Client services Work, Jobs in Stratton On The Fosse, Som (with Salaries)

Client Relations Manager
DAS UK Group —Bristol
- Conflict management
- Training & development
- Communication skills
Part time Wedding and Events Coordinator (On-the-Day)
Pickled Pumpkin Catering LTD —Caldicot
- £15.50 an hour
- Part-time
- Team management
- Organisational skills
- In-person
Quick apply
8d
Sales Negotiator
Cooper and Tanner —Midsomer Norton
- £26,091 a year
- Full-time
- Word processing
- Computer literacy
- In-person
- Bereavement leave
- Sick pay
Quick apply
2d
CCTV Control Room Operator (Nights)
iFacility —Shepton Mallet
- £13.24 an hour
- Overtime
- Computer literacy
- Computer skills
- In-person
- Free parking
- Paid training
Quick apply
10h
Part Time Office Administrator
Williams Lea —Bath
- £11,190.40 a year
- Part-time
- Inventory control
- Computer literacy
- Cleaning
- Referral programme
Sales Executive. NHS and Justice sector, unique products - small rapidly growing business
Balco Global Limited —Chippenham
- £28,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Analysis skills
Quick apply
Hotel Receptionist
Holbrook Manor & Spa —Wincanton
- Up to £13 an hour
- Part-time
- Customer service
- Hotel
- Administrative experience
- Free parking
- Employee discount
Quick apply
Security officer
Cerebral Security Solutions Ltd —Midsomer Norton
- £16 an hour
- Full-time
- Conflict management
- In-person
- Communication skills
Quick apply
13d
Parking Attendant
Euro Car Parks —Frome
- £12.71 an hour
- Full-time
- Writing skills
- Maths
- Conflict management
Quick apply
1d
Trainee Drainage Engineer
MetroRod Ltd —Radstock
- £27,040 a year
- Overtime
- Customer service
- Maintenance
- Cleaning
Quick apply
Refrigeration & Air Conditioning Trainee
Ian Hobbs Technical Services Limited —Radstock
- Full-time
- Schematics
- Maintenance
- Mechanical knowledge
- Life insurance
Quick apply
11d
Project Team Administrator
Enable Promotional Marketing —Weston-super-Mare
- £21,606 a year
- Part-time
- CRM software
- Organisational skills
- In-person
- Free parking
Quick apply
Operational Support Officer
Serco Plc —Bristol
- £26,436.80 a year
- Nights as needed
- Computer literacy
- Analysis skills
- Organisational skills
Commercial Account Handler
Howden Group Holdings —Bath
- Full-time
- Hybrid work
- Employee discount
Head Receptionist/Deputy Manager
CIAO BELLA AESTHETICS —Keynsham
- £15 an hour
- Part-time
- Microsoft Office
- Supervising experience
- Team management
- Annual leave
- Employee discount
Quick apply
Air Compressor Sales Representative
B.A.R Air Services —Chilcompton
- £25,420.00 - £40,377.82 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
2d
Trainee Lettings Consultant
Aspire To Move —Bath
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Sick pay
Quick apply
11d
Sales Executive
WeBuyAnyCar —Frome
- Up to £28,200 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Client Services Administrator
Langford Veterinary Services —Bristol
- £14,685 a year
- Part-time
- Front desk
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Companion Support Worker
Best Life Companions —Bristol
- £14.50 an hour
- Part-time
- English
- In-person
- Annual leave
- Employee assistance programme
Quick apply

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Client Relations Manager

DAS UK Group -
Bristol

Apply Now

Job details

Permanent

Qualifications

Financial Conduct Authority guidelines
Client engagement
Complaint handling
Continuous improvement cycles oversight
Conflict management
Change leadership
Customer interaction
Training & development
Root cause analysis
Business coaching
Interpersonal troubleshooting
Communication skills

Full job description

About The Role

We have a new internal vacancy for a Client Relations Manager in our Volume Litigation Team.

The Client Relations Manager will lead the department in respect of client experience and service quality by establishing best practice; identifying the root causes of complaints, improving operational standards, enhancing client communication, and support the embedding of a culture of accountability, professionalism, and exceptional client care across all teams.

The role will support the department’s people and performance managers, and the head of department in driving behavioural and cultural change, as well as acting as an operational escalation point for client complaints and dissatisfaction.

Some of the key responsibilities include:

- Act an escalation point / liaison with the legal expenses insurer to assist the management of complaints and/or expressions of dissatisfaction.
- - Investigate causes of complaints and operational failures to identify any systemic issues, including communication breakdowns, poor case handling, delay management, supervision gaps, unrealistic expectations, or process inefficiencies.
- - Track and analyse complaint data and client feedback, complete file audits and, if applicable, call reviews. Review platform feedback and operational KPIs to identify trends, training needs, and service risks.
- - Report on the above and share findings with the department, and with senior management, to ensure that complaints are resolved fairly, professionally, and in line with regulatory and internal service standards.
- - Suggest corrective actions to prevent repeat complaints and improve overall client outcomes; supporting the relevant people and performance managers by providing data and feedback so that they can implement these actions and recommendations.
- - Support the relevant people and performance managers to ensure consistency in customer experience across all practice areas including Contract and Landlord & Tenant.
- Where appropriate, act as a point of contact for distressed or dissatisfied clients, handling difficult conversations professionally and empathetically while protecting client relationships and the reputation of the firm.

About You

- Experience in a managerial position within complaints handling, customer experience, operational improvement and/or legal or insurance operations
- - Strong understanding of legal service environments and client care expectations
- - Excellent communication and conflict resolution skills
- - Experience analysing data and identifying operational trends
- - Strong coaching and training capability
- - Ability to influence behaviour and drive cultural change
- - High emotional intelligence and resilience
- - Working knowledge of SRA, FCA and Legal / Financial Ombudsman expectations

About The Company

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

Personal Injury
Litigation & Dispute Management
Employment
Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.

Apply Now

Refine Your Search

client services jobs in stratton on the fosse, som

Client Relations Manager

Part time Wedding and Events Coordinator (On-the-Day)

Sales Negotiator

CCTV Control Room Operator (Nights)

Part Time Office Administrator

Sales Executive. NHS and Justice sector, unique products - small rapidly growing business

Hotel Receptionist

Security officer

Parking Attendant

Trainee Drainage Engineer

Refrigeration & Air Conditioning Trainee

Project Team Administrator

Operational Support Officer

Commercial Account Handler

Head Receptionist/Deputy Manager

Air Compressor Sales Representative

Trainee Lettings Consultant

Sales Executive

Client Services Administrator

Companion Support Worker

I want to receive the latest job alerts for client services in stratton on the fosse, som

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