Customer care coordinator Work, Jobs in Tamworth, Sts (with Salaries)

Customer Care Co-ordinator
M&J Evans construction —Tamworth
- £25,500 - £31,000 a year
- Full-time
- English
- Data entry
- In-person
- Employee discount
Quick apply
2d
Receptionist/Returns Coordinator (Dual Role)
Scolmore Group —Tamworth
- £26,000 - £28,000 a year
- Full-time
- Microsoft Outlook
- ERP systems
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Logistics Service Delivery Coordinator (Maternity Cover)
Crown SDS (Service Delivery Solutions) —Tamworth
- £28,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
Quick apply
4d
Internal Sales Coordinator (UltraTile)
Instarmac Group plc. —Tamworth
- Full-time
- CRM software
- Conflict management
- Data entry
- Annual leave
- Employee assistance programme
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Service Coordinator
Mettler Toledo —Leicester
- £25,420 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Life insurance
- Referral programme
Quick apply
14d
Compliance Case Co-ordinator
Platform Housing Group —Birmingham
- £28,715 - £31,905 a year
- Full-time
- Travel
- Communication skills
- Annual leave
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
8d
Customer Services Co-ordinator
Staffordshire Training Services Limited —Stafford
- £25,000 a year
- Full-time
- Microsoft Word
- Data entry
- In-person
- Free parking
Quick apply
12h
E-commerce & Sales Coordinator
MBP Door Solutions —West Bromwich
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Sick pay
Quick apply
Senior Customer Service Coordinator
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
10d
Engineering Scheduler/Service Coordinator
L123 Limited —Penkridge West
- £13.00 - £14.50 an hour
- Full-time
- Analysis skills
- Free parking
- Flexitime
Quick apply
6h
Office/ Sales Co-ordinator
Coventry Sliding Wardrobes Ltd. —Nuneaton
- £29,500 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
14d
Clinic Coordinator / Receptionist for Skin Clinic
City Laser & Skin Clinic —Leicester
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Sales and Customer Service Co-ordinator
PUGH & SANDERS LIMITED —Burton-On-Trent
- £16,900 - £17,400 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
7d
Sales & Marketing Coordinator
Autolease Ltd —Derby
- £26,500 - £29,500 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Employee discount
Quick apply
Service Coordinator
Aftercare Response —Darlaston
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Treatment Coordinator
Sutton Dental & Implant Clinic —Sutton Coldfield
- Full-time
- Sales
- English
- Business development
- Employee discount
- Sick pay
Quick apply
9d
Returns Coordinator
Davies —Birmingham
- Full-time
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
11h
Customer Resolutions Coordinator
Arcus FM —Redditch
- £29,256 a year
- Full-time
- Communication skills
- Time management
- Annual leave
Quick apply
4d

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Customer Care Co-ordinator

M&J Evans construction -
Tamworth

Quick apply

Job details

Permanent | Full-time
£25,500 - £31,000 a year
2 days ago

Benefits

Company pension
Employee discount
On-site parking

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
Client engagement
English
Microsoft Office Suite
Construction progress reporting
Purchase order creation
Appointment booking and call handling
Data entry
Customer support
Customer interaction
Communication skills
Project progress tracking
Progress tracking

Full job description

Job Overview

We are seeking a dynamic and enthusiastic Customer Care Co-ordinator to join our vibrant team! In this role, you will be the frontline ambassador, ensuring their inquiries are handled efficiently and professionally. Your energetic approach will help foster positive relationships, resolve issues promptly, and contribute to an exceptional customer experience. If you thrive in a fast-paced environment and enjoy making a difference through excellent communication, this is the perfect opportunity for you to shine!

Duties

· Customer and client communication: Manage incoming customer and client enquiries by email and telephone in a professional and timely manner.

· Defect management: Log all defects accurately on the database and ensure records and associated files are kept up to date.

· Allocate defects to the relevant Contracts Manager for review and action.

· Appointments and coordination: Arrange appointments with residents and issue calendar invitations to the relevant team members.

· Progress updates: Liaise with the construction team to monitor progress of works and provide clear updates to clients.

· Chargeable works and quotes: Where works are chargeable, request the relevant quotation, issue it to the client and update the system records accordingly.

· SLA management: Work with the Customer Care Manager and Contracts Managers to ensure works are progressed and completed within agreed SLAs.

· Reporting: Produce weekly reports for Contracts Managers, including client updates and updates to client portals where required.

· Escalation: Escalate complex or difficult issues to the Head of Customer Care for guidance and support.

· General administration: Carry out appropriate ad hoc duties as required, including raising purchase orders on the internal system and preparing ad hoc letters for Contracts Managers.

· Follow up with clients where further information is required to progress outstanding matters.

· Follow up with Quantity Surveyors for any required quotations.

· Maintain regular contact with Contracts Managers to ensure works outside SLA are being progressed and monitored.

Requirements

Confident user of Microsoft Office, including Excel, with the ability to maintain accurate records and use internal systems effectively.

· Previous experience in a customer service or customer care role, ideally within the building, construction or housing sector; however, sector-specific experience is desirable rather than essential.

· Able to work flexibly, use initiative and manage competing priorities effectively to meet deadlines.

· Highly organised, with the ability to plan and manage workload effectively to meet deadlines.

· Committed, reliable and willing to take ownership of agreed responsibilities.

· Excellent communication and relationship-building skills, with the ability to work effectively with Customer Care colleagues and wider business teams.

· Able to work autonomously and flexibly, responding positively to changing business needs.

· Calm and resilient when working under pressure or managing competing demands.

· Conscientious, professional and analytical, with a proactive approach to prioritising work and delivering tasks on time.

· Takes ownership of personal development and seeks appropriate support from the Customer Care Manager to address development needs.

Pay: £25,500.00-£31,000.00 per year

Benefits:

Company pension
Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer care coordinator jobs in tamworth, sts

Customer Care Co-ordinator

Receptionist/Returns Coordinator (Dual Role)

Logistics Service Delivery Coordinator (Maternity Cover)

Internal Sales Coordinator (UltraTile)

Field Service Coordinator

Service Coordinator

Compliance Case Co-ordinator

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Customer Services Co-ordinator

E-commerce & Sales Coordinator

Senior Customer Service Coordinator

Engineering Scheduler/Service Coordinator

Office/ Sales Co-ordinator

Clinic Coordinator / Receptionist for Skin Clinic

Sales and Customer Service Co-ordinator

Sales & Marketing Coordinator

Service Coordinator

Treatment Coordinator

Returns Coordinator

Customer Resolutions Coordinator

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