Customer service account representative Work, Jobs in Wales (with Salaries)

Customer Experience Advisor
Harlech Foodservice —Llanystumdwy
- £19,233.76 a year
- Sales
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
12d
Customer Service Representative (Full Time, Office Based)
International Safety Components Ltd —Bangor
- Full-time
- Spanish
- Microsoft Outlook
- Customer service
Quick apply
3d
Customer Service - Customer Service Representative
Multi-Color Corporation —Nantgarw
- Full-time
- Customer service
- Communication skills
Quick apply
Field Sales Representative - Bangor
Flatpay —Bangor
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Revenues & Benefits Officer
Newport City Council —Newport
- £20,000 - £31,022 a year
- Full-time
- Customer service
- Tax experience
- Annual leave
- Flexible schedule
9d
Sales Director
Willis Lease Finance Corporation —Bridgend
- Travel
Field Sales Representative - Wrexham
Flatpay —Wrexham
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Business Partner People & OD
NHS Wales Shared Services Partnership —Cardiff
- £40,559 - £48,841 a year
- Full-time
- Human resources
- Annual leave
8d
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Field Sales Representative
RadRegal Enterprises —Pencoed
- £24,420 - £32,059 a year
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
12d
Senior Executive, Customer Success
AirAsia —Newport
- Full-time
- Customer service
- Bachelor's degree
Field Sales Representative
DSL Group (Nottingham) Limited —Pontypridd
- From £26,500 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Store discount
- Flexitime
Quick apply
12d
OT Incident Responder
Bridewell —Cardiff
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Inside Sales Representative
729 Crane Process Flow Technologies Ltd. UK —Cwmbran
- Full-time
- Sales
- Customer service
- Bachelor's degree
3d
Part Time Customer Service Assistant (14 hours)
Leeds Building Society —Swansea
- £25,000 a year
- Microsoft Office
2d
Field Sales Representative - Newport
Flatpay —Newport
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
1d
Part time - Office Administrator
Police Federation of England and Wales —New Inn
- £12,670.78 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
4d
Area Sales Representative
Travis Perkins —Wrexham
- Weekend availability
- Employee discount
23h
Lead Operations Specialist
Baker Hughes —Pembroke
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
- Flexible schedule
- Life insurance
Senior Operational Leader - Wales
Department for Work and Pensions —Wrexham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
3d

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customer service account representative jobs near wales

Customer Experience Advisor

Harlech Foodservice -
Llanystumdwy

Quick apply

Job details

Permanent
£19,233.76 a year
12 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Sales
Upselling
Organisational skills
IT
Account management
Communication skills
Time management

Full job description

Job Title: Customer Experience Advisor

Department: Customer Experience

Responsible to: Assistant Customer Experience Manager

Salary: £19,233.76 rising to £20,851.09 after successful completion of probation (based on working 28 hours per week)

We are also looking for someone to carry out this role on a fixed term contract until end of June 2027.

Summary of Main Purpose of the Job:

The Customer Experience Adviser is responsible for managing and developing customer accounts through proactive engagement, delivering an excellent customer experience while driving sales growth and increasing average order value.

The role works closely with Field Sales Representatives to support account management, ensuring customers are regularly contacted, supported, and encouraged to maximise their spend through effective upselling and service delivery.

Knowledge and Skills Required:

Strong communication and relationship-building skills
Commercial awareness with a proactive sales mindset
Ability to identify and act on sales opportunities
Good organisational and time management skills
Strong IT and system capability
High attention to detail and accuracy
Ability to manage multiple accounts and priorities
Positive, resilient and customer-focused approach

Main Duties and Responsibilities:

Account Management & Customer Experience

Manage a portfolio of customer accounts, building strong and effective relationships
Work in alignment with Field Sales Representatives to support account growth and retention
Act as a key point of contact for customer queries, ensuring timely and professional resolution
Ensure all customer interactions are handled in line with company standards and expectations

Sales & Commercial Performance

Proactively conduct outbound calls to customers to drive engagement and sales
Identify opportunities to upsell, cross-sell and increase average delivery value
Support delivery of team targets relating to call volumes, conversion and revenue
Maintain strong product knowledge to confidently promote products and services
Encourage repeat business and maximise customer spend

Order Processing & Administration

Process customer orders accurately via phone, email and digital platforms
Ensure all order administration is completed correctly and within required timeframes
Support the setup and management of new customer accounts
Maintain accurate records of customer interactions and transactions

Customer Queries & Issue Resolution

Handle customer queries and complaints in a professional and efficient manner
Ensure issues are resolved or escalated appropriately in line with company procedures
Provide clear communication and updates to customers throughout the resolution process

Team & Business Contribution

Work collaboratively with colleagues across Customer Experience and Sales teams
Share customer insights and feedback to support business improvement
Contribute to a positive and high-performing team environment

Pay: £19,233.76 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service account representative jobs in wales

Customer Experience Advisor

Customer Service Representative (Full Time, Office Based)

Customer Service - Customer Service Representative

Field Sales Representative - Bangor

Revenues & Benefits Officer

Sales Director

Field Sales Representative - Wrexham

Business Partner People & OD

Contract Coordinator

Field Sales Representative

Senior Executive, Customer Success

Field Sales Representative

OT Incident Responder

Inside Sales Representative

Part Time Customer Service Assistant (14 hours)

Field Sales Representative - Newport

Part time - Office Administrator

Area Sales Representative

Lead Operations Specialist

Senior Operational Leader - Wales

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