Senior operations manager Work, Jobs in Wappenham, Nth (with Salaries)

Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
14d
Chief Information Officer
Milton-Keynes-Council —Milton Keynes
- £98,065 - £105,451 a year
- Azure
- AI
- Communication skills
- Annual leave
- Employee discount
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
9d
Senior Manager - Regulation Operations and Portfolio Management
National Grid —Warwick
- £93,000 - £114,000 a year
- Analysis skills
- Leadership
4d
Senior National Account Manager
DCS Group (UK) Ltd —Banbury
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Quick apply
Service Manager
Blackwell Earthmoving Limited —Aylesbury
- Full-time
- Management
- Team management
- APIs
Quick apply
14d
General Manager
The Bull Hotel —Stony Stratford
- £34,000 - £36,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Store discount
Quick apply
Catering Supervisor
Silverstone —Silverstone
- Full-time
- Driving
- Communication skills
Quick apply
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Operations Manager
Impact Food Group —Northampton
- Full-time
- Management
- Travel
- Organisational skills
- Annual leave
Quick apply
4d
Hospitality Manager
Haas F1 Team —Banbury
- Weekend availability
- Hospitality
- Maintenance
- Microsoft Office
Quick apply
7h
Head of Logistics - Events
Absolute Taste —Bicester
- Full-time
- Hospitality
- Microsoft Excel
- Contracts
Quick apply
Warehouse Operations Manager
Crane Worldwide UK Limited —Wellesbourne
- Management
- Microsoft Office
- Supervising experience
10d
Senior Buyer (Direct)
Contechs —Warwick
- £37.39 an hour
- Part-time
- Hybrid work
- Contracts
- Negotiation
Quick apply
Duty Operations Manager
Edu-Lettings UK Ltd —Northampton
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
Senior Manager, Project Management - Amps
Marshall Group —Milton Keynes
- Hybrid work
- Engineering
- Master's degree
- Project management
Senior Graduate Admissions Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
11d
Regional HSEQ Manager
RB Global —Banbury
- Communication skills
- Free parking
Quick apply
2d

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Key Accounts Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Key Accounts Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior operations manager jobs in wappenham, nth

Key Accounts Manager

Operations Manager

Chief Information Officer

Key Account Director

Centre Manager - Banbury Lodge

Senior Manager - Regulation Operations and Portfolio Management

Senior National Account Manager

Service Manager

General Manager

Catering Supervisor

Ticketing Manager

Operations Manager

Hospitality Manager

Head of Logistics - Events

Warehouse Operations Manager

Senior Buyer (Direct)

Duty Operations Manager

Senior Manager, Project Management - Amps

Senior Graduate Admissions Manager

Regional HSEQ Manager

I want to receive the latest job alerts for senior operations manager in wappenham, nth

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