customer service representative Work, Jobs in sunderland, eng (with Salaries)

Customer Service Advisor
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
5d
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Part Time Customer Service Advisor
EE —Newcastle upon Tyne
- £13.35 - £13.66 an hour
- Part-time
- Customer service
12d
Outbound Customer Service Advisor
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
4h
Customer Support Advisor (Fixed-Term Contract)
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
1d
One Stop - Customer Service Assistant
One Stop —Roker
- £11.74 an hour
- Full-time
2d
Customer Service Representative
REFLEX LABELS LIMITED —Newcastle upon Tyne
- Full-time
- Customer service
- No experience needed
- Organisational skills
2d
Customer Service Advisor
Kinaxia Transport & Warehousing —Washington
- Full-time
- CRM software
- Employee discount
Quick apply
2d
Customer Service Advisor
Yorkshire Building Society —Stockton-on-Tees
- £24,500 a year
- Customer service
- Financial services
Customer Service Representative
William Hill —Middlesbrough
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
14d
Customer Service Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Customer service and Sales Advisor
TEAM RH FITNESS LTD —Gateshead
- £26,250 - £26,251 a year
- Sales
- Typing
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
Customer service advisor
Berry-Hireonline —Sherburn ED
- £12.71 - £18.90 an hour
- Temporary
- Customer service
- Communication skills
- Time management
8h
Telephone Agent (Call Centre)
Explain Market Research —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
3d
Sea Logistics Customer Care Specialist
Kuehne+Nagel —Newcastle upon Tyne
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
3h
Customer Service Representative
Tesco Insurance —Newcastle upon Tyne
- £25,200 - £26,000 a year
- Full-time
- Hospitality
- Communication skills
- Free parking
- Employee discount
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Customer Representative (Technical Support)
Act! LLC —Newcastle upon Tyne
- £27,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Care Administrator
Keepmoat Homes —Hebburn
- Full-time
- Customer service
- Organisational skills
- Employee discount
Customer Service Assistant
Shell Garages —Gateshead
- £12.71 an hour
- Part-time
- Hospitality
- Customer service
- In-person
Quick apply
23h

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Customer Service Advisor

PDSA -
Sunderland

Apply Now

Job details

Full-time
£24,528 - £25,264 a year
5 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Enhanced paternity leave

Qualifications

Customer service
Communication skills

Full job description

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

About the role

You’ll be based in Sunderland, at our National Customer Service Centre (NCSC), located just 600 metres from our local PDSA Pet Hospital.

Our centre has been running in its current form for nearly a decade and is home to a friendly team of 60 colleagues, a great mix of full- and part-time team members who work together to deliver excellent service and results.

Over the years, the NCSC has evolved significantly, now handling a wide range of customer and supporter interactions. It’s an energetic, supportive environment where every conversation helps make a difference.

What you’ll do:

Handle a variety of calls and emails, providing friendly, accurate and helpful advice.
Manage first-line customer complaints with professionalism and care, aiming for quick, positive resolution.
Promote PDSA products and services where appropriate, tailoring recommendations to customers’ needs.
Accurately record customer data and process payments or refunds in line with standards.
Meet personal and team targets (KPIs and SLAs) while maintaining high quality and compliance standards.
Stay up to date with PDSA’s services, policies and fundraising initiatives.

We’re Seeking Someone with

Excellent listening and telephone communication skills.
Empathy, patience and the ability to stay calm under pressure.
Experience working in a customer service or contact centre environment.
Confidence using computer systems and maintaining data accuracy.
A proactive, positive attitude and commitment to delivering great service.
(Desirable) Experience handling written or email enquiries and cross-selling or lead generation.

Work pattern & rota

Opportunities are available for both full time and part time hours, which will be discussed during the interview process.

Rewards, support and benefits

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

Flexible working options to support your work–life balance and individual circumstances.
25 days’ holiday plus Bank Holidays
Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
Life assurance providing four times your annual salary for added peace of mind.
AXA Health Employee Assistance Programme, with 24/7 wellbeing support
Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
Enhanced maternity, paternity and adoption leave to support you and your family.
10% discount on PDSA Pet Insurance plus access to staff veterinary services.

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Apply Now

Refine Your Search

customer service representative jobs in sunderland, eng

Customer Service Advisor

Customer Service Advisor

Part Time Customer Service Advisor

Outbound Customer Service Advisor

Customer Support Advisor (Fixed-Term Contract)

One Stop - Customer Service Assistant