Client services Work, Jobs in Swillington, Wyk (with Salaries)

Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
Sales Negotiator
Goodmove —Leeds
- £50,000 - £80,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
13d
Overnight Project Navigator
St George's Crypt —Leeds
- £32,098.80 a year
- Full-time
- Cooking
- Microsoft Office
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
10d
Retail Community Engagement Coordinator
St George's Crypt —Leeds
- £21,617.11 a year
- Part-time
- Microsoft Office
- Travel
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Client Services Manager
Bobble Digital Department —Leeds
- £29,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
4d
CBT Therapists, Psychological Wellbeing Practitioners (PWPs) and Counsellors
Towards —Leeds
- £26,000 - £50,000 a year
- Full-time
- Master's degree
- IT
- In-person
Quick apply
Breakdown Contoller (WHN)
Kelling Group Limited. —Normanton
- £28,250 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Employee discount
Quick apply
Sales and Marketing Trainee
Motion 1 international —Leeds
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Referral programme
Quick apply
Accounts Assistant
1ST LOCATE (UK) LIMITED —Temple Newsam
- £13,988 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
Telemarketing Executive
Pearson Holland Management Services LTD —Wakefield
- £28,500 - £29,000 a year
- Full-time
- Salesforce
- No experience needed
- Human resources
- Free parking
- Annual leave
Quick apply
6d
Trainee Sales
NDS GROUP LTD —Wakefield
- £24,880.00 - £41,209.39 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
- Work from home
- Employee discount
Quick apply
4d
Customer Service Specialist - Debt Support
StepChange —Leeds
- £36,571 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
8d
Client Services Associate - Onboarding - S&T
Lloyds Wealth —Leeds
- £28,045 - £30,850 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
4d
Client Liaison Manager
Avery Healthcare —Leeds
- £29,250 a year
- Sales
Quick apply
Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Hospitality
- Sales
- Customer service
Quick apply
Human Centred Design - User Researcher
CGI —Leeds
- Full-time
- Continuous improvement
- Travel
- Agile
Quick apply
Office Coordinator
Zuno Tech Group —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Installations Administrator
Express Bi Folding Doors —Leeds
- £25,000 - £26,000 a year
- 8 hour shift
- Customer service
- English
- Microsoft Office
Quick apply
2d
Customer Service Advisor
FIRST ASPIRE LIMITED —Leeds
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- No experience needed
- Free parking
- Gym membership
Quick apply
3d
Business Manager
Quantik —Leeds
- £45,000 - £55,000 a year
- Part-time
- CRM software
- Business development
- Human resources
- Annual leave
Quick apply
4d

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Compliance Manager

1ST LOCATE (UK) LIMITED -
Temple Newsam

Quick apply

Job details

Full-time
£45,000 - £60,000 a year

Qualifications

Root cause analysis

Full job description

Role: Compliance Manager

Salary: £45,000 - £60,000

Location: Colton, Leeds

Hours: 35 per week

Job Description

First Locate is one of the UK's leading outsourced debt resolution and customer account management providers, supporting major organisations across utilities, retail, government, and financial services. With a strong focus on customer outcomes, vulnerability, and regulatory excellence, the Compliance Manager will play a key role in ensuring the business continues to operate in line with FCA requirements, Consumer Duty expectations, and industry best practice.

Reporting to senior leadership, you will provide expert compliance oversight across collections, debt resolution, customer contact, and operational processes. The role is responsible for maintaining a robust compliance framework, supporting a culture of fair customer treatment, and ensuring the business meets its regulatory obligations as an FCA-authorised firm.

So that’s us, now let’s talk about your role:

Regulatory Compliance

Act as the subject matter expert for FCA regulations, Consumer Credit requirements, and collections-related regulatory obligations.
Ensure ongoing compliance with the FCA Consumer Credit Sourcebook (CONC), Consumer Duty requirements, and applicable industry standards.
Monitor regulatory developments and assess their impact on First Locate's operations, policies, and customer journeys.
Provide practical compliance advice and challenge to senior management on regulatory risks, conduct matters, and emerging issues.
Support engagement with regulators, industry bodies, and external stakeholders where required.

Compliance Monitoring & Assurance

Develop and deliver a risk-based Compliance Monitoring Programme across collections, debt resolution, customer service, and payment processing activities.
Review customer interactions, including calls, correspondence, and digital communications, to ensure regulatory compliance and positive customer outcomes.
Conduct thematic reviews focusing on key areas such as vulnerability, financial difficulty, affordability considerations, complaints, and customer treatment.
Identify, investigate, and report compliance breaches, ensuring effective root-cause analysis and remediation.

Customer Outcomes & Vulnerability

Champion First Locate's commitment to treating customers fairly and delivering positive outcomes throughout the debt resolution process.
Oversee and enhance frameworks supporting customers experiencing financial difficulty or vulnerability.
Ensure collection strategies, communication approaches, and repayment solutions align with FCA expectations and Consumer Duty principles.
Provide oversight of customer outcome monitoring and vulnerability reporting to support continuous improvement. First Locate's customer-focused and empathetic approach is central to its service model.

Governance, Policies & Controls

Develop, review, and maintain compliance policies, procedures, and controls to reflect regulatory requirements and business objectives.
Support governance forums and leadership teams through the provision of compliance MI, regulatory updates, and risk reporting.
Ensure operational processes and controls remain effective, proportionate, and aligned to regulatory expectations.
Contribute to internal audits, client audits, and regulatory reviews as required.

Risk Management

Identify, assess, and monitor compliance and conduct risks across the business.
Maintain compliance risk registers and support enterprise risk management activities.
Investigate incidents, complaints, regulatory breaches, and control failures, recommending appropriate corrective actions.
Drive continuous improvement initiatives to strengthen controls and reduce regulatory risk exposure.

Training & Culture

Deliver engaging compliance training and awareness programmes across operational and leadership teams.
Coach managers on regulatory expectations, Consumer Duty obligations, and good customer outcomes.
Promote a strong culture of accountability, integrity, and compliance across the organisation.
Support the embedding of compliance and customer-centric behaviours throughout the employee lifecycle.

What we need from you?

Proven experience within a Compliance Manager, Compliance Business Partner, Regulatory Compliance, or Conduct Risk role.
Strong knowledge of FCA regulations, Consumer Credit legislation, and the Consumer Credit Sourcebook (CONC).
Experience within collections, debt resolution, debt purchase, financial services outsourcing, or consumer credit environments.
Sound understanding of Consumer Duty, vulnerable customer requirements, and conduct risk management.
Experience designing and delivering compliance monitoring and assurance programmes.
Excellent analytical, investigation, reporting, and stakeholder management skills.
Ability to influence at all levels and translate regulatory requirements into practical operational solutions.

Please find the full job description and a list of our great benefits attached below.

Quick apply

Refine Your Search

client services jobs in swillington, wyk

Compliance Manager

Sales Negotiator

Overnight Project Navigator

Retail Community Engagement Coordinator

Client Services Manager

CBT Therapists, Psychological Wellbeing Practitioners (PWPs) and Counsellors

Breakdown Contoller (WHN)

Sales and Marketing Trainee

Accounts Assistant

Telemarketing Executive

Trainee Sales

Customer Service Specialist - Debt Support

Client Services Associate - Onboarding - S&T

Client Liaison Manager

Sales Executive

Human Centred Design - User Researcher

Office Coordinator

Installations Administrator

Customer Service Advisor

Business Manager

I want to receive the latest job alerts for client services in swillington, wyk

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