Business support Work, Jobs in Weeford, Sts (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Business Support Administrator
Nexian Technology Ltd —Aston
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
12d
Customer Service Advisor
Trophystore.co.uk Ltd —Tamworth
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Logistics and Event Coordinator
Everyman Driving Experiences —Derby
- £28,000 - £30,000 a year
- Weekend availability
- Administrative experience
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
Insurance Account Handler
Gallagher —Brierley Hill
- Up to £36,000 a year
- Full-time
- Communication skills
- Free parking
- Life insurance
Quick apply
Health & Safety Administrator
Wrights of Twycross Ltd —Atherstone
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Graduate Trainee Scheme
GuyKat —Birmingham
- £25,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- IT
- Work from home
- Sick pay
Quick apply
Customer Service Assistant(Volume)
Network Rail —Birmingham
- £27,464 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
8d
Telephone Account Manager PS
PHS Group —Tamworth
- £26,975 a year
- No weekends
- Free parking
- Employee discount
12d
Warehouse Operative (Team Building and Corporate Events)
Eventurous Ltd —Atherstone
- £24,000 - £28,000 a year
- Full-time
- Travel
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
8d
Accounts Assistant
Spray Tanker Services Ltd —Featherstone
- From £28,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
Quick apply
Home Care Worker- must have full rights to work in the UK without sponsorship
ICARE LIVING LIMITED —Birmingham
- £13.10 an hour
- 12 hour shift
- In-person
- Communication skills
Quick apply
11d
Family Support Worker
Malachi Specialist Family Support —Burton-On-Trent
- £26,500 a year
- Full-time
- Travel
- Annual leave
- Sick pay
Quick apply
6d
[6990] Control Room Operator
National Highways —Birmingham
- £29,010.00 - £37,762.50 a year
- Typing
- Communication skills
11d
Domiciliary Home Care Worker - must have full rights to work in the UK without sponsorship
ICARE LIVING LIMITED —Erdington
- £13.10 an hour
- 12 hour shift
- In-person
- Communication skills
Quick apply
11d
Credit Control Officer
Reliance Social Housing CIC —Birmingham
- From £27,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Business
- Free parking
- Bereavement leave
Quick apply
4d
Recruitment Administrator
Crown SDS (Service Delivery Solutions) —Tamworth
- £28,500 a year
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
- Health & wellbeing programme
- Sick pay
Quick apply
15h
Case Administrator-HMP Dovegate
Serco Plc —Uttoxeter
- £26,510 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
- Employee assistance programme
- Employee discount
Junior Product Support Engineer
FAUN ZOELLER —Redditch
- £25,500 - £32,000 a year
- Full-time
- Schematics
- CAD
- Customer service
- Free parking
Quick apply
Operations Executive - Escorted Tours
Riviera Travel —Burton-On-Trent
- £27,500 - £29,200 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
7d

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Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

business support jobs in weeford, sts

Sales Support & Customer Care Specialist-12 Month FTC

Business Support Administrator

Customer Service Advisor

Logistics and Event Coordinator

Insurance Account Handler

Health & Safety Administrator

Graduate Trainee Scheme

Customer Service Assistant(Volume)

Telephone Account Manager PS

Warehouse Operative (Team Building and Corporate Events)

Accounts Assistant

Home Care Worker- must have full rights to work in the UK without sponsorship

Family Support Worker

[6990] Control Room Operator

Domiciliary Home Care Worker - must have full rights to work in the UK without sponsorship

Credit Control Officer

Recruitment Administrator

Case Administrator-HMP Dovegate

Junior Product Support Engineer

Operations Executive - Escorted Tours

I want to receive the latest job alerts for business support in weeford, sts

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