Director of customer experience Work, Jobs in Urmston, Gtm (with Salaries)

Director of Customer Revenue & Retention
Harris Computer Systems —Manchester
- £325 a day
- Full-time
- Hybrid work
- Sales
- Annual leave
Assistant Director of Finance
Halliwell Homes —Eccles
- £73,000 - £76,000 a year
- Part-time
- Up to 50% travel
- Master's degree
- Travel
- Free parking
- Store discount
Quick apply
Reception Team Leader
Play Factore —Urmston
- Up to £14.24 an hour
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
14d
Account Director
Uinsure Ltd —Manchester
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Business development
- Gym membership
Quick apply
14d
Head of Marketing & Admissions
HULME GRAMMAR SCHOOL —Oldham
- £52,000 - £58,000 a year
- Full-time
- Management
- Business development
- Presentation skills
- Free parking
Quick apply
13d
Senior Contracts / Operations Manager
Sylk Flooring Ltd —Macclesfield
- £50,000 - £60,000 a year
- Full-time
- Project management
- Driving
- Travel
Quick apply
10d
Private Jets Sales Consultant - £35,000pa + 10% Uncapped Commission
Air Charter Service —Cheadle
- £35,000 a year
- Full-time
- Customer service
- Travel
- Communication skills
Quick apply
Business Support Officer
KD Safeguarding —Bury
- £26,936 a year
- Part-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Work from home
- Sick pay
Quick apply
5h
Inventory Manager
PYRAMID DISPLAY MATERIALS LTD —Manchester
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- English
- Health & wellbeing programme
- Life insurance
Quick apply
1d
Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Manchester
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Account Director
illumx Ltd —Stockport
- £45,000 - £55,000 a year
- Full-time
- Microsoft Outlook
- Sales
- English
- Free parking
Quick apply
11d
Client Success Director
PHMG Careers —Manchester
- From £35,000 a year
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Work from home
Quick apply
7d
Business Development Manager
Perch Group —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
Director of Golf
Champneys Mottram Hall —Wilmslow
- £50,000 a year
- Full-time
- Free parking
- Annual leave
Quick apply
10d
General Manager - Kahiki Soundhouse
FW Industries Ltd. —Manchester
- £37,000 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
- Referral programme
Quick apply
11d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
14d
Head of Estates
Swanton Care and Community —Farnworth
- £60,000 a year
- Management
- Maintenance
- Organisational skills
14d
Automotive Community Services Director
VW Classic Club UK Ltd —Manchester
- £115,000 a year
- Marketing
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
6h
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply

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director of customer experience jobs near urmston, gtm

Director of Customer Revenue & Retention

Harris Computer Systems -
Manchester

Apply Now

Job details

Full-time
£325 a day

Benefits

Annual leave

Qualifications

Sales
Financial report writing
Profit & loss
B2B
SaaS
Account management

Full job description

Director of Customer Revenue & Retention

Manchester (Hybrid)

Onefile Ltd, a Harris Computer company, is seeking a Director of Customer Revenue & Retention to serve as the commercial lead for our existing customer base and drive the next £10–13m phase of growth. This is a full-time, permanent opportunity operating on a hybrid working model, based in Manchester, with the expectancy of being office based for 3 days per week.

This role owns the revenue performance of the customer base, including Net Revenue Retention (NRR), renewals, expansion (upsell/cross-sell), churn reduction, and customer satisfaction (NPS).

The Director will lead our Account Management, Renewals, and Customer Satisfaction teams, while also owning the customer revenue, department P&L including monthly forecasting, revenue reporting, and performance management.

This is a senior, high-impact role for a SaaS commercial leader who can combine revenue discipline, operational rigour, and customer advocacy in a scale-up environment where systems and processes continue to evolve.

What You’ll Do

Commercial Ownership

Own and deliver commercial outcomes across the existing customer base including:

Net Revenue Retention (NRR)
Renewal rates
Churn reduction
Upsell and cross-sell
Customer lifetime value growth
Net Promoter Score (NPS) and customer advocacy

Own and manage the customer revenue and department P&L, including:

Monthly revenue forecasting
Revenue performance tracking
Budget management
Commercial performance reporting to senior leadership
Establish clear revenue management discipline, including the ability to distinguish between bookings, contracted revenue, and recognised revenue and ensure accurate reporting across the organisation.

Leadership & Organisation Development

Lead and scale the Account Management, Renewals, and Customer Satisfaction teams
Build a high-performance customer revenue organisation with strong commercial accountability

Define operating cadence including:

Pipeline and renewal forecasting
Expansion planning
Revenue performance reviews
Customer health reporting

Introduce scalable playbooks for:

Strategic account planning
Expansion and cross-sell motions
Risk identification and churn prevention
Support with bids and tender management

Cross-Functional Leadership

Partner closely with Sales to ensure a seamless transition from new business acquisition to long-term customer ownership
Partner with Product to represent the voice of the customer and influence roadmap priorities

Build strong executive-level relationships with key customers, including:

FE Colleges
Universities
Training providers
Employers
Public and private sector organisations

Define and report on key performance metrics including:

Net Revenue Retention
Gross retention
Expansion revenue
Churn
NPS
Customer health indicators
Champion a customer-first commercial culture across the business

What We’re Looking For

Proven senior leadership experience managing customer revenue functions within a B2B SaaS organisation
Demonstrable track record of improving Net Revenue Retention, expansion revenue, and customer satisfaction
Strong revenue management expertise, including clear understanding of bookings vs revenue recognition.
Experience owning and managing a P&L, including forecasting, budgeting, and financial reporting
Experience leading Account Management, Customer Success, or Renewals teams
Strong commercial mindset with experience delivering against sales & revenue targets
Experience working with complex, multi-stakeholder customers (education, public sector, regulated environments or services-heavy SaaS ideal)
Confident leader able to scale teams, introduce operating structure, and drive commercial accountability
Strong cross-functional operator able to influence Sales, Product, Finance, and Senior leadership
Comfortable working in scale-up environments where processes are evolving
Able to work from our Manchester office on a hybrid basis, with travel to customer sites as required

What Success Looks Like (First 12–18 Months)

Improved Net Revenue Retention and expansion revenue
Reduced customer churn across the portfolio
A structured and predictable renewal and expansion operating model
Stronger enterprise retention and multi-year agreements
Improved customer satisfaction and NPS
A high-performing, commercially disciplined Account Management and Renewals

Why Join Onefile?

Onefile is the leading learner management platform and pioneer of the first Eportfolio software. Onefile’s platform streamlines workflows, unlocks funding, and enables education and training providers to achieve higher learner success rates at pace and at scale.

With award-winning software and outstanding service, Onefile is trusted by 650+ public and private organisations to support a wide range of qualification programmes, including apprenticeships, and has helped over 2.3M educators and learners achieve their goals.

We are a growing £12m ARR scale-up, with ambitious plans to reach £25m ARR in the next 3–5 years.

Benefits

Harris offers an extremely competitive UK employee benefits programme.

25 days holiday
5 Personal Days leave entitlement
An annual Lifestyle Reward amounting £325 per annum/pro rata.
Private medical and dental care
Employee Share Ownership Plan

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.

Apply Now

Refine Your Search

director of customer experience jobs in urmston, gtm

Director of Customer Revenue & Retention

Assistant Director of Finance

Reception Team Leader

Account Director

Head of Marketing & Admissions

Senior Contracts / Operations Manager

Private Jets Sales Consultant - £35,000pa + 10% Uncapped Commission

Business Support Officer

Inventory Manager

Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped

Account Director

Client Success Director

Business Development Manager

Director of Golf

General Manager - Kahiki Soundhouse

Hire Desk Team Leader

Head of Estates

Automotive Community Services Director

Head of Resourcing

Head of Corporate Relationships

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