Client services manager Work, Jobs in Surbiton, Gtl (with Salaries)

Head of Pipeline Operations & Client Experience
RIMES Technologies Corporation —London
- Analysis skills
- Continuous improvement
- AI
- Employee discount
- Referral programme
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Senior Manager -Private Client Services - London
EY —London
- Business development
- Project management
- Tax experience
- Employee discount
Client Services Manager
Rapport —London
- £50,000 - £52,000 a year
- Full-time
- Data analysis skills
- Hotel
- Project management
- Employee assistance programme
Client Services Manager
The Pure Gold Company —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Customer service
- Annual leave
Quick apply
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
2d
Part-Time Operations / Office Manager (Pest Control Company)
Sky-Pro24/7 Pest control —Twickenham
- £12.50 - £14.00 an hour
- Part-time
- Customer service
- Supervising experience
- Driving
- Flexitime
Quick apply
1d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
Client Success Manager - Fully Remote
Impact Clients —London
- £8,000 - £12,000 a month
- Full-time
- Remote
- Google Suite
- Sales
- English
Quick apply
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
5d
Client Services Manager
HeadFirst B.V. —London
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
19h
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
6d
Senior Administrative Support Assistant
GB Maintenance Solutions Ltd —London
- £25,600 - £29,950 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
3d
Business Development Manager - Global and Strategic Verticals
Johnson Controls —Sunbury
- Full-time
- Sales
- Salesforce
- Business development
Client Services Manager
Impellam Group —London
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
9d

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client services manager jobs near surbiton, gtl

Head of Pipeline Operations & Client Experience

RIMES Technologies Corporation -
London

Apply Now

Job details

Benefits

Discounted gym membership
Employee discount
Referral programme

Qualifications

Analysis skills
Data management
Continuous improvement
Data pipeline
Scalability
AI
Communication skills

Full job description

About Rimes

Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.

The Opportunity

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. This role is central to the daily functioning and continuous improvement of our Enterprise Data Management (EDM), Benchmarks & Indices (B&I), and Matrix products—each of which plays a vital role in delivering high-quality, timely, and accurate data to our clients.

The successful candidate will oversee the full lifecycle of Pipeline Operations, from feed onboarding and maintenance to exception handling and service performance monitoring. They will lead globally distributed teams focused on Level 1 and Level 2 support, ensuring that client queries are resolved efficiently and escalated appropriately.

This role demands a hands-on understanding of data workflows, infrastructure dependencies, and client service dynamics, with a strong focus on operational reliability, SLA adherence, and proactive issue resolution.

In addition to operational oversight, this leader will be accountable for shaping the client experience strategy—ensuring that every touchpoint across EDM, B&I, and Matrix products reflects our commitment to excellence, responsiveness, and partnership. They will act as the final escalation point for complex service issues, collaborate closely with Sales and Account Management, and drive alignment across internal teams to support client retention and growth.

This is a high-impact, senior leadership role requiring deep expertise in data operations, client service frameworks, and cross-functional team management within a fast-paced, data-driven environment.

Responsibilities:

Pipeline Operations Leadership

Own the end-to-end quality and reliability of data pipelines, including feed maintenance, onboarding/offboarding, change management, and exception handling.
Lead global teams responsible for Level 1 and Level 2 query resolution, ensuring timely escalation and resolution of complex issues.
Oversee infrastructure support, system monitoring, and SLA adherence to ensure operational excellence.
Drive continuous improvement in operational processes and automation to enhance scalability and efficiency.

Client Experience Strategy

Define and execute a holistic client experience strategy that integrates service performance and service transition across all operational teams.
Deliver a bespoke, informed client experience tailored to client needs and expectations.
Act as the final escalation point for complex service-related issues across all accounts.
Establish and maintain a client service framework with regular, meaningful touchpoints across the client lifecycle.

Cross-Functional Collaboration

Partner with Sales, Account Management, and Product teams to align operational delivery with client expectations and business goals.
Develop and maintain feedback mechanisms to capture, understand, and act on client insights.
Support revenue growth initiatives by enabling seamless operational support for new and existing clients.

Leadership & Team Development

Build, mentor, and lead a high-performing global team of client relationship and technical oversight specialists.
Foster a culture of accountability, innovation, and excellence across all operational functions.
Ensure appropriate management of operational issues with global clients, maintaining high standards of service delivery.

Requirements:

Proven senior leadership experience in data operations, client service, or related fields within financial technology or data management firms.
Deep understanding of data pipeline architecture, operational workflows, and client service frameworks.
Exceptional stakeholder management and communication skills, with a track record of influencing at the executive level.
Experience managing global teams and driving transformation in complex, matrixed environments.
Strong analytical mindset with a focus on metrics, performance tracking, and continuous improvement.
Good working knowledge and application experience of all facets of AI.

What We Offer:

AXA Gym Membership Discount
Healthshield Cashback plan
Healthshield Perks platform (Breeze)
MetLife Afterlife Support
Metalife GP 24 hour virtual GP service
Annual ‘purchase holiday’ scheme
Chubbs Travel Insurance
Group Income Protection scheme
Death in Service Funds
Referral bonus

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Apply Now

Refine Your Search

client services manager jobs in surbiton, gtl

Head of Pipeline Operations & Client Experience

Client Engagement Manager

Senior Manager -Private Client Services - London

Client Services Manager

Client Services Manager

Head of CS - Under 18s Services

Guest Services Manager

Part-Time Operations / Office Manager (Pest Control Company)

Customer Service Manager

Client Success Manager - Fully Remote

Client Services Manager

Corporate Guest Services Manager

Client Services Manager

Customer Success Manager

Customer Support Manager

Client Services Manager

Senior Administrative Support Assistant

Customer Relationship Manager

Business Development Manager - Global and Strategic Verticals

Client Services Manager

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