E commerce Work, Jobs in Thornbury, Bst (with Salaries)

Customer Service Centre Representative 1
EssilorLuxottica —Thornbury
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Annual leave
Email Marketing & Brand Executive
samedaybags.com —Usk
- £28,500 - £31,000 a year
- Full-time
- Marketing
- Free parking
- Employee discount
Quick apply
7d
E-commerce Content & Digital Marketing Assistant
Baby & Co —Bristol
- £12.71 an hour
- Full-time
- Social media management
- English
- In-person
Quick apply
5d
Warehouse Assistant Printing e-commerce
Starlight Trading Ltd —Cwmbran
- £12.71 an hour
- Full-time
- Warehouse experience
- In-person
- Communication skills
- Free parking
- Flexitime
Quick apply
Digital Marketing and E-Commerce Executive
Bailey of Bristol —Bristol
- Full-time
- Project management
- Organisational skills
- Employee assistance programme
- Employee discount
Online Trading Manager
RAC —Bristol
- Hybrid work
- Microsoft Excel
- Analysis skills
- Financial services
- Annual leave
- Flexible schedule
14d
Web Technology Specialist
Alliance Pharma —Chippenham
- Full-time
- Communication skills
- HTML
Senior Executive, Customer Success
AirAsia —Newport
- Full-time
- Customer service
- Bachelor's degree
UI/UX Designer
BaseKit —Bristol
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- In-person
- Flexible schedule
Quick apply
Distribution Centre Manager - Bristol
DPD Group UK —Bristol
- Full-time
- Free parking
Quick apply
Digital Account Manager
Walker & Sloan —Bath
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Free parking
Marketing Apprentice
TOPPAN Trident UK Limited —Kingswood
- £14,000 - £21,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Quick apply
12h
Security Specialist
UPS —Bristol
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
- Annual leave
- Employee assistance programme
Assistant Branch Manager
Cleveland Cable Co Ltd —Bristol
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Senior Manager, Integrated Business Planning
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee discount
Quick apply
7.5 Tonne Collection and Delivery Driver
DPD Group UK —Bristol
- £16.05 an hour
- Full-time
- Heavy lifting
- Driving
- Employee discount
Quick apply
LGV Driver
DPD Group UK —Gloucester
- £16.35 an hour
- Full-time
Quick apply
Senior Artist - CGI
TOPPAN Trident UK Limited —Kingswood
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
MSK Physiotherapist
Optima Health —Bristol
- Up to £40,000 a year
- Full-time
- Remote
- In-person
- Paid training
- Annual leave
Commercial Finance Business Partner
Vivobarefoot —Bristol
- Hybrid work
- Bachelor's degree
- Communication skills
1d

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Customer Service Centre Representative 1

EssilorLuxottica -
Thornbury

Apply Now

Job details

Benefits

Annual leave

Qualifications

CRM software
Customer service
SAP
Salesforce
English
Microsoft Office
Maths
Data entry
AS400
Organisational skills
Communication skills

Full job description

WHO WE ARE

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!

Your role

We are looking for a customer service centre representative who will provide Customers with an effective and easy-to-use telephone call center service that offers solutions, support and information at the time of interaction. We want to empower you so that you can add value to our customers' experience and exceed their expectations. The challenges of the role come from the breadth of knowledge required across systems and products, delivering an effective service during peak season/operational issues, whilst balancing customer demands. This role is based in our Thornbury centre, but applicants requiring hybrid or remote working may be accomodated if agreed during the onboarding process.

Main responsibilities:

Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
Expedite urgent customer orders.
Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products.
Be accountable for creating quality Salesforce cases and contacts, taking ownership to avoid duplication, sending to the correct team, closing of cases raised and making follow up calls in a timely manner. This includes adherence to the Customer complaints procedure.
Work cross functionally and across sites to obtain information and keep the business updated.
Escalate issues to Team Manager and Business Development Managers (BDMs) as appropriate.
Continuous improvement: contribute to an improvement culture which strives to continually improve our service to customers.
Compliance: Undertake responsibilities in line with company policies and procedures, following Health & Safety guidelines and environmental responsibilities.
Training: Keep up to date by participating in continuous training opportunities e.g., Leonardo, new products.
Company Principles and Values: Be a role model holding yourself and others accountable to them and acting in accordance with them at all times.

Main requirements:

Previous experience of having worked in a Customer Service environment, demonstrating passion and tenacity to deliver 1st class service.
Excellent telephone manner and communication skills – confident, calm and clear telephone skills.
Strong problem-solving skills and able to use initiative or escalate queries effectively.
Able to work under own supervision whilst being a strong team player.
Consistently high standards, high attention to detail and good organizational skills.
Excellent PC, data entry and administration skills.

Preferable:

Demonstrable experience with SAP, AS400, Annapurna or Similar platforms.
Proven experience using a CRM system such as Salesforce.
Good working knowledge of Microsoft office applications.
General education qualifications including Maths and English.
Background with optical products.

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.

Company funded provision of Healthshield, our healthcare cashback programme.

Performance related bonuses, and opportunities to become a Shareholder.

Free and discounted EssilorLuxottica products, including Frames and Lenses.

Hybrid working, with up to 40% of your time spent at home.

Enhanced annual leave, sickness leave, and more.

Recruiting process

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Apply Now

Refine Your Search

e commerce jobs in thornbury, bst

Customer Service Centre Representative 1

Email Marketing & Brand Executive

E-commerce Content & Digital Marketing Assistant

Warehouse Assistant Printing e-commerce

Digital Marketing and E-Commerce Executive

Online Trading Manager

Web Technology Specialist

Senior Executive, Customer Success

UI/UX Designer

Distribution Centre Manager - Bristol

Digital Account Manager

Marketing Apprentice

Security Specialist

Assistant Branch Manager

Senior Manager, Integrated Business Planning

7.5 Tonne Collection and Delivery Driver

LGV Driver

Senior Artist - CGI

MSK Physiotherapist

Commercial Finance Business Partner

I want to receive the latest job alerts for e commerce in thornbury, bst

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