technical support occupations Work, Jobs in theale, brk (with Salaries)

First Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
IT Support Technician (SETSU) (SEROCU)
Thames Valley Police —Reading
- £29,501 a year
- Full-time
- Customer service
- IT
- Annual leave
3d
Technical Support Engineer
Barracuda Networks Inc. —Reading
- Salesforce
- English
- Windows
Quick apply
5d
Entry Level IT
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
IT Support Engineer
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
4d
Technical Support Engineer
Fujitsu —Basingstoke
- Full-time
- Oracle
- Linux
- Annual leave
- Employee assistance programme
Technology Support Officer
Wokingham Borough Council —Wokingham
- £31,537 - £35,413 a year
- Full-time
- Annual leave
- Employee assistance programme
5d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
3d
Technical Support Partner
John Lewis & Partners —Oxford
- £29,400 - £35,700 a year
- Weekend availability
11h
Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Azure
- DevOps
- Maintenance
Apprentice IT Service Desk Support Technician
SNG (Sovereign Network Group) —Basingstoke
- £15,680 a year
- Full-time
- Customer service
- Computer networking
- IT
8d
Junior Application Support Engineer
DXC Technology —Reading
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Life insurance
3d
Cloud Support Engineer, Support Engineering
AWS EMEA SARL (UK Branch) —Thames Valley
- Weekend availability
- Computer Science
- AWS
- Bachelor's degree
First Line IT Support Apprentice
QA Apprenticeships —Reading
- £16,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
4d
FGA Technical Support & Warranty Executive
Crowcon Detection Instruments Limited —Abingdon
- £28,000 - £29,000 a year
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Junior Software Support Analyst
Objective Corporation —Reading
- Full-time
- Hybrid work
- Management
- Computer Science
- Engineering
3d
Audio Visual Support Technician (Remote)
AVI-SPL —Farnborough
- Full-time
- Remote
- Customer service
- Windows
- Organisational skills
8d
Computing and Software Support Specialist
ECMWF —Reading
- £76,384 a year
- Hybrid work
- Data analysis skills
- English
- C++
4d

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First Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£22,568.00 - £26,436.80 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Software troubleshooting
Customer service
Technical support
IT support
IT
Communication skills

Full job description

The successful candidate will be providing first line IT support to internal users across SCG, acting as the initial point of contact for all IT related queries and issues.

Responsibilities:

Providing first-line IT support to internal users, acting as the first point of contact for IT queries, issues, and requests. 
Logging, categorising, and prioritising tickets accurately according to defined processes. 
Resolving first-line issues where possible, escalating to Second Line Service Desk or other teams when required. 
Supporting the wider Service Desk team in ensuring the Service Desk operation is fit-for-business and delivers high-quality support. 
Assisting with end-user computing activities including endpoint protection, software deployment, patch management, and identity and access administration. 
Contributing to user training and support activities to help users utilise IT systems effectively. 
Supporting asset management processes and contributing to end-user documentation. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Assisting with software deployment activities, rolling out EUC software to users and supporting EUC patch management activities.
Supporting identity and access administration activities in compliance with defined IAM policies, such as password resets and account provisioning. 
Staying informed about SLA targets and working to achieve them.

Skills & Experience:

Good communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
A customer-focused approach with a commitment to delivering excellent service. 
A foundational understanding of IT support principles and common end-user computing technologies. 
The ability to follow documented processes and procedures accurately. 
Strong problem-solving skills and an ability to diagnose common IT issues. 
A willingness to learn and develop technical skills. 
The ability to work effectively as part of a team.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £22,568.00-£26,436.80 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in theale, brk

First Line Support

IT Support Technician (SETSU) (SEROCU)

Technical Support Engineer

Entry Level IT

Second Line Support

IT Support Engineer

Technical Support Engineer

Technology Support Officer

Service Desk Analyst

IT Support Technician

Technical Support Partner

Technical Support Engineer (US hours)

Apprentice IT Service Desk Support Technician

Junior Application Support Engineer

Cloud Support Engineer, Support Engineering

First Line IT Support Apprentice

FGA Technical Support & Warranty Executive

Junior Software Support Analyst

Audio Visual Support Technician (Remote)

Computing and Software Support Specialist

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