Guest experience manager Work, Jobs in Stratford, Gtl (with Salaries)

Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Guest Experience Lounge Manager
Caledonian Sleeper —London
- £45,670 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
4d
General Manager - Operations
Electric Star Ltd —Hackney
- £39,000 - £40,000 a year
- Full-time
- Serving
- Hospitality
- Supervising experience
Quick apply
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Guest Experience Manager
PPHE Hotel Group —London
- £39,000 - £43,000 a year
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
5d
Cinema Experience Manager
ODEON Cinemas —South Woodford
- £15.55 an hour
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Employee discount
9d
General Manager - Cocktail Bar
Bee Hospitality —London
- Up to £75,000 a year
- Full-time
- Serving
- Hospitality
- Bar
Quick apply
Assistant General Manager
Draughts —London
- Part-time
- Employee discount
Quick apply
Guest Experience Manager
MAPP —London
- £37,000 - £39,000 a year
- Full-time
- Microsoft Office
- Team management
- Organisational skills
6d
Studio Manager
The Hurlingham Club —Fulham
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
2d
Business Support and Office Manager
Lanson International —Covent Garden
- £29,334.87 - £30,000.00 a year
- Part-time
- Supervising experience
- First Aid Certification
- Organisational skills
Quick apply
10d
Workspace Experience and Operations Senior Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
Bars Manager
Edyn —Canary Wharf
- £40,000 a year
- Full-time
- Bar
Quick apply
13d
Sales Manager
Living Rooms —Maida Vale
- £40,000 - £50,000 a year
- Full-time
- Sales
- Hotel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Guest Experience Executive
JETEX —Biggin Hill
- £27,000 a year
- Full-time
- Management
- Customer service
- Basic maths
- Free parking
- Life insurance
Quick apply
Summer Temp - Duty Manager - Hot Tub, BBQ & Igloo Boats
Skuna Boats —Canary Wharf
- Up to £32,000 a year
- Temporary
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
9d
Restaurant Manager
The Blues Kitchen Shoreditch —London
- Up to £60,000 a year
- Weekend availability
- Restaurant management
- Leadership
- Restaurant
- Referral programme
Quick apply
10d
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
11d
BOOKING & RESERVATIONS MANAGER
Hoste Hospitality —Canary Wharf
- £32,000 - £38,000 a year
- Full-time
- Hospitality
- Organisational skills
- In-person
- Employee discount
- Referral programme
Quick apply
14h
Senior Guest Experience Manager
Cairn Group —London
- Full-time
- Hospitality
- Hotel
- Hotel experience
Quick apply

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Guest Experience & Welcome Manager

Rapport -
London

Apply Now

Job details

Permanent | Full-time
£45,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Hospitality

Full job description

Guest Experience & Welcome Lead

Central London
Salary: £45,000
Full-time | Permanent | 40 hours per week (Monday–Friday with flexibility)

Create moments that matter. Lead with energy. Inspire exceptional experiences.

We’re looking for an experienced people leader to shape and elevate the day-to-day experience within a high-profile corporate environment in Central London. This is a role for someone who loves being present, visible and actively involved—someone who believes the best leaders lead from the front and create environments where teams and guests genuinely feel connected.

You’ll bring energy to every interaction, champion outstanding service and create memorable moments that leave a lasting impression.

The Opportunity

You’ll play a key role in creating an engaging, polished and welcoming environment for employees, visitors and stakeholders. Working alongside your team, you’ll inspire confidence, build capability and ensure every experience feels effortless, personal and considered.

Success in this role means balancing operational excellence with authentic human connection—creating experiences people remember for all the right reasons.

Key responsibilities include:

Leading from the front to create a consistently warm, engaging and elevated experience
Inspiring and developing a high-performing team through coaching and visible leadership
Building meaningful relationships across the business and becoming a trusted presence
Identifying opportunities to evolve service delivery and enhance the overall experience
Creating an environment where people feel welcomed, valued and connected
Embedding a culture of accountability, pride and continuous improvement

About You

You’ll be someone who naturally brings people together and sets standards through action rather than instruction.

You’ll likely have:

Experience leading teams within guest experience, hospitality, workplace, luxury or service-led environments
A passion for creating memorable experiences and meaningful human connection
A collaborative leadership style with strong emotional intelligence
Confidence operating in visible, fast-paced environments
Strong attention to detail and an instinct for anticipating needs
The ability to inspire others and bring positive energy to every day

If you believe exceptional experiences start with exceptional leadership, we’d love to hear from you.

What We Offer

Financial Freedom: Access exclusive discounts on travel and groceries, life assurance, and cash rewards.
️ Future Security: A contributory pension scheme to help you plan ahead.
Health & Wellbeing: Wellness programs, Employee Assistance Programme, and digital GP services.
Career Growth: Ongoing learning and development to help you thrive.
Recognition: Celebrate excellence through our WOW Awards.
Give Back: Enjoy one paid volunteer day each year to support a cause close to your heart.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Apply Now

Refine Your Search

guest experience manager jobs in stratford, gtl

Guest Experience & Welcome Manager

Guest Experience Lounge Manager

General Manager - Operations

Head Host / Reservations & Guest Experience Lead

Guest Experience Manager

Cinema Experience Manager

General Manager - Cocktail Bar

Assistant General Manager

Guest Experience Manager

Studio Manager

Business Support and Office Manager

Workspace Experience and Operations Senior Manager

Bars Manager

Sales Manager

Guest Experience Executive

Summer Temp - Duty Manager - Hot Tub, BBQ & Igloo Boats

Restaurant Manager

Head of Learning & Development

BOOKING & RESERVATIONS MANAGER

Senior Guest Experience Manager

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