Automotive service advisor Work, Jobs in West Bromwich, Wmd (with Salaries)

Service Advisor / Receptionist
MAX Automotive Group Ltd —Oldbury
- £12.75 - £13.50 an hour
- Full-time
- Customer service
- Computer literacy
- Front desk
Quick apply
1d
Parts/Customer Service Advisor
Big Moto —Dudley
- £26,000 - £30,000 a year
- Full-time
- Organisational skills
- Computer skills
- In-person
- Free parking
Quick apply
4d
Front of House Service Advisor (Automotive)
James Price's Garage —Walsall
- £16,640 - £27,040 a year
- Part-time
- Customer service
- Front desk
- In-person
- Employee discount
Quick apply
2d
Car Parts Advisor
1st choice breakers ltd —Wolverhampton
- £24,420.00 - £38,450.23 a year
- Full-time
- Customer service
- Mechanical knowledge
- Free parking
- Employee discount
Quick apply
Service Advisor
Lithia —Wolverhampton
- Customer service
- Annual leave
- Employee discount
Quick apply
2d
Senior Service Advisor
Lithia —Stourbridge
- Training & development
- Annual leave
- Employee discount
Quick apply
Workshop Controller
Walsall Wood Tyre & Service —Walsall
- £30,000 - £35,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Automotive Service Advisor
Arden Bridge Services —Redditch
- £20,250 a year
- Full-time
- Organisational skills
- Front desk
- Communication skills
- Annual leave
Quick apply
Workshop Controller
Paul Rigby Group —Birmingham
- £34,000 - £42,000 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Employee discount
Quick apply
Trainee Service Advisor
Paul Rigby Group —Stratford-upon-Avon
- £28,089.10 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Quick apply
12d
Service Advisor
Johnsons Cars —Solihull
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Quick apply
8d
Parts Sales Advisor
HGV Direct Ltd —Coventry
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
5d
Senior Service Advisor
Lookers —Worcester
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Parts Advisor
Alliance Automotive Group LV —Stafford
- Customer service
- Communication skills
- Employee discount
Quick apply
Porsche Parts Advisor
Sytner —Solihull
- Weekend availability
- Communication skills
- Employee discount
1d
Service Advisor- Part Time
Lookers —Worcester
- £11,048 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Senior Service Advisor — £42.5k. No Weekends. A Workshop You'll Never Have to Apologise For.
Fitch Autos Limited —Walsall
- £42,500 a year
- Full-time
- Customer service
- Front desk
- In-person
- Free parking
- Store discount
Quick apply
3d
Audi Service Advisor
Listers —Coventry
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Health & wellbeing programme
- Employee discount
Trainee Parts Advisor
Listers —Solihull
- £28,000 - £30,000 a year
- Full-time
- No experience needed
- Organisational skills
- Front desk
- Health & wellbeing programme
- Employee discount
4d
Parts Advisor - Volkswagen
Johnsons Cars —Wolverhampton
- £26,700 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
8d

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Service Advisor / Receptionist

MAX Automotive Group Ltd
Oldbury

Quick apply

Job details

Full-time
£12.75 - £13.50 an hour
1 day ago

Benefits

Company events
On-site parking

Qualifications

Vehicle service booking
Customer service call handling
Inbound customer enquiry call handling
Customer service
Computer literacy
Complaint handling
Motor vehicle service advising experience
Appointment booking and call handling
Automotive service
Front desk
Computer skills
Customer interaction
Communication skills
Mechanical knowledge

Full job description

Experienced Automotive Service Advisor / Receptionist

MAX Automotive Group Ltd – Oldbury, West Midlands
Job Type: Full-time, Permanent - Monday - Friday 8:00 - 17:00
Location: Unit 20 & 22, Springfield Industrial Estate, Manchester Street, Oldbury, B69 4HH

About MAX Automotive Group Ltd

Due to continued growth, MAX Automotive Group Ltd is looking for an experienced Automotive Service Advisor / Receptionist to join our team in Oldbury.

MAX Automotive Group Ltd is a growing multi-division automotive business providing maintenance, repair and engineering services across cars, vans, EV & hybrid vehicles, HGVs, trailers, plant and powered access equipment.

We are looking for someone who already understands how a busy automotive service reception operates and can confidently manage customers, bookings and workshop administration from day one.

IMPORTANT – PLEASE READ BEFORE APPLYING

This is not an entry-level position.

Applicants must have a proven track record working as a Service Advisor, Automotive Receptionist, Workshop Administrator or in a comparable customer-facing automotive role.

You must be able to demonstrate relevant experience at interview.

The Role

You will be one of the key links between our customers, technicians and workshop management team.

Your responsibilities will include:

Answering incoming calls and dealing with customer enquiries
Welcoming customers to the business
Booking vehicles into the workshop
Managing the workshop diary and customer appointments
Creating and maintaining accurate job cards
Understanding customers' vehicle concerns and recording them correctly
Preparing estimates and quotations
Contacting customers for repair authorisation
Keeping customers informed throughout the repair process
Liaising with technicians regarding diagnosis, repairs and additional work
Professionally advising customers of additional maintenance identified during inspections
Managing vehicle collection and handover
Processing invoices and taking payments
Dealing with fleet, account and third-party customers
Managing emails and online enquiries
Ordering/checking parts where required
Maintaining accurate digital customer and vehicle records
Handling customer concerns professionally
Supporting the Workshop Controller and management team
Helping ensure jobs progress through the workshop efficiently

Essential Experience

To be considered, you must have previous automotive experience and a proven track record within a busy service or workshop environment.

You should already be confident with:

Automotive terminology and common vehicle repairs
Service reception procedures
Workshop bookings and diary management
Job cards and workshop management systems
Producing estimates
Customer authorisation
Invoicing
Customer updates
Liaising with technicians
Managing multiple jobs simultaneously
Dealing with difficult conversations and customer complaints
Identifying and professionally presenting additional work
Working to deadlines in a fast-moving environment

Experience within an independent garage, main dealership, commercial vehicle workshop, fleet maintenance business or similar automotive operation would be particularly relevant.

What We're Looking For

Beyond experience, we're looking for the right personality.

You will need to be:

✅ Extremely organised
✅ Confident and professional
✅ Excellent with customers
✅ Strong on the telephone
✅ Computer literate
✅ Commercially aware
✅ Calm under pressure
✅ Able to prioritise your workload
✅ Comfortable working in a busy workshop environment
✅ A strong communicator
✅ Reliable and punctual
✅ A genuine team player
✅ Proactive rather than waiting to be told what needs doing

We're looking for someone who takes ownership.

If a customer is waiting for an update, you'll find the answer.

If a job needs authorisation, you'll chase it.

If something isn't progressing, you'll want to know why.

Why Join MAX Automotive Group Ltd?

We're an ambitious, growing business with an expanding team and multiple specialist automotive divisions.

This isn't simply a reception desk position. You'll be joining an operation where there is genuine opportunity to take responsibility and progress as the company continues to develop.

We offer:

Full-time permanent employment
Competitive salary dependent on experience
Established and growing automotive business
Supportive management team
Varied and fast-paced working environment
Training and development
Opportunities for progression
Exposure to multiple areas of the automotive and fleet industry

MAX Automotive Group Ltd is also ISO 9001 Certified, HEVRA Approved and SERMI Approved, alongside further industry memberships and accreditations.

Pay: £12.75-£13.50 per hour

Benefits:

Company events
On-site parking

Work Location: In person

Quick apply

Refine Your Search

automotive service advisor jobs in west bromwich, wmd

Service Advisor / Receptionist

Parts/Customer Service Advisor

Front of House Service Advisor (Automotive)

Car Parts Advisor

Service Advisor

Senior Service Advisor

Workshop Controller