customer service manager Work, Jobs in wales (with Salaries)

Operations Director - North
Huws Gray Group —North Wales
- Leadership
- Employee discount
13d
Customer Service & Delivery Manager
the lcv group —Swansea
- £30,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
13d
Team Leader
Card Factory —Cardiff
- £13 an hour
- Leadership
Customer Relations Manager
Crystal Care Group —Brook
- £40,000 a year
- Weekend availability
- Communication skills
Customer Service Manager
B&M Retail —Carmarthen
- £27,873 a year
- Weekend availability
- Hospitality
- Customer service
- Employee discount
19h
Customer Service Manager - Caerphilly
Morrisons —Caerphilly
- Hospitality
- Team management
- Employee discount
Quick apply
14d
Store Manager
Sunglass Hut —Cardiff
- Microsoft Office
- Retail management
Customer Enablement Manager
LexisNexis Risk Solutions —Cardiff
- Full-time
- Management
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
BMW & MINI Used Car Retail Sales Manager (North Wales)
The Halliwell Jones Group —Wales
- £32,000 - £60,500 a year
- Weekend availability
- Customer service
- Administrative experience
- IT
Quick apply
Customer Service Team Lead
Starling —Cardiff
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Contact Centre Team Manager
BUUK Infrastructure —Cardiff
- £34,143 a year
- Hybrid work
- Microsoft Excel
- Management
- Customer service
8d
Branch Manager
Selwood Limited —Conwy
- £58,000 - £59,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
6d
Depot Manager Role
Holt JCB —Port Talbot
- Full-time
- Management
Senior Onboarding Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Financial services
13d
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Assistant Manager
Halfords —Bangor
- £29,081 - £38,620 a year
- Full-time
- Management
- Maintenance
- Driving
- Annual leave
- Employee discount
5d
Sales Office Manager
Rubix —Newport
- Full-time
- Sales
- Customer service
International Sales Account Manager
Genpower Ltd —Pembroke Dock
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
13d
Library Enquiry Services Manager - HEO
Welsh Assembly Government Communication Centre Home —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Travel
- Computer networking
1d
Events Manager - Events & Catering
InHouse Ents Ltd —Swansea
- £24,420 - £35,000 a year
- Temporary
- Driving
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
13d

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customer service manager jobs near wales

Operations Director - North

Huws Gray Group -
North Wales

Apply Now

Job details

Permanent
13 days ago

Benefits

Company pension
Employee discount

Qualifications

Leadership

Full job description

Information

Job Ref:
NE1557497NorODN

Location:
North & Wales

Postcode:
North & Wales

Type of contract:
Permanent

Salary:
£Competitive + Bonus Per Annum

Posted Date:
Thursday, May 21, 2026

Closing Date:
Thursday, June 18, 2026

Operations Director - North

Customer Operations Director – Huws Gray Group (North & Wales)

Lead the Experience. Drive Performance. Shape How We Serve Our Customers.

Be Part of Something Bigger at Huws Gray

Whether you're in the trade or simply enjoy a good home improvement project, chances are you’ll know who we are. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre.

Across our nationwide branch network, we support local communities with everything they need to build, improve and create and behind that is a huge focus on delivering outstanding customer experience. That’s where you come in.

The Opportunity

We’re looking for a Customer Operations Director to take a pivotal leadership role in shaping how we work with our customers across HGSCS.

This role is to cover the North & Wales, where you’ll have ownership of customer operations performance, service delivery and retention. You’ll lead a team of Customer Operations Managers and Customer Relationship Managers, driving consistency, operational excellence and long‑term partnerships.

This role puts you at the heart of the business, working closely with Branch Teams, Area Directors, Commercial and Senior Leadership to ensure we’re delivering on our promises every time.

What You’ll Be Doing

As our Customer Operations Director, you’ll take the lead on:

Setting the strategy for customer operations, developing service commitments, KPIs and performance measures that deliver real results
Leading and developing Customer Operations Managers and Customer Relationship Managers, ensuring they’re supported, motivated and high‑performing
Driving customer experience and retention, creating feedback mechanisms, surveys and action plans to strengthen long‑term contracts
Overseeing customer performance and reporting, using data, KPIs and operational insight to identify trends, risks and opportunities
Owning service delivery against contracts, including quarterly and annual customer reviews and strategic meetings
Managing standalone branch performance, ensuring compliance across stock availability, aged stock and health & safety standards
Ensuring stock availability and compliance, maintaining a minimum of 98.5% availability across all HGSCS customers
Leading operational action plans and recovery plans where required, including CDN‑related activity
Collaborating across the business, working closely with Commercial on product and range change, Finance on invoice query resolution, and Operations on service execution
Championing effective use of Monday.com, ensuring CRM and COM teams use the platform effectively and understand its wider commercial and operational value

In short, you’ll be the driving force behind consistent, high‑quality customer operations across the business.

What You’ll Bring

We’re looking for a confident, commercially aware leader who’s passionate about customer experience and operational delivery. You’ll succeed in this role if you:

Are highly customer‑focused, with a track record of retaining and growing key accounts
Bring strong operational leadership experience, ideally in a multi‑site or national environment
Have the ability to build credible relationships at senior level, both internally and externally
Are commercially aware and comfortable working across contracts, KPIs and performance measures
Thrive in a collaborative environment and enjoy working as part of a wider leadership team
Use insight and data to drive smart decisions and continuous improvement

What’s in it for You

We believe great leadership should be recognised and supported. In return, you can expect:

A senior leadership role with real influence across a national business
Competitive salary and company bonus scheme
Company pension and life assurance
23 days holiday plus bank holidays
Colleague discount across our group brands
Access to training, development and leadership support
A chance to shape how one of the UK’s leading builders’ merchants delivers for its customers

At Huws Gray, we’re proud to be an equal opportunities employer. We’re committed to building a respectful, inclusive workplace where everyone can thrive. If you need any adjustments to support you through the recruitment process, please let us know.

Apply Now

Refine Your Search

customer service manager jobs in wales

Operations Director - North

Customer Service & Delivery Manager

Team Leader

Customer Relations Manager

Customer Service Manager

Customer Service Manager - Caerphilly

Store Manager

Customer Enablement Manager

BMW & MINI Used Car Retail Sales Manager (North Wales)

Customer Service Team Lead

Contact Centre Team Manager

Branch Manager

Depot Manager Role

Senior Onboarding Manager

Client Services Manager

Assistant Manager

Sales Office Manager

International Sales Account Manager

Library Enquiry Services Manager - HEO

Events Manager - Events & Catering

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