customer support representative Work, Jobs in wales (with Salaries)

Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Operations Support Officer
Newport City Council —Newport
- £30,000 - £34,434 a year
- Full-time
2d
Customer Accounts Representative
Admiral —Cardiff
- Organisational skills
- Banking
- Annual leave
5d
Customer Representative - Aberdare
Nationwide Building Society —Aberdare
- From £25,250 a year
- Temporary
- Customer service
- Banking
2d
Customer Representative - Monmouth
Nationwide Building Society —Monmouth
- From £25,250 a year
- Temporary
- Customer service
- Banking
5d
Customer Service Representative II
Bobrick Washroom Equipment LTD —Deeside
- Human resources
Quick apply
Customer Service Representative
HSBC Global Services Limited —Llangefni
- From £24,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
1d
Retail Sales Advisor - Haverfordwest 24hrs Part Time
Oak Furnitureland —Haverfordwest
- £44,650 - £49,450 a year
- Part-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Customer Service Representative
William Hill —Holyhead
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Advisor - TradePoint
B&Q —Merthyr Tydfil
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
5d
Customer Services Representative
CellPath Ltd —Newtown
- £25,775 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
12d
BUSINESS SUPPORT OFFICER
Newport City Council —Newport
- £20,000 - £31,022 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
2d
Customer Service / Sales Support Person
Tabilo —Newtown
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
- Free parking
Quick apply
5d
Customer Experience Advisor
Harlech Foodservice —Llanystumdwy
- £19,233.76 a year
- Sales
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
5d
Shift Lead
B&Q —Newport
- £27,709.50 a year
- Full-time
- Employee assistance programme
- Employee discount
9d
Operational Support Officer
HM Courts and Tribunals Service —Swansea
- £25,582 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
Operational Support Officer
HM Courts & Tribunal Service —Mold
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
Customer Advisor
B&Q —Merthyr Tydfil
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
8d
Claims Executive - Commercial & Schemes
Howden Group Holdings —Swansea
- Full-time
- Hybrid work
- Communication skills
- Negotiation

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Customer Service Representative

IQUW Group
Swansea

Apply Now

Job details

Permanent | Full-time

Benefits

Employee assistance programme

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

Overview:

About us

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

The role

We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Key responsibilities

Work with insurance brokers and direct clients to handle enquiries.
Respond to customer and broker queries.
Provide accurate information to customers and brokers about their insurance policy.

Maintain effective working relationships with brokers and customers.
Produce documentation, creating and issuing correspondence to customers and brokers.
Build your knowledge of our products and services to become a subject matter expert.
Play your part in a culture of change as an individual and as a team member.

Essential qualifications, skills and experience

This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:

The ability to work, both, as part of a team and independently
A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
A keen eye for detail and high level of accuracy
A deep understanding of what good customer service involves.
Excellent organisational skills and the ability to prioritise.
The drive to continually improve the way we work and the services we provide.

Core behavioural competencies

Analysis and decision making
Relationships
Performance focus
Communication and influence
Resilience and adaptability

Benefits

Competitive Benchmarked Salary
25 days holiday
Discretionary bonus scheme
Employee assistance programme
Annual holiday buy (up to 3 extra days)
Salary sacrifice benefits
Annual benefits reviews
The option for professional qualifications and study support

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

#ERSLI

Apply Now

Refine Your Search

customer support representative jobs in wales

Customer Service Representative

Operations Support Officer

Customer Accounts Representative

Customer Representative - Aberdare

Customer Representative - Monmouth

Customer Service Representative II

Customer Service Representative

Retail Sales Advisor - Haverfordwest 24hrs Part Time

Customer Service Representative

Customer Service Representative

Customer Advisor - TradePoint

Customer Services Representative

BUSINESS SUPPORT OFFICER

Customer Service / Sales Support Person

Customer Experience Advisor

Shift Lead

Operational Support Officer

Operational Support Officer

Customer Advisor

Claims Executive - Commercial & Schemes

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