Fleet manager Work, Jobs in Swansea, Swa (with Salaries)

Customer Service & Delivery Manager
the lcv group —Swansea
- £30,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Operations Manager
CanDo Laundry Services —Port Talbot
- £34,000 - £35,000 a year
- Full-time
- Management
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Graduate Management Trainee - Swansea
Enterprise Mobility —Swansea
- Full-time
- Sales
- Customer service
- Bachelor's degree
Mobile Maintenance Operative
Keys Group —Swansea
- From £27,976 a year
- Full-time
- Carpentry
- Military
- Maintenance
Quick apply
Operations Coordinator (Runtech Industrial Cleaning Services)
Runtech Ltd —Port Talbot
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
4d
Operational Depot Compliance Manager (Multi-Site)
Carmarthenshire County Council —Carmarthenshire
- £20.29 - £22.21 an hour
- Full-time
- Supervising experience
- Annual leave
- Employee discount
Maintenance Operative
Athena Care Group LTD —Swansea
- £28,875 a year
- Full-time
- Maintenance
- Plumbing
- Travel
- Referral programme
Quick apply
3d
Graduate Management Trainee - Carmarthen / Llanelli
Enterprise Mobility —Carmarthen
- Full-time
- Sales
- Customer service
- Bachelor's degree
Wind Turbine Technician
Gael Energy —Swansea
- £25,000 - £60,000 a year
- Full-time
- Engineering
- Travel
- In-person
Quick apply
11d
Multi-Trade Operative
Choice Care Group —Port Talbot
- £29,000 a year
- 8 hour shift
- Employee assistance programme
- Life insurance
Operations Supervisor 40
Evri —Bridgend
- £30,000 - £31,825 a year
- Day shift
- Management
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Courier Service Specialist
Evri —Bridgend
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Area Development Manager
Lanes Group —Mid Glamorgan
- Full-time
- Sales
- Business development
Quick apply
Imports/Exports Controller, International Transportation
Willis Lease Finance Corporation —Bridgend
Powerplant Consultant
Willis Lease Finance Corporation —Bridgend
- Computer literacy
- Microsoft Office
- Communication skills
Senior Powerplant Consultant
Willis Lease Finance Corporation —Bridgend
- Management
- Computer literacy
- Microsoft Office
Casual Mechanic
Carmarthenshire County Council —Carmarthenshire
- £14.82 an hour
- Annual leave
- Employee discount

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Operations Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with…
£56,208 - £64,807 a year
5d
Store Operations Manager
PPG —Swansea
Serve customers on the trade counter and in store, in a friendly and professional manner. Undertake all required training to help you to confidently select the…
Quick apply

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Customer Service & Delivery Manager

the lcv group
Swansea

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Health & wellbeing programme
Cycle to work scheme
Employee assistance programme
Employee discount
On-site parking

Qualifications

Management
Operations management
Customer service
Performance management
Organisational skills
Leadership
Time management

Full job description

Customer Service & Delivery Manager

Swansea Office, Riverside House, Normandy Rd, Plasmarl, Swansea SA1 2JA

About GVG

Global Vehicle Group (GVG) is the UK’s largest and most diverse B2B leasing broker. Through our specialist brands – Global Vans, Fleet Alliance, XLCR and LCV Group – we manage over 70,000 vehicles with assets under management exceeding £2.5 billion.

About the lcv group

The lcv group is one of the UK’s leading providers of vehicles. For more than 20 years we have supplied businesses with the best vans at the best prices, and our diverse range has expanded to include cars, fleet services, and flexible hire options.

The Role

As part of our continued growth, we are looking for a confident, organised, and detail-focused Customer Service & Delivery Manager to oversee the day-to-day operations of our Customer Service and Service Delivery functions.

This role is responsible for ensuring the teams consistently achieve targets, deliver excellent customer experience, and maintain high operational standards across all customer touchpoints. The successful candidate will take ownership of operational performance, reporting accuracy, process management, customer escalations, and the smooth coordination of customer documentation and deliveries.

This is a hands-on management role requiring strong organisational skills, accountability, and the ability to lead by example in a fast-paced environment.

What will I be doing

· Manage and support the Customer Service and Service Delivery teams on a daily basis

· Drive team performance against targets, KPIs, and operational objectives

· Monitor productivity, quality, and customer outcomes across both functions

· Provide coaching, guidance, and ongoing support to team members

· Foster a positive, accountable, and customer-focused working culture

Customer Service Operations

· Oversee customer enquiries, requests, and complaint resolution

· Take ownership of customer escalations and ensure timely, professional outcomes

· Ensure all customer interactions are handled efficiently and to a high standard

Service Delivery Operations

· Ensure accurate and timely delivery of customer documentation

· Coordinate and oversee customer deliveries and operational fulfilment

· Maintain high levels of accuracy and attention to detail across all documentation and processes

· Work closely with internal departments to ensure smooth customer journeys

Reporting & Operational Management

· Produce and maintain accurate operational reports

· Track departmental KPIs and provide regular updates to the Head of Customer Experience

· Identify operational issues and implement solutions proactively

· Support process improvement initiatives to increase efficiency and service quality

What do I need to succeed

· Previous experience within a customer service, service delivery, or operational management role

· Automotive industry experience is highly desirable

· Previous people management or team leadership experience is desirable

· Strong organisational and time management skills

· Excellent communication and problem-solving abilities

· Confident managing escalations and difficult customer situations

· High attention to detail and accuracy

· Ability to work in a fast-paced environment and manage multiple priorities

· Strong understanding of operational processes and performance management

Personal Attributes

· Confident and proactive

· Highly organised and dependable

· Customer-focused with a solutions-driven mindset

· Professional and approachable

· Positive attitude with strong leadership presence

· Able to motivate and support teams to achieve results

What we offer

We're going through an exciting part of our journey with lots of opportunity available in a very customer orientated and commercially focussed team;

Great work environment with team, charity and social events
Opportunity for development
Enhanced holidays
Enhanced family leave
Salary sacrifice benefits and product discounts
Health cash plan including access to GP appointments, benefits and EAP

Job Details:

Job Type: Full-time
Location: In person
Working Hours: Monday to Friday, 9:00am – 5:30pm
Salary: £30,000 per annum depending on experience
Monthly bonus scheme based on achieving KPIs

Pay: £30,000.00 per year

Benefits:

Cycle to work scheme
Health & wellbeing programme
On-site parking

Experience:

Customer service or operational management : 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

fleet manager jobs in swansea, swa

Customer Service & Delivery Manager

Operations Manager

Graduate Management Trainee - Swansea

Mobile Maintenance Operative

Operations Coordinator (Runtech Industrial Cleaning Services)

Operational Depot Compliance Manager (Multi-Site)

Maintenance Operative

Graduate Management Trainee - Carmarthen / Llanelli

Wind Turbine Technician

Multi-Trade Operative

Operations Supervisor 40

Courier Service Specialist

Area Development Manager

Imports/Exports Controller, International Transportation

Powerplant Consultant

Senior Powerplant Consultant

Casual Mechanic

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