Customer support & client services occupations Work, Jobs in Wardington, Oxf (with Salaries)

Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Store discount
Quick apply
Customer Service Advisor
Swiftgo UK LTD. —Banbury
- From £27,000 a year
- Full-time
- Computer literacy
- Data entry
- In-person
- Free parking
Quick apply
1d
Customer Services Supervisor
DHL Supply Chain —Banbury
- £35,901 a year
- Monday to Friday
- Training & development
- Free parking
- Annual leave
Customer Complaints Advisor
Return on Investment Ltd —Milton Keynes
- £24,850 - £26,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
Customer Services Consultant
Bravissimo —Warwick
- £12.71 - £12.90 an hour
- Full-time
- Free parking
- Employee discount
Quick apply
6d
Sales Advisor/Customer Service Advisor
Westfield Fasteners Ltd —Aylesbury
- £26,500 - £29,500 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
Quick apply
Customer Account Administrator
Baumhaus Ltd —Upper Heyford
- £25,500 - £29,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
1d
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Customer service
- English
Quick apply
14d
Customer Services Advisor
GXO Logistics —Northampton
- £28,393 a year
- Analysis skills
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Head of Client Services
Vets for Pets —Northampton
- Up to £45,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
8d
CUSTOMER SERVICE REPRESENTATIVE (CSR)
HUBER+SUHNER —Bicester
- Computer literacy
- Continuous improvement
- Computer skills
11d
Customer Service Representative
AMI-CON —Towcester
- £24,000 a year
- Full-time
- CRM software
- Customer service
- Data entry
- Free parking
Quick apply
Team Leader
Gallagher —Rugby
- £32,000 - £37,000 a year
- Full-time
- Continuous improvement
- Conflict management
- Training & development
- Life insurance
- Referral programme
Quick apply
Customer Services Agent
Midpoint Communications —Milton Keynes
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick apply
8d
Customer Support & Operations Manager
AOS TRADING LIMITED —Milton Keynes
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Management
- Team management
- Free parking
Quick apply
10d
Client Services Specialist
Video Inn Production Limited —Northampton
- £25,500 - £30,000 a year
- Full-time
- Customer service
- Continuous improvement
- In-person
- Employee assistance programme
Quick apply
Corporate Account Manager
Oxford Professional Education —Summertown
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Customer Experience Executive
UBT Ltd —Warwick
- £33,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Customer Service Advisor TRM
Olleco —Northampton
- Full-time
- Microsoft Word
- CRM software
- Organisational skills
Quick apply
4d
Client Service Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Communication skills
1d

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Service Support

Fortress Technology (Europe) Ltd
Banbury

Quick apply

Job details

Permanent | Full-time
£28,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Sage
Customer service call handling
Microsoft Excel
Microsoft Outlook
Travel arrangements
Inbound customer enquiry call handling
Sales
Client enquiry handling
Filing
Complaint handling
Handling customer enquiries
Administrative experience
Purchase order creation
Appointment booking and call handling
Accommodation booking
Organisational skills
Customer interaction
Typing
Phone etiquette
Cross-functional collaboration
Communication skills
Rota coordination

Full job description

Position: Service Support

Reporting to: Service Manager

Direct Reports: 0

Working Hours: Monday to Friday 08:45-16:45

This individual will be providing expansive administrative support to the Service team comprising the office team and the remote Service Engineers.

The position is a multi-disciplined role requiring a wide range of skills or abilities to support activities such as:

· Raising quotations for Service engineer visit, After sales service products and Training

· PO/Order Entry

· Arranging Service Visits (both UK and Overseas incl. booking of flights, hotels, parking, hire cars, transfers, visa’s etc)

· Dealing with urgent customer requests and complaints in a timely fashion

· Comprehensive Service diary management

· Processing and conclusion of service engineer visits

· Escalation of open service issues communicated via service engineer submitted paperwork.

· Other tasks include in-office duties such as logging, Customer Satisfaction stats and general day-to-day services activities.

· A strong ability to work cross-functionally and as part of a team.

The individual must have an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads.

· Ensure quotations, PO receipt/Order Entry are carried out in a timely manner with excellent attention to detail.

· Manage and arrange the Service Engineers job timetable, by location and customer demand.

· Review customer demand and schedule engineers based on skills matrix.

· Responsible for UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc.

· Manage the Service filing system (to include archiving when necessary)

· Create and assist in raising quotations for service visits, training, and service contracts.

Ensure prompt submission of service engineer paperwork

· Professional and proficient in Telephone handling and handling in-depth or complex queries to locate the right source of direction of call.

· Ability to work cross-functionally to be able to respond to all customer inquiries in a timely manner.

Identify areas of improvements which aid response times to customers

· Adhere to the validation process from contacting customers, raising visits to sending out completed reports, certificates, and all service-related documents.

· Adhere to the Service Call process for all outbound jobs from completion to invoicing.

· Promotion and sale of service products to UK customers

Responsible for ISO service requirements

Please note: Duties will vary and fluctuate depending on the level of work within the team. There is the opportunity to develop and learn new skills, so duties may increase once a good understanding of the business has been achieved.

Personal attributes - the jobholder will need to demonstrate:

· Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).

· confidentiality and integrity

· flexibility and the ability to respond well to change and pressure.

· ability to positively influence and build effective relationships.

· a personable approach with a good telephone and communication skills.

· self-motivation and energy.

· strong planning and organisation skills.

· a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.

· Excellent communication skills.

Specific Skills

· Microsoft Word, Excel.

· Outlook Email or similar system.

· Use of a CRM system.

· Use of Sage, SAP, or similar accounts package – desirable but not essential.

Working Hours & Benefits

· Working Monday to Friday, 8.45am to 4.45pm.

· 25 days annual leave plus bank holidays.

· Company Pension (you 5% / Fortress 3%).

· Eyecare scheme.

· Cycle to work scheme.

· Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.

· Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.

· Training – full induction, and ongoing training relevant to job role.

· Opportunities for career development via a development plan.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Banbury OX16 4XS: reliably commute or plan to relocate before starting work (required)

Experience:

customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in wardington, oxf

Service Support

Customer Service Advisor

Customer Services Supervisor

Customer Complaints Advisor

Customer Services Consultant

Sales Advisor/Customer Service Advisor

Customer Account Administrator

Account Co-Ordinator

Customer Services Advisor

Head of Client Services

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Customer Service Representative

Team Leader

Customer Services Agent

Customer Support & Operations Manager

Client Services Specialist

Corporate Account Manager

Customer Experience Executive

Customer Service Advisor TRM

Client Service Coordinator

I want to receive the latest job alerts for customer support & client services occupations in wardington, oxf

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