Customer care specialist Work, Jobs in Thurrock, Ess (with Salaries)

Supporter Care & Fundraising Coordinator
St Luke's Hospice —Thurrock
- £24,780.00 - £28,656.64 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —London
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Customer Experience Specialist (Automotive)
Percepta —Basildon
- £27,275 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
4d
Business Support Digital Content Creator
The Lock Father Ltd —Basildon
- From £25,000 a year
- Full-time
- Computer literacy
- English
- Driving
- Free parking
Quick apply
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
Medical Secretary/PA
Dementech Limited —London
- From £30,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
Quick apply
Front of House Member
St Luke's Hospice —Thurrock
- £25,200 - £30,100 a year
- Weekend availability
- Hospitality
- Customer service
- Hospice
Customer Support Specialist
Wellbeing Medical Group —London
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
11d
Treatment Coordinator & Patient Care Specialist
Orchard Orthodontics —London
- Full-time
- Customer service
- IT
- In-person
Quick apply
5d
Subscription Telephone Sales Executive
Newsquest Media Group —Basildon
- £16,000 - £18,000 a year
- Part-time
- Communication skills
- Employee discount
Quick apply
Cabin Fleet Administrator
Wernick Group Limited —Wickford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Patient Support Executive
CREATE Fertility —London
- £30,784 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
6h
Customer Service/Receptionist
Banning Dental Group —London
- £14 - £17 an hour
- Weekend availability
- Microsoft Word
- Customer service
- Accounting
- Flexible schedule
Quick apply
4d
Quality Technician – Food
elix sourcing solutions —London
- £35,000 - £38,000 a year
7d
Apprentice Retail Supervisor
Farmfoods —Ilford
- £13.61 an hour
- Full-time
- English
- Annual leave
- Employee discount
Quick apply
14d
Immigration Compliance Data Officer
University College London —London
- £31,904 - £35,575 a year
- Full-time
- Administrative experience
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
5d
Community Paediatric Nurse
Cera Care —Basildon
- £31 - £32 an hour
- Night shift
- Communication skills
- Annual leave
- Employee assistance programme
Inquest Team Administrator
Essex Partnership University NHS Foundation Trust —Wickford
- £25,760 - £27,476 a year
- Part-time
- Microsoft Office
- Annual leave
- Employee discount
5d
Customer Care Coordinator
Peabody —London
- £39,866 a year
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee discount
5d
Sea Logistics Reefer Customer Care Specialist
Kuehne+Nagel —London
- Customer service
- English
- Microsoft Office
- Employee discount
2h

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customer care specialist jobs near thurrock, ess

Supporter Care & Fundraising Coordinator

St Luke's Hospice -
Thurrock

Apply Now

Job details

Permanent | Full-time
£24,780.00 - £28,656.64 a year

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Customer service
Filing
Microsoft Office
Administrative experience
Fundraising
Organisational skills
SharePoint
Communication skills
Time management

Full job description

To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 01268 524 973.

Supporter Care and Fundraising Coordinator

Are you passionate about providing high-quality customer service and have excellent administrative and organisational skills? Join our team as our Supporter Care and Fundraising Coordinator.

St. Luke's Hospice is a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

This is a fantastic opportunity for someone with a background in customer service or administrative support with great organisational skills, communication skills and attention to detail, who would like to play an important part in raising vital funds to help St. Luke's Hospice continue caring for local people and families.

Based in the Fundraising and Communication directorate, our Supporter Care and Fundraising Coordinator will oversee a small team, managing team workload and requests to provide supporter care (customer service) and fundraising activity support across all of the Hospice’s fundraising income streams.

About the role

As a registered charity, we are reliant on the generosity of our local community to enable us to continue caring for local people and their families. We are looking for someone who is hands-on with excellent attention to detail, communication and organisation skills to ensure implementation of a planned programme of communications with our supporters and to support with successful delivery of fundraising events and activities.

Leading your team by example, you’ll be a proud ambassador of the Hospice in your interactions with supporters, including being the first point of contact for supporter enquiries by phone, email and in person. Your work will be varied – from coding income and updating supporter records on our CRM database (Donorflex), to delivering multi-channel stewardship plans, assisting with fundraising activity preparation and working at our fundraising events – and will help us ensure an excellent experience for our valued supporters.

If this sounds like the role for you and you would like to apply your skills and experience at our much-loved and respected Hospice charity, we would love to hear from you.

Salary: £24,780.00 - £28,656.64 per annum (depending on experience)

Contract: Permanent

Hours: Full-time, 37.5 hours per week (Mon-Fri, 9am-5pm)

Location: Thurrock Hospice site (RM14 3EB)

Main responsibilities include:

Line management of the Supporter Care and Fundraising Assistants and coordination of requests and work across the team.
Ensuring the Supporter Care and Fundraising team functions effectively as the first point of contact for face-to-face, phone, email and postal fundraising enquiries.
Ensuring income coding for the Fundraising department is completed to agreed SLAs and deadlines, liaising with colleagues as necessary.
Ensuring fulfilment and delivery of agreed product administration, response-handling, thanking and stewardship plans for the Fundraising department.
Assisting the coordination and delivery of fundraising events, including planning, set up, delivery, attendance and analysis of events.
Working with Fundraising team volunteers as required to ensure delivery of agreed in office and community-based activities.
Assisting the Supporter Data team with income and data processing using the CRM database and help to develop and maintain central filing systems within the Fundraising teams.

About you

Experience of coordinating a small team to provide excellent customer service / supporter care, face to face, by telephone and using digital communications, e.g. email.
Experience of providing excellent administrative support and coordination of work tasks.
Experience in building and maintaining strong internal and external relationships.
Excellent verbal and written communication skills.
Excellent attention to detail and accuracy.
Excellent organisation and time-management skills with the ability to meet deadlines when working on concurrent projects.
Ability to create and review processes to ensure they are effective and efficient.
Confident and business experienced computer user, with extensive experience of Microsoft applications (e.g. Office 365, Outlook, Word, Excel, Teams, Powerpoint, Sharepoint).

Please note that this role is based at our Thurrock Hospice (RM14 3EB). Travel between Hospice sites and other venues across the Basildon and Thurrock districts may also be required.

There may be fundraising events or other occasions where working outside the contracted hours is necessary (e.g. evenings and weekends), so flexibility will be required.

Applications will be reviewed when received with interviews being scheduled on an ongoing basis. We recommend applying as soon as possible to ensure your application is considered.

To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the HR team using the chat function on our careers page or calling 01268 524 973.

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

Right to Work

St. Luke's Hospice is unable to sponsor work permits or visas. All candidates must have the right to work in the UK.

Belonging, Equity, Diversity and Inclusion

At St. Luke's Hospice, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes for the people who access our services. We particularly welcome applications from disabled, LGBT+ and Black, Asian and Minority Ethnic candidates as these groups are currently under-represented in our teams. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of access requirements for people who have a disability.

Do you have access to your own vehicle? *

This role is based at our Thurrock Hospice (RM14 3EB) and there may be occasions where travel to and from Hospice or other sites is required.

Department

Fundraising and Communications

Locations

Thurrock Hospice

About St. Luke's Hospice

We are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

Our care considers people’s medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and Thurrock can call on us 24 hours a day, seven days a week.

Working alongside other healthcare providers, our specialist services are available at the hospice, out in the community or in a person’s place of residence. Together, we fulfil people’s choices at the end of their life.

We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.

Founded in 1983

Co-workers 650

Turnover £13m

Apply Now

Refine Your Search

customer care specialist jobs in thurrock, ess

Supporter Care & Fundraising Coordinator

Telephone Fundraiser - Full Time Contract (Remote)

Customer Experience Specialist (Automotive)

Business Support Digital Content Creator

Customer Success Specialist - Part time

Medical Secretary/PA

Front of House Member

Customer Support Specialist

Treatment Coordinator & Patient Care Specialist

Subscription Telephone Sales Executive

Cabin Fleet Administrator

Patient Support Executive

Customer Service/Receptionist

Quality Technician – Food

Apprentice Retail Supervisor

Immigration Compliance Data Officer

Community Paediatric Nurse

Inquest Team Administrator

Customer Care Coordinator

Sea Logistics Reefer Customer Care Specialist

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To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 01268 524 973.

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