Patient access occupations Work, Jobs in Stratford, Gtl (with Salaries)

Patient Support Executive
CREATE Fertility —London
- £30,784 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
6d
Administrator / Receptionist
Via Community Ltd —Redbridge
- £28,868 a year
- Part-time
- Customer service
- Front desk
- IT
Patient Coordinator
Drs Tatiana + Rishi Advanced Aesthetics —London
- £30,000 - £40,000 a year
- Part-time
- Customer service
- English
- Front desk
Quick apply
11d
Treatment Coordinator
Invisiblebraces4u —Mottingham
- £300 - £450 a day
- Sales
- Free parking
Quick apply
Patient Advisor Administrator
Pharmacy2U —London
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
12d
Patient Pathway Co-ordinator
Great Ormond Street Hospital for Children —London
- £34,186 - £37,389 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
2d
Patient Liaison Officer Bank-London
Mayo Clinic —London
- £19 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
GP Surgery Receptionist
Balaam Street Surgery —London
- Up to £30,000 a year
- Part-time
- Sales
- Customer service
- GP surgery experience
Quick apply
2d
Patient Administrator
Circle Health Group —London
- Up to £25,620 a year
- Full-time
- Hospital
- Employee discount
- Life insurance
Care Coordinator - Enhanced Access
Healthcare Central London —London
- £31,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
4d
Clinic Administrator
Artemis Cystitis Ltd —London
- £13 - £15 an hour
- Full-time
- Remote
- Microsoft Word
- English
- Administrative experience
- Work from home
Quick apply
6d
Customer Service Associate (Patient Outreach)
Rightangled —London
- Full-time
- Remote
- Bilingual
- Spanish
- Customer service
Quick apply
Dental Receptionist - Weekend Role
Banning Dental Group —Canning Town Station
- £13 - £16 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
- Flexible schedule
Quick apply
3d
Medical Receptionist
LL Medical Care Ltd —Leyton
- From £13 an hour
- Part-time
- GP surgery experience
- Administrative experience
- Organisational skills
- Free parking
- Flexitime
Quick apply
5d
Radiology Patient Coordinator
Bupa —South West London
- £33,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
PCN Care Coordinator
Loughton, Buckhurst Hill & Chigwell PCN —London
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
9d
Patient Support Co-Ordinator
King's Fertility —London
- £27,000 - £27,001 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
Quick apply
Clinical Administrative Assistant/Receptionist
Dr Jinah Yoo Dermatology & Anti-Ageing —London
- £25,000 - £32,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
Quick apply
6d
Assistant/ Clinic Coordinator - Camberwell, London
Reshape Aesthetics —London
- £80 a day
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
Treatment Coordinator & Patient Care Specialist
Orchard Orthodontics —London
- Full-time
- Customer service
- IT
- In-person
Quick apply
11d

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Patient Support Executive

CREATE Fertility -
London

Quick apply

Job details

Full-time | Fixed term contract
£30,784 a year
6 days ago

Qualifications

Outbound sales
Sales
Customer service
Organisational skills
Typing
Communication skills
Time management

Full job description

Company Overview

We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK.

Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning,gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation.

Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success.

The Role

The Patient Support Executive will be a vital member of our new enquiries team based in London, Farringdon tasked with delivering exceptional service to new prospects through inbound calls, web enquiries, live chat and social media.

This role involves utilising a comprehensive understanding of our products and services to guide potential patients, promote relevant treatments and convert enquiries into appointments.

Duties and Objectives

Efficiently manage new enquiries, ensuring a professional and first-class service.
Offer accurate information, support, and guidance on CREATE’s range of services and treatments.
Proactively manage sales by service to achieve internal conversion targets.
Respond promptly and clearly to patient requests via email, live chat, and website.
Schedule and confirm new patient appointments.
Build strong relationships and rapport with potential patients.
Handle financial transactions, including creating statements, processing payments, and managing refunds.
Maintain confidentiality and discretion in all patient interactions.
Provide emotional support and empathy in sensitive situations.
Comply with CREATE’s policies, the Data Protection Act, and HFEA regulations.
Work effectively as part of a team and independently.
Coordinate with clinic managers to ensure the availability of appointments.

KPIs / Key Results

Achieving conversion targets for patient enquiries to appointments.
Maintaining high levels of patient confidentiality and data protection compliance.
Meeting and exceeding set KPIs for patient engagement and satisfaction.
Ensuring accurate and timely communication with patients

Skills

Collaborative and Initiative-Taking: Ability to work well within a team and also independently take the initiative.
Excellent Communication: Proficient in verbal and written communication, with a confident and clear speaking manner.
Typing Skills: Competent typing skills for managing online enquiries.
Friendly and Compassionate Personality: Warm and empathetic approach to patient interactions.
Strong Organisational Skills: Ability to manage multiple tasks efficiently and keep all patient-related activities well-organised.
Empathy: Capability to handle challenging and sensitive situations with maturity and understanding.
Active Listening: Patient and attentive listener who can accurately understand and address patient needs.
Pressure Handling: Ability to perform effectively under pressure and maintain composure.
Stakeholder Interaction: Comfortable interacting with various levels of stakeholders, including clinic managers and healthcare professionals.
Commitment to Confidentiality: Adherence to patient confidentiality and privacy standard

Experience / Personal Specification

Experience

Work quickly to address and resolve patient issues
Intuitive to patient needs with clear and concise communication skills
Strong communication, interpersonal skills and the ability to build and maintain relationships
A background in customer service or sales is a plus
Must understand customer relationship management (CRM)
Strategic thinker and ability to analyze and solve problems quickly
Ability to work well across multiple teams
Attentive to detail and organized
Must be self-motivated, flexible and able to manage several tasks at one time·

Essential

Ability to work collaboratively and take initiative individually.
Excellent communication and typing skills, with a clear and confident speaking manner.
Friendly, caring, and compassionate personality.
Strong organisational and time management skills.
Maturity to handle challenging situations with empathy and positivity.
Proactive and motivated by targets.
Patient and attentive listener, with an understanding of customer needs.
Ability to work under pressure and interact with stakeholders at all levels.
Commitment to patient confidentiality.

Desirable

Experience in healthcare or luxury customer service.
Experience in outbound sales within a high-end environment (non-cold calling).
Flexible, approachable, and enthusiastic demeanour.
Strong interpersonal skills and attention to detail.
Willingness to learn and adapt.

Job Types: Full-time, Fixed term contract

Pay: £30,784.00 per year

Ability to commute/relocate:

London EC1N 8XA: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is your current notice period?
Describe your experience and how you would suit this role?

Experience:

Customer Service: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in stratford, gtl

Patient Support Executive

Administrator / Receptionist

Patient Coordinator

Treatment Coordinator

Patient Advisor Administrator

Patient Pathway Co-ordinator

Patient Liaison Officer Bank-London

GP Surgery Receptionist

Patient Administrator

Care Coordinator - Enhanced Access

Clinic Administrator

Customer Service Associate (Patient Outreach)

Dental Receptionist - Weekend Role

Medical Receptionist

Radiology Patient Coordinator

PCN Care Coordinator

Patient Support Co-Ordinator

Clinical Administrative Assistant/Receptionist

Assistant/ Clinic Coordinator - Camberwell, London

Treatment Coordinator & Patient Care Specialist

I want to receive the latest job alerts for patient access occupations in stratford, gtl

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