Guest experience manager Work, Jobs in Wales (with Salaries)

Guest and Owner Team Manager
Haven —Pwllheli
- Weekend availability
- Customer service
- Organisational skills
- Leadership
- Employee discount
Quick apply
3d
Entertainment & Owner Events Team Manager
Haven —Tenby
- Weekend availability
- Leadership
- Communication skills
- Employee discount
Quick apply
General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
8d
Operations Manager
Imperial Hotel —Tenby
- £38,000 - £42,000 a year
- Full-time
- Hotel
- Organisational skills
- IT
- Employee assistance programme
Quick apply
General Manager – Luxury Country House Hotel
Oakville South Wales Ltd/Oakville Resorts Ltd —Pontyclun
- £40,000 - £55,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
Quick apply
8d
Guest Experience Advisor (H)
McArthurGlen UK Ltd —Bridgend
- £13 an hour
- Part-time
- Hospitality
- English
- IT
Quick apply
10d
Business Development Manager - Southwold
Awaze —Cardiff
- Hybrid work
- CRM software
- Hospitality
- Sales
- Employee discount
2d
General Manager
Marston's Pubs —Pembroke Dock
- Up to £46,000 a year
- Sales
- Employee discount
Quick apply
Events Supervisor
The Vale Resort —Vale of Glamorgan
- Up to £27,341.27 a year
- Full-time
- Customer service
- Hotel
- Communication skills
- Free parking
- Employee discount
Serviced accommodation manager
Midpoint Homes Ltd —Newport
- £24,420.00 - £30,993.97 a year
- Full-time
- Customer service
- Administrative experience
- Travel
Quick apply
Hotel Manager
Dales & Atlas Taxis LTD —Llandudno
- £24,420.00 - £57,013.95 a year
- Weekend availability
- Hospitality
- Management
- Hotel
Quick apply
10d
General Manager
SA Brains —Brecon
- Up to £45,000 a year
- Hotel
- Restaurant
Quick apply
Hotel General Manager
Tyglyn Aeron Hotel —Lampeter
- From £40,300 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Referral programme
Quick apply
General Manager
Harvester - St Catherines —Carmarthen
- Up to £45,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
13d
Resort Assistant Night Manager
The Celtic Collection —Newport
- Full-time
- Hotel
- Communication skills
- Resort
- Employee discount
Guest Service Team Leader
NOVOTEL —Cardiff
- £14.45 a month
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply
Restaurant Manger (with Duty Manager Role)
Abergwaun Bistro and Rooms —Fishguard
- Up to £33,000 a year
- Nights as needed
- Hospitality
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
3d
Hotel Reception Manager
Ramada Plaza Wrexham —Wrexham
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Employee discount
Quick apply
Christmas Co-ordinator
Metropole Hotel —Llandrindod Wells
- £30,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Employee assistance programme
Quick apply
Casual Front Office Associate
Delta Hotels by Marriott Swansea —Swansea
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
8d

I want to receive the latest job alerts for guest experience manager in wales

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest experience manager jobs near wales

Guest and Owner Team Manager

Haven -
Pwllheli

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Employee discount

Qualifications

Guest relations
Customer service
Organisational skills
Financial management
Leadership
Communication skills

Full job description

Position: Guest Experience Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Guest Experience Manager, where you’ll play a vital role in creating unforgettable memories for our guests and owners. This is an exciting opportunity to bring your leadership skills, customer focus, and passion for hospitality to a vibrant and dynamic environment!

In this role, you'll be at the heart of an energetic Guest & Owner Experience team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest and owner experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

Proven experience in roles such as Customer Service Manager, Guest Relations Manager, with a genuine passion for hospitality and customer service.
Strong leadership and communication skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Exceptional customer service and problem-solving abilities.
Knowledge of health and safety regulations.
Strong organisational and multitasking skills.
Experience in budgeting and financial management.
Flexibility to work evenings, weekends, and holidays.

What We Offer

An inclusive, supportive work environment.
Comprehensive training and ongoing support.
Career development opportunities, including fully funded qualifications.
Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: [email protected]

Quick apply

Refine Your Search

guest experience manager jobs in wales

Guest and Owner Team Manager

Entertainment & Owner Events Team Manager

General Manager

Operations Manager

General Manager – Luxury Country House Hotel

Guest Experience Advisor (H)

Business Development Manager - Southwold

General Manager

Events Supervisor

Serviced accommodation manager

Hotel Manager

General Manager

Hotel General Manager

General Manager

Resort Assistant Night Manager

Guest Service Team Leader

Restaurant Manger (with Duty Manager Role)

Hotel Reception Manager

Christmas Co-ordinator

Casual Front Office Associate

I want to receive the latest job alerts for guest experience manager in wales

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected