Case manager Work, Jobs in Telford (with Salaries)

Housing Officer
Komplex Group —Telford
- Conflict management
- Communication skills
- Negotiation
- Employee discount
- Life insurance
Quick apply
9d
Project Officer
Community Resource —Shrewsbury
- £12,072.85 a year
- Part-time
- Hybrid work
- CRM software
- Supervising experience
- Project management
- Free parking
- Flexitime
Quick apply
1d
Operations Manager - NX WMT
BidvestNoonan —Wolverhampton
- £41,671.80 a year
- Full-time
- Customer service
- English
- Budgeting
- Annual leave
Quick apply
9d
Group Worker - Interventions Facilitator
Ministry of Justice —Stafford
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Compliance Administrator
Active Care Group —Wolverhampton
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Fundraising and Partnerships Manager
Brightstar —Shifnal
- £25,000 - £28,000 a year
- Full-time
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
Operations Manager
Air Travel Claim —Wolverhampton
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Annual leave
Quick apply
Sterile Services Team Lead
Spire Healthcare —Sutton Coldfield
- £33,000 a year
- Full-time
- Management
- Heavy lifting
- Bachelor's degree
- Free parking
- Annual leave
HR Advisor (ER)
BCA —Whitchurch
- Up to £35,000 a year
- Monday to Friday
- Hybrid work
- Conflict management
- Human resources
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Safer Custody Analyst
Ministry of Justice —Market Drayton
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Business Administrator (BA) Safe Decent and Secure
Ministry of Justice —Eccleshall
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
14h
Senior Service Advisor — £42.5k. No Weekends. A Workshop You'll Never Have to Apologise For.
Fitch Autos Limited —Walsall
- £42,500 a year
- Full-time
- Customer service
- Front desk
- In-person
- Free parking
- Store discount
Quick apply
14d
Theatre Scheduler
Spire Healthcare —Sutton Coldfield
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
2d
Business Development Manager
Rhenus SE & Co. KG —Cannock
- Full-time
- CRM software
- Microsoft Office
- Communication skills
VodafoneThree - Complex Complaints Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Employee discount
Business Development Manager
Apollo Home Healthcare —Wolverhampton
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
Quick apply
Teaching Assistant and SEND Support Administrator
LD Training Services —Dudley
- £28,000 - £30,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
Quick apply
Operational Support Grade - HMP Stafford (Prison Support Role)
Ministry of Justice —Stafford
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
9d
FP&A Manager
Safran —Wolverhampton
- Full-time
- Data analysis skills
- Continuous improvement
- Annual leave
Theatre Porter
Spire Healthcare —Sutton Coldfield
- Full-time
- Customer service
- Bachelor's degree
- Free parking
- Annual leave
7d

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case manager jobs near telford

Housing Officer

Komplex Group -
Telford

Quick apply

Job details

Permanent
9 days ago

Benefits

Employee discount
Life insurance

Qualifications

Social housing experience
Driving Licence
Case note recording
Case record updates
Internal department liaison
Arrears management
Tenant engagement
Anti-social behaviour case management in housing
Conflict management
Tenancy sustainment support
Residential lettings
Customer support
Rent arrears recovery in social housing
Signposting to community resources
Interpersonal troubleshooting
Communication skills
Property management
Negotiation
Social housing management

Full job description

Role: Housing Officer

Location: Telford

Job Type Permanent

Reports To: Housing Manager / Senior Housing Officer

Salary: To be discussed during interview

Essential: Experience within a similar role & a Full UK driving licence with own vehicle.

Purpose Of The Role:

The Housing Officer is responsible for managing a portfolio of properties and tenancies, ensuring that residents receive a high standard of service. The role involves tenancy management, rent collection, neighbourhood support, and resolving housing-related issues in line with organisational policies and legal requirements.

Key Responsibilities:

Tenancy Management

Manage the letting, and termination of tenancies in accordance with housing policies.
Conduct tenancy sign-ups, home visits, and inspections to ensure compliance with tenancy agreements.
Support residents with issues relating to tenancy sustainment and welfare.
Handle breaches of tenancy, including anti-social behaviour (ASB) cases, rent arrears, and property misuse.

Rent & Income Management

Monitor rent accounts, identify arrears, and take proactive steps to recover outstanding debts.
Work with tenants to develop affordable repayment plans and signpost to financial support services.

Neighbourhood & Estate Management

Maintain clean, safe, and well-managed estates through regular inspections.
Liaise with contractors and maintenance teams to resolve repairs and property issues.
Promote community engagement and positive relationships between residents.

Customer Service & Support

Provide responsive, professional customer service to tenants and applicants.
Work collaboratively with internal departments and external agencies (e.g., social services, police, community groups).
Support vulnerable tenants by referring them to appropriate support services.

Compliance & Record Keeping

Ensure compliance with housing legislation, data protection, and safeguarding procedures.
Maintain accurate records, case notes, and reports using housing management systems.
Contribute to policy reviews, audits, and service improvement initiatives.

Essential Skills & Experience

Experience in housing management, tenancy support, or community development.
Strong understanding of housing law, tenancy agreements, and rent arrears procedures.
Excellent communication, negotiation, and conflict resolution skills.
Ability to manage a busy workload and prioritise effectively.
Competent in using housing management software and Microsoft Office.
Full UK driving licence (if required for the role).

Desirable Qualifications

Chartered Institute of Housing (CIH) qualification or working towards it.
Experience working with social landlords, local authorities, or housing associations.
Knowledge of welfare benefits and financial inclusion initiatives.

Core Competencies

Customer Focus
Problem Solving
Teamwork
Integrity and Professionalism
Attention to Detail
Resilience and Empathy

What We Offer:

The opportunity to make a lasting impact on services supporting individuals with complex needs.
Ongoing training, professional development, and clinical support.
A supportive, values-led culture that encourages innovation and best practice.
Benefits include:
- 24/7 access to a doctor (for you, partner, and children under 18)
- Day off for your birthday
- YouLife (exclusive employee discounts on retail, travel, and dining)
- 24/7 mental health support (for you, partner, and children)
- Home-life advice and life insurance
- Salary sacrifice on cars (post-probation)
- Employee of the Month initiative

Quick apply

Refine Your Search

case manager jobs in telford

Housing Officer

Project Officer

Operations Manager - NX WMT

Group Worker - Interventions Facilitator

Compliance Administrator

Fundraising and Partnerships Manager

Operations Manager

Sterile Services Team Lead

HR Advisor (ER)

Safer Custody Analyst

Business Administrator (BA) Safe Decent and Secure

Senior Service Advisor — £42.5k. No Weekends. A Workshop You'll Never Have to Apologise For.

Theatre Scheduler

Business Development Manager

VodafoneThree - Complex Complaints Specialist

Business Development Manager

Teaching Assistant and SEND Support Administrator

Operational Support Grade - HMP Stafford (Prison Support Role)

FP&A Manager

Theatre Porter

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