Customer support & client services occupations Work, Jobs in Wappenham, Nth (with Salaries)

Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
9d
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Client Care Manager
Key Conveyancing —Northampton
- From £35,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
Quick apply
5d
Service Coordinator
Clover Technical Services —Daventry
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
11d
Customer Service Advisor
Indus motors Ltd —Milton Keynes
- £25,000 - £30,000 a year
- Part-time
- Salesforce
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
7d
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Project Support Officer
The Smallpeice Trust —Leamington Spa
- £29,580 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Sales
- Work from home
- Life insurance
Quick apply
2d
Customer Service Assistant
The Strap Tailor —Wingrave
- Up to £14 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
3d
Customer Service Representative
KRD Catering Equipment —Northampton
- £13 an hour
- Full-time
- Bilingual
- Customer service
- English
- Free parking
- Store discount
Quick apply
Customer Experience Coordinator
Green Retreats —Aylesbury
- £28,000 a year
- Part-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Trust Services Partner
NHSProfessionals —Oxford
- £26,000 a year
- Monday to Friday
- Hospital
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Banbury
- Full-time
- Customer service
- English
- Administrative experience
Customer Service Representative
Metrol Springs Ltd —Northampton
- From £26,500 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
Quick apply
4d
Customer Services Assistant
Chelmsford Star Co-operative Society —Lutterworth
- £12.75 an hour
13h
Senior Customer Service Advisor
Dominos —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Office
- IT
Customer Operations Manager
IKEA —Milton Keynes
- From £35,145 a year
- Full-time
- Analysis skills
- Annual leave
5d
Customer Complaints Advisor
PRESTIGIO CARS LTD —Bedford
- £24,500 - £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Data entry
- Free parking
- Employee discount
Quick apply
1d
Customer Loyalty Advisor
CreatePay —Milton Keynes
- £28,000 a year
- CRM software
- Customer service
Quick apply

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customer support & client services occupations jobs near wappenham, nth

Key Accounts Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Key Accounts Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in wappenham, nth

Key Accounts Manager

Customer Experience Manager

Client Relations Executive

Client Care Manager

Service Coordinator

Customer Service Advisor

Account Co-Ordinator

Contact Centre Advisor (Night Shift)

Project Support Officer

Customer Service Assistant

Customer Service Representative

Customer Experience Coordinator

Trust Services Partner

Delivery Station Liaison Agent

Customer Service Representative

Customer Services Assistant

Senior Customer Service Advisor

Customer Operations Manager

Customer Complaints Advisor

Customer Loyalty Advisor

I want to receive the latest job alerts for customer support & client services occupations in wappenham, nth

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