Client experience manager Work, Jobs in Waddon, Gtl (with Salaries)

Resident Liaison Officer
Equans —Croydon
- Up to £33,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Commercial Manager
Adept London —Croydon
- £40,000 - £50,000 a year
- Full-time
- Business development
- Continuous improvement
- Recruiting
Quick apply
Client Experience Manager Harrods
Hermès Paris —London
- Full-time
- Leadership
Events & Operations Support Manager
Houston and Hawkes - Head Office —London
- £45 an hour
- Full-time
- Hospitality
- Microsoft Office
- Human resources
- Employee assistance programme
Quick apply
Sales and Client Relations Manager
Airport Facilities Maintenance Limited —Crawley
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
7d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
Client Experience Manager
Expert Medical —London
- £30,000 - £48,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
7d
Client Experience Manager
ABACUS —London
- Writing skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Guest & Colleague Experience Manager
Portico Corporate Reception Management —London
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Guest services
- Annual leave
- Life insurance
Quick apply
8d
Property Manager
Mandeville Property Management —Chipstead
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Work from home
- Referral programme
Quick apply
5d
Assistant Block Manager
Praxis Block Management —Croydon
- £28,000 - £31,000 a year
- Part-time
- Computer literacy
- Microsoft Office
- Budgeting
Quick apply
2d
Client Operations Manager
Westfield Health —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- English
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Quick apply
3d
Business Manager
Big Motoring World —Wimbledon
- £35,000 - £42,500 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Free parking
- Store discount
Quick apply
Project Manager - Client Onboarding
RMG Digital Ltd —London
- £55,000 - £70,000 a year
- Full-time
- Leadership
- Communication skills
8d
Lead Generation Team Leader - Telecoms / IT
Coconut Lime —Croydon
- £45,000 - £70,000 a year
- Full-time
- Mentoring
- Leadership
Quick apply
Client Relationship Manager
Sonata One —London
- Hybrid work
- CRM software
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Operations Coordinator
Structural Repair Solutions Ltd —Windsor
- £30,000.00 - £41,595.61 a year
- Full-time
- Civil engineering
- Engineering
- Microsoft Office
Quick apply
CLIENT MANAGER
Further Group —London
- Budgeting
- Communication skills
Receptionist
Portico Corporate Reception Management —London
- £34,730 a year
- Full-time
- Front desk
- Annual leave
- Life insurance
Quick apply
Client Services & Operations Manager
Roar Fitness —London
- £30,000 - £35,000 a year
- Weekend availability
- Data analysis skills
- Front desk
- Budgeting
- Health & wellbeing programme
- Gym membership
Quick apply
9d

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Resident Liaison Officer

Equans -
Croydon

Apply Now

Job details

Permanent | Full-time
Up to £33,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
Tenant engagement
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

Resident Liaison Officer

Offer ID:

84245

Job:

Support Functions / Other

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

Equans is looking for an experienced Resident Liaison Officer to join our team in Croydon on a full-time, permanent basis. We offer a salary of up to £33,000 plus a company car.

This is an exciting opportunity to play a key role in supporting residents and clients across social housing refurbishment, maintenance, and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement works.

We are looking for someone with Resident Liaison Officer, Tenant Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, refurbishment, regeneration, or construction environments.

As a Resident Liaison Officer, you'll act as the key link between residents, site teams, and project managers, helping to minimise disruption, manage expectations, and maintain positive relationships within the local community.

A full UK driving licence is essential for this role.

About the Role

As the main point of contact for residents throughout the lifecycle of planned works, you will provide clear communication, coordinate access arrangements, and ensure residents feel informed and supported at every stage of the project.

Key Responsibilities

Build and maintain positive relationships with residents, ensuring they remain informed about planned works, project timelines, and progress updates.
Act as the primary point of contact between residents, site teams, project managers, and client representatives.
Coordinate access appointments and arrangements to support the successful delivery of works.
Distribute resident communications, including notices, newsletters, and project updates.
Respond to resident enquiries and concerns professionally, resolving issues promptly and escalating where required.
Support resident meetings, consultation events, open days, and community engagement activities.
Maintain accurate records of resident interactions, access arrangements, vulnerabilities, and any special requirements.
Work closely with site managers and project teams to ensure residents' needs are understood and considered throughout delivery.
Promote Equans' commitment to excellent customer service and community partnership.
Ensure residents' homes are treated with care, respect, and professionalism during all works.

About You

Proven experience working as a Resident Liaison Officer, Tenant Liaison Officer, or in a similar resident-facing role.
Previous experience within social housing, planned maintenance, refurbishment, regeneration, construction, or property services environments is essential.
Experience managing resident communications, appointments, access arrangements, and customer enquiries throughout planned works programmes.
Excellent communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of residents and stakeholders.
Strong organisational skills with the ability to manage multiple priorities effectively.
A compassionate, professional, and customer-focused approach.
Good IT and administrative skills with experience maintaining accurate records and resident communications.
The ability to work independently as well as collaboratively within a wider project team.
A full UK driving licence.

What We Offer

In return, we offer a competitive package and opportunities to develop your career within a leading organisation:

Competitive salary and benefits package
24 days annual leave plus bank holidays
Pension scheme
Life assurance
Employee benefits platform, including retail discounts and wellbeing support
Ongoing training and professional development opportunities
Career progression within a growing and diverse organisation

Why Equans?

At Equans, we deliver essential services across energy, regeneration, and facilities management, helping to create sustainable communities and improve everyday lives. Our people are at the heart of everything we do, and our Resident Liaison Officers play a vital role in ensuring projects are delivered with care, professionalism, and a strong focus on customer satisfaction.

Join Equans and help us make a positive impact in communities across the UK.

Place:

Workplace : Croydon United Kingdom

Apply Now

Refine Your Search

client experience manager jobs in waddon, gtl

Resident Liaison Officer

Commercial Manager

Client Experience Manager Harrods

Events & Operations Support Manager

Sales and Client Relations Manager

Customer Experience Manager

Client Experience Manager

Client Experience Manager

Guest & Colleague Experience Manager

Property Manager

Assistant Block Manager

Client Operations Manager

Business Manager

Project Manager - Client Onboarding

Lead Generation Team Leader - Telecoms / IT

Client Relationship Manager

Operations Coordinator

CLIENT MANAGER

Receptionist

Client Services & Operations Manager

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