Customer service manager Work, Jobs in Walton On Thames, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
8d
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
11d
Team Leader
Card Factory —Walton-on-Thames
- £13 an hour
- Leadership
1d
Underfloor Heating Trade Counter Manager
The Underfloor Heating Store —Weybridge
- £30,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
7d
Holiday Camp Manager
Lazer Lions —Kingston upon Thames
- £13 - £17 an hour
- Childcare
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
12d
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Front Line Desk Manager
Healix International —Esher
- Full-time
- Continuous improvement
- No degree
- AI
- Annual leave
- Employee discount
Quick apply
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
8d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
14d
Marketing & Communications Director
Chartwells —Chertsey
- Hospitality
- Food service
- Contracts
- Employee discount
8d
Fleet Manager - Heathrow Airport
SIXT UK —London
- Full-time
- Analysis skills
- Leadership
- Paid training
- Annual leave
Quick apply
Deputy Manager Kingston
INDITEX —Kingston upon Thames
- Full-time
- Leadership
- Employee discount
Quick apply
Massimo Dutti Department Manager - Kingston
INDITEX —Kingston upon Thames
- Full-time
- Employee discount
Quick apply
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
6d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
8d
Retail Deputy Manager
The Works —Walton-on-Thames
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply

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customer service manager jobs near walton on thames, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
8 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

customer service manager jobs in walton on thames, sry

Customer Service Manager

Customer Delivery Manager Service

Customer Service Team Leader

Team Leader

Underfloor Heating Trade Counter Manager

Holiday Camp Manager

Regional Operations Director - Places Leisure

Front Line Desk Manager

Coffee Operations Manager

Senior Customer Success Manager

Director of Customer Operations and Engagement, EMEA

Head of Retail for the South (UK)

Marketing & Communications Director

Fleet Manager - Heathrow Airport

Deputy Manager Kingston

Massimo Dutti Department Manager - Kingston

IT Service Desk Manager

Head of Client Services

Retail Deputy Manager

Global Head of Customer Support

I want to receive the latest job alerts for customer service manager in walton on thames, sry

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