Motor vehicle service advisors Work, Jobs in Trafford, Gtm (with Salaries)

Service Advisor
Northern Commercials (Mirfield) Ltd —Manchester
- Full-time
- Computer literacy
- English
- Organisational skills
- Free parking
Quick apply
1d
Vehicle Damage Assessor
FMG Repair Services —Stockport
- £45,000 - £55,000 a year
- Annual leave
- Employee discount
Quick apply
Service Advisor
Marshall Motor Group —Manchester
- £27,865 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Service Advisor
Vertu Motors —Macclesfield
- £31,986 a year
- Full-time
- Customer service
- Driving
- Employee discount
Quick apply
BYD Aftersales Executive - Fixed Term Contract
LSH Auto —Stockport
- £30,387 a year
- Customer service
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Customer Service Advisor
Solus Accident Repair Centres —Warrington
- £26,228 - £27,886 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Service Advisor
Cartime —Bury
- £29,000 - £32,000 a year
- Overtime
- Customer service
- Driving
- In-person
- Employee discount
- Referral programme
Quick apply
6d
Customer Service Advisor
Fastlane Autocare Autocentres —St Helens
- £32,000 - £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
9d
Service Advisor
H.R. Owen —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Vehicle Damage Assessor
Glass Finish Ltd —Bolton
- £42,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Paid training
Quick apply
1d
Service Advisor
Lookers —St Helens
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Service Advisor
Holdcroft —Stockport
- £35,000 a year
- Monday to Friday
- Sales
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
Aftersales Executive - Mercedes Benz
LSH Auto —Macclesfield
- £30,387 a year
- Customer service
- Organisational skills
- Communication skills
- Referral programme
Quick apply
BYD Senior Aftersales Executive
LSH Auto —Stockport
- £31,750 a year
- Customer service
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Service Advisor Apprenticeship
Holdcroft —Ellesmere Port
- £8 an hour
- Customer service
- Travel
- Mentoring
14d
Workshop Office Administrator
Salford Van Hire —Manchester
- £29,000 - £31,500 a year
- Weekend availability
- Customer service
- Maintenance
- Organisational skills
- Annual leave
Quick apply
Customer Experience Specialist
FORGED MOTORS LIMITED —Knutsford
- £25,420.00 - £45,050.28 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
14h
Customer Service Advisor
Spinney Cheshire —Crewe
- £29,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
1d
Service Advisor
The Garage Ltd —Winsford
- £25,500 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
2d
Service Advisor - Crewe Audi
Swansway Garages —Crewe
- £29,000 - £32,000 a year
- Overtime
- Customer service
- Employee assistance programme
- Employee discount

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Service Advisor

Northern Commercials (Mirfield) Ltd -
Manchester

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Computer literacy
English
Organisational skills
Communication skills

Full job description

As a Service Advisor you will always ensure the highest level of customer satisfaction and care for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Dealership. You will have excellent communication and organisational skills to deal with customers face to face, Via E-mail or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You can work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and aim to achieve on targets. You will possess a passion for the product and deliver incredible customer service in everything you do. To provide an outstanding level of customer care always ensuring the highest standards of satisfaction. You’ll be required to book service and repair work always ensuring workshop and parts availability, to keep customers fully informed of progress and advise of any extra work needed, to organise loan car bookings. To obtain and process payments according to company policies, to achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum, to maintain accurate customer records on Keyloop to meet the Manufacturers expectations, To make telephone or e-mail contact with customers to follow-up / Up sell & Progress.

To be a success in this role, you will have: Effective communication skills, Commitment to delivering customer excellence, A good standard of verbal and numerical reasoning, Computer literacy, A keen eye for detail & Previous experience in a target driven role.

Service Advisor Roles & Responsibilities

Receive incoming calls - (Daily)

react accordingly to customer requests

Front counter – (Daily)

To welcome customers in a professional manner when customers are dropping off vehicles, confirming the details on the job card are accurate before passing the job cards to the workshop.

To welcome customers collecting vehicles, confirming what work has been carried out, ensuring any outstanding payments are made if the customer does not hold a credit account.

E-mail Enquiries - (Daily)

React promptly to customer requests via e-mail and always respond

professionally

Creation of job cards – (Daily)

Ensuring all the relevant customer details are correct, Payment method is confirmed, Recalls & PIP’s have been checked prior to arrival.

Job cards to be made a minimum of one week ahead of their arrival date to ensure a smooth transition for when the customer arrives with their vehicle.

Confirmation to be printed clearly on the job cards of the allocated time authorised by the customer.

Confirmation of the expectations from the customer of when they would like to collect the vehicle to ensure the workshop can plan accordingly.

Progress No shows – (Daily)

Contact customers the next day following a no show and organise an alternative date, If the customer no longer wants to bring their vehicle in then close the job card.

Large fleet customer updates – (Daily)

Customers so far who have this update include – GXO, AMAZON, ROMAC & TESCO

Creation of breakdown job cards – (Daily)

Ensuring all the relevant customer details are correct, Payment method is confirmed, Recalls & PIP’s have been checked.

Ensuring the dossier details are included on the job cards and the relevant paperwork is printed and placed with the job pack.

Updating customers – (Daily)

Ensure customers are updated throughout their visit to our dealership ensuring any delays are also communicated that could surpass the customers expectations of when they require their vehicle back.

Vehicle completion – (Daily)

Ensure customers are contacted as soon as vehicles are complete. Whilst contacting customers on completion you must ensure we have the necessary payment methods obtained prior to collection should the visit not be covered under any contract or Warranty. Payment methods can be taken via Cash payment, Card payment, World Pay or the customer has an account ensuring we have the necessary Purchase Orders.

Benefits:

Company pension
Free parking
On-site parking
Health and wellbeing support
Boost works company benefits

Schedule:

Monday to Friday

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

Manchester M44 5PN: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work Location: In person

Quick apply

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motor vehicle service advisors jobs in trafford, gtm

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Service Advisor - Crewe Audi

I want to receive the latest job alerts for motor vehicle service advisors in trafford, gtm

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