Customer works coordinator Work, Jobs in Walsall, Wmd (with Salaries)

Customer Works Coordinator
South Staffs Water —Walsall
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
3d
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- Management
- Computer literacy
- Data entry
Quick apply
Transport Compliance Coordinator
Darlaston Builders Merchants Limited —Walsall
- From £31,000 a year
- Full-time
- Organisational skills
- In-person
- Annual leave
- Employee discount
Quick apply
12d
Planning Coordinator
Spray Tanker Services Ltd —Wolverhampton
- £30,000 - £34,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- In-person
- Free parking
Quick apply
12d
Service Coordinator
Aftercare Response —Darlaston
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Sales Coordinator
DB Plastics Ltd —Bilston
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Salesforce
- Free parking
- Life insurance
Quick apply
11d
Treatment Coordinator
Orthodontic Excellence —Solihull
- £30,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
9d
Transport Co-ordinator
EMR Group —Wednesbury
- Full-time
- Annual leave
Quick apply
Warehouse coordinator
Logisnext —Walsall
- £28,000 - £30,000 a year
- Full-time
- English
- Continuous improvement
- Organisational skills
Quick apply
Service & Installation Coordinator
ASSA ABLOY —Willenhall
- Communication skills
Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
2d
Service Coordinator
Orona UK —Cannock
- Microsoft Word
- Customer service
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
2d
Transport Co-ordinator
EMR UK —Darlaston
- Customer service
- Annual leave
Bookings Coordinator
WORD360 Language Services —Birmingham
- £27,000 - £29,000 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Training Centre Coordinator
Teach A Trade Limited —Telford
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Databases
Quick apply
3d
Customer Support Coordinator - UK
Ishida —Birmingham
- Full-time
- ERP systems
- Organisational skills
- Communication skills
5d
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
5d
One Stop - Business Plan Project Coordinator
One Stop —Brownhills
- Part-time
- Communication skills
9d
Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Office Coordinator
Centrick —Birmingham
- £26,000 a year
- Full-time
- English
- Microsoft Office
- Front desk
- Sick pay
Quick apply

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Customer Works Coordinator

South Staffs Water -
Walsall

Apply Now

Job details

Full-time
£28,000 - £30,000 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Resource allocation planning
Stakeholder collaboration
Stakeholder liaison
Continuous improvement
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Works Coordinator

Salary: £28,000 - 30,000 per annum (DOE) | Company Benefits
Location: Walsall, West Midlands | Field Based
Contract: Full-Time | Permanent | 37 hours per week

About Us:

South Staffordshire Water operates across two regions as Cambridge Water and South Staffs Water, and is a privately-owned regulated water only company.

South Staffs Water supplies a population of nearly 1.3 million. The area of supply stretches from the edge of Ashbourne in the North, to Halesowen in the South, and from Burton-on-Trent in the East, to Kinver in the West.

The Role:

The Customer Works Coordinator plays a critical role in helping South Staffs Water reduce leakage, meet regulatory commitments, and deliver excellent service to customers. By coordinating customer-side leak repairs and supporting operational teams, you'll directly contribute to improving customer satisfaction, protecting water resources, and ensuring efficient service delivery across our network.

This is a highly collaborative and customer-focused role, supporting the delivery of our Leak on Premises (LOP) programme. You'll play a vital role in helping customers resolve leaks on their property, coordinating repair activities, scheduling appointments, managing workloads, and ensuring all work is completed within agreed service levels. Working closely with operational teams, and field technicians, you'll help deliver positive outcomes for customers while supporting our commitment to reducing water leakage across the network.

Key Responsibilities:

As a Customer Works Coordinator, you'll manage the end-to-end customer journey for Leak on Premises activities, ensuring repairs are progressed efficiently and customers remain informed every step of the way.

Your responsibilities will include:

Contacting customers through a variety of channels, including telephone, email and letters, to ensure leaks on premises are repaired in line with company policy and service level agreements.
Booking and coordinating appointments for field technicians and specialist teams.
Handling inbound and outbound communication with customers, operational teams and contractors to progress repair activities.
Planning and allocating work effectively to operational resources to maximise productivity and service delivery.
Working closely with our OnSite team to coordinate customer-side leak repairs and deliver the best possible customer experience.
Keeping customers informed throughout the repair process and managing expectations with timely and clear communication.
Monitoring and managing workflow priorities, responding to changing operational demands and service requirements.
Liaising with operational managers and field teams to understand capacity, demand and performance requirements.
Supporting compliance with statutory and regulatory obligations relating to compulsory repairs.
Identifying opportunities for continuous improvement through problem-solving, collaboration and active participation in team meetings.
Supporting dispatch and resource planning activities when required, including providing cover during periods of absence.
Working closely with Leak on Premises Technicians and management teams to resolve complex customer cases that impact both customer satisfaction and performance measures.

What You’ll Need:

To be successful in this role, you will have:

Experience working in a customer service, scheduling, planning or coordination role.
Excellent communication skills with the ability to engage effectively with a wide range of stakeholders.
Strong organisational skills and the ability to prioritise competing demands.
A customer-focused approach with exceptional attention to detail.
Experience working in a fast-paced, constantly changing environment.
Confidence in managing difficult conversations and resolving customer issues professionally.
Strong problem-solving skills and the ability to make informed decisions.
A collaborative approach with the ability to build positive working relationships.
Good IT skills and experience using operational or customer management systems.
A positive attitude with a commitment to continuous improvement.

What You'll Get:

Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
Professional Development: Hands-on training and ongoing career development opportunities
Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.

Apply Now

Refine Your Search

customer works coordinator jobs in walsall, wmd

Customer Works Coordinator

Transport Coordinator

Transport Compliance Coordinator

Planning Coordinator

Service Coordinator

Sales Coordinator

Treatment Coordinator

Transport Co-ordinator

Warehouse coordinator

Service & Installation Coordinator

Customer Experience Coordinator

Service Coordinator

Transport Co-ordinator

Bookings Coordinator

Training Centre Coordinator

Customer Support Coordinator - UK

Customer Insight Project Coordinator

One Stop - Business Plan Project Coordinator

Technical Support & Customer Success Coordinator

Office Coordinator

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