technical support occupations Work, Jobs in upminster, gtl (with Salaries)

Customer Support - ERP Software
Robosol Software UK Limited —Basildon
- £35,000 - £65,000 a year
- Full-time
- ERP systems
- Bachelor's degree
- In-person
- Free parking
Quick apply
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
2d
Technical Associate Programme
Bookedit —London
- £24,420 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Organisational skills
Quick apply
9d
Remote Software Support Technician
Clark Dental Equipment Systems Ltd —Wickford
- £21,000 - £23,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
4d
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
Technical Support Engineer
GAP Group —London
- Full-time
- Microsoft Powerpoint
- Travel
- In-person
- Annual leave
Level 3 Support Technician
CST Training LTD —Bexley
- £28,000 - £35,000 a year
- AWS
- JavaScript
- Travel
Quick apply
4d
IT Support Analyst
TECNIQ —Witham
- £35,000 a year
- Overtime
- Computer networking
- IT
- In-person
- Free parking
Quick apply
11d
IT Technician
The Tekk Group Ltd —Basildon
- £13.30 an hour
- Part-time
- Driving
- Travel
- Computer networking
Quick apply
5d
Installation Support Agent
Flatpay —London
- English
- IT
- In-person
Quick apply
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
2d
Tech Support (Remote Position)
WizzHosting —London
- Remote
Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000
Ada Meher —Mayfair
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Flexible schedule
Quick apply
Ecosystem Technical Support Specialist (Hybrid)
Motorola Solutions —Westminster
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Travel
- Employee stock purchase plan
- Annual leave
6d
IT Support Technician
Prodigit Systems Ltd —London
- £104 a day
- Part-time
- Hybrid work
- Software troubleshooting
- JavaScript
- Organisational skills
- Work from home
Quick apply
11d
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
2d
IT Support Apprentice
QA Apprenticeships —Maidstone
- £27,000 a year
- Full-time
- Windows
- Computer skills
- Employee assistance programme
- Life insurance
Computer Technician
Tech Link —London
- £40 an hour
- Temporary
- Hybrid work
- Software troubleshooting
- Customer service
- Travel
Quick apply
IT Support Officer
Northchild Education (UK) Ltd —London
- £31,000 - £40,000 a year
- Weekend availability
- Azure
- Computer Science
- University
Quick apply
5d
Technical Support Professional
CallTower, Inc. —London
- £33,000 - £39,000 a year
- English
- Bachelor's degree
- No degree
Quick apply

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technical support occupations jobs near upminster, gtl

Customer Support - ERP Software

Robosol Software UK Limited
Basildon

Quick apply

Job details

Full-time
£35,000 - £65,000 a year

Benefits

Free parking
Casual dress
Company pension
Company events

Qualifications

Sage
ITIL Certification
ERP systems
Bachelor's degree
Application support
Communication skills
Help desk
Information Technology

Full job description

About Robosol

Robosol Software UK Limited is a Microsoft Dynamics 365 Business Central partner with over 20 years of experience serving clients in pharmaceutical, FMCG, food and drink, wholesale distribution, and manufacturing. We take pride in long-term client relationships and this role is central to maintaining that standard.

The Role

This is a client-facing support and success role responsible for ensuring our existing BC clients are well-served, well-supported, and getting maximum value from their systems. You will work closely with our delivery and sales teams — the commercial relationship remains with the account manager — but you are the day-to-day face of Robosol for your clients.

The ideal candidate has a functional understanding of Business Central, a calm and organised approach to support escalations, and the interpersonal skills to build trusted, lasting client relationships.

Key Responsibilities

Act as the primary point of contact for a portfolio BC clients on all post-go-live support and operational matters.
Triage, manage, and escalate support issues in coordination with the internal delivery team, keeping clients informed throughout.
Conduct regular check-in calls and periodic reviews with clients to assess satisfaction, system usage, and any emerging needs.
Facilitate smooth handovers from the project delivery team to business-as-usual support at go-live.
Ensure clients are aware of relevant BC release wave features and any changes that may affect their setup.
Identify and flag Phase 2 or expansion opportunities to the relevant account manager — you surface them, sales progresses them.
Maintain accurate client records, support logs, and health status in Robosol’s CRM.
Coordinate and deliver post-go-live training and refresher sessions as needed.
Contribute to improving Robosol’s support processes and client onboarding documentation.

What We’re Looking For

Essential

5+ years in a customer success, application support, or client-facing ERP role.
Working knowledge of Microsoft Dynamics 365 Business Central or NAV or other ERP.
Strong communicator — written and verbal — with the ability to manage client expectations calmly under pressure.
Organised and proactive, able to juggle multiple clients and priorities simultaneously.
A genuine interest in client outcomes, not just ticket closure.

Desirable

Sector experience in pharmaceutical, FMCG, food and drink, or wholesale distribution.
Familiarity with BC licensing, support agreements, and the Microsoft partner ecosystem.
Experience using a CRM or helpdesk platform to manage client portfolios.

Pay: £35,000.00-£65,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in upminster, gtl

Customer Support - ERP Software

Remote Support Desk Operative

Technical Associate Programme

Remote Software Support Technician

Technical Support Specialist

Technical Support Engineer

Level 3 Support Technician

IT Support Analyst

IT Technician

Installation Support Agent

Technical Support Engineer

Tech Support (Remote Position)

Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000

Ecosystem Technical Support Specialist (Hybrid)

IT Support Technician

Support Analyst

IT Support Apprentice

Computer Technician

IT Support Officer

Technical Support Professional

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