Systems administrators Work, Jobs in Telford, Shr (with Salaries)

IT Servicedesk Administrator
Epwin Group PLC —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Office Administrator
Kinaxia Transport & Warehousing —Telford
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
2d
Systems and Support Officer
Shropshire Council —Tern ED
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
14d
Business Support Administrator - Full Time (Plumbing & Heating)
Holland & Clay Limited —Shrewsbury
- Full-time
- Customer service
- Administrative experience
- Plumbing
- Free parking
- Sick pay
Quick apply
2d
Retail Support Administrator
Severn Hospice —Shifnal
- £12.71 an hour
- Full-time
- Hospice
- Communication skills
Quick apply
2d
Sales & Service Administrator - Social Housing
Reconomy Connect —Telford
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Office Administrator
Lewis Arborcare Ltd —Bridgnorth
- £28,260 - £32,240 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
WordPress/WooCommerce Server Administrator
Pipe Dream Fittings —Dudley
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- APIs
- Linux
Quick apply
20h
Rural Administrator
Halls Holdings Group —Shrewsbury
- From £24,800 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Free parking
Quick apply
2d
Senior Administrator
Blue Iris Landscapes Ltd —Stone
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Annual leave
Quick apply
13d
Sales & Marketing Administrator
Universal Trade Frames —Shrewsbury
- From £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- English
- Free parking
- Annual leave
Quick apply
First Line Support Administrator
Severn Hospice —Shrewsbury
- £24,784.50 - £25,992.05 a year
- Full-time
- Hospice
- Communication skills
Quick apply
Senior Systems Administrator
Muller Group —Market Drayton
- Full-time
- Microsoft Office
- Travel
- IT
- Employee discount
- Bereavement leave
8d
Office administrator
Hepher Electrical Services Ltd —Newcastle-under-Lyme
- £16,000 - £17,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
11d
Admin Assistant
UKDA Facilities Ltd —Dudley
- From £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Operations & Sales Support Administrator
Andrews Coatings Ltd —Wolverhampton
- £12.71 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Organisational skills
- Free parking
- Flexitime
Quick apply
Office Administrator
M & B Ltd —Burntwood
- From £25,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
11d
Sales Administrator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £26,500 a year
- Temporary
- CRM software
- Microsoft Excel
- Administrative experience
Quick apply
9d
3rd Line Support Engineer
Grainger and Worrall —Bridgnorth
- Up to £45,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
Receptionist/Administrator
Matthews & Peart Ltd —Shrewsbury
- £12.71 - £15.00 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d

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systems administrators jobs near telford, shr

IT Servicedesk Administrator

Epwin Group PLC -
Telford

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Job details

Full-time
5 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Procurement
Ticket management
Administrative experience
ITIL
Organisational skills
IT
Communication skills

Full job description

EPW1

Group Head of ICT Infrastructure

As a key member of the Group ICT Infrastructure team, the ICT Service Desk Administrator provides first-line triage, coordination, and administration of service desk activities.

The role ensures all incoming requests are logged accurately, prioritised effectively, and assigned correctly, while supporting procurement processes and maintaining hardware/software inventory across the organisation.

This position is essential in delivering a high-quality user experience and ensuring efficient ICT operations through proactive ticket management, stock handling, and administrative support.

General

Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
Promote and display the Epwin Core Values.

Service Desk Administration

Act as the first point of triage for all incoming ICT incidents and service requests.
Ensure all tickets are accurately logged with sufficient detail, correct classification, and appropriate priority.
Assign tickets to the correct divisional support groups or escalate where necessary.
Monitor ticket queues to maintain SLA compliance and proactively chase updates when required.
Provide users with updates on request progress, ensuring clear communication and customer satisfaction.
Identify recurring issues and escalate trends to Group Head of ICT Infrastructure for review.
Assist in creating and updating Service Desk knowledge base articles, FAQs, and user guides.

Procurement & Stock Management

Manage the end-to-end procurement process for ICT hardware, software, and peripherals.
Raise purchase orders, liaise with approved suppliers, and track orders through to delivery.
Maintain up-to-date stock levels for hardware, consumables, and critical spares at relevant sites.
Issue equipment to users and ensure all assets are recorded in the organisation’s asset management system.
Monitor licensing allocations and renewals, ensuring compliance with vendor requirements.
Assist with the lifecycle management of ICT assets, including receiving, registering, retiring, and disposing of equipment in line with policy.

Technical & Operational Support

Provide basic first-line support where appropriate (password resets, account unlocks, simple troubleshooting).
Ensure adherence to ICT security policies when issuing equipment, software, or access rights.
Support onboarding and offboarding processes regarding equipment allocation and returns.
Assist with administrative tasks for ICT audits, inventory checks, and compliance activities.
Work collaboratively with technical teams, escalating issues requiring higher-level expertise.

Experience working within an IT ServiceDesk or administrative support environment.
Strong organisational skills with the ability to prioritise and manage multiple tasks.
Excellent communication skills, both written and verbal.
Familiarity with ITIL-aligned service desk processes (incidents, requests, triage).
Basic understanding of IT hardware, software, and peripheral equipment.
Experience with procurement processes and supplier interaction.
Capable of maintaining accurate records, stock systems, and asset registers.
Customer-focused approach with a commitment to high-quality service.
Proficiency with Microsoft 365 applications (Excel, Outlook, Teams, Word)

Service Desk tickets triaged and assigned within agreed timeframes.
Accuracy of ticket logging, categorisation, and prioritisation.
Procurement requests processed promptly, and stock levels maintained effectively.
Positive feedback from users, peers, and management.
Adherence to service level agreements and operational procedures.
Contribution to continuous improvement of ServiceDesk processes.

Organised & Detail-Focused - Able to manage information accurately and work methodically.
Customer-Centric - Approachable, helpful, and committed to positive user experiences.
Action-Oriented - Able to manage workload efficiently and respond to changing priorities.
Strong Communicator - Clear, professional, and confident in all forms of communication.
Collaborative - Works well within team environments and builds positive relationships.
Integrity & Trustworthiness - Handles information and assets responsibly and ethically.
High Standards - Takes pride in delivering quality work and maintaining accurate records.

Apply Now

Refine Your Search

systems administrators jobs in telford, shr

IT Servicedesk Administrator

Office Administrator

Systems and Support Officer

Business Support Administrator - Full Time (Plumbing & Heating)

Retail Support Administrator

Sales & Service Administrator - Social Housing

Office Administrator

WordPress/WooCommerce Server Administrator

Rural Administrator

Senior Administrator

Sales & Marketing Administrator

First Line Support Administrator

Senior Systems Administrator

Office administrator

Admin Assistant

Operations & Sales Support Administrator

Office Administrator

Sales Administrator

3rd Line Support Engineer

Receptionist/Administrator

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