Employee discount
Warehouse Chargehand - Full Time, Days
Farmfoods —Daventry
- £14.07 an hour
- Full-time
- Human resources
- Warehouse experience
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
4d
General Manager
The Bull Hotel —Stony Stratford
- £34,000 - £36,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Store discount
Quick apply
Internal Sales Executive
LGL Ltd —Buckingham
- From £32,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
Shop Manager - Daventry
Rainbows Hospice for Children and Young People —Daventry
- £25,465 a year
- Full-time
- Customer service
- Hospice
- Retail management
- Employee assistance programme
Personal Assistant
Thomas Franks Ltd —Hook Norton
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance programme
Quick apply
Store Manager
Specsavers —Daventry
- From £35,000 a year
- Full-time
- Management
- Annual leave
- Employee discount
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
QA Team Leader
Puratos Ltd —Buckingham
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
Operations Manager
David Lloyd Clubs —Kettering
- £30,000 a year
- Employee discount
Sports Centre & Community Manager
P & E Sports Lettings Ltd —Rugby
- £26,000 - £27,500 a year
- Weekend availability
- Childcare
- Supervising experience
- Working with children
- Free parking
- Gym membership
Quick apply
3d
Warehouse Team Leader
Red Arch Manufacturing Ltd —Daventry
- Up to £33,000 a year
- Full-time
- Computer literacy
- Forklift
- Driving
- Health & wellbeing programme
- Life insurance
Quick apply
2d
Program Manager
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
5d
General Manager
DHL —Daventry
- Up to £90,000 a year
- Continuous improvement
- Contracts

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customer experience manager jobs near staverton, nth

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
8 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in staverton, nth

Customer Experience Manager

Service Coordinator

Key Accounts Manager

Customer Care Manager

Operations Manager

Warehouse Chargehand - Full Time, Days

Ownership Experience Manager – Customer Community & Loyalty

General Manager

Internal Sales Executive

Shop Manager - Daventry

Personal Assistant

Store Manager

Client Relations Executive

QA Team Leader

Associate Delivery Manager

Operations Manager

Sports Centre & Community Manager

Warehouse Team Leader

Program Manager

General Manager

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