client services Work, Jobs in west thurrock, ken (with Salaries)

Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Client Services Coordinator
M S Webb & Company Limited —Chatham
- £28,000 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
Quick apply
Warehouse Administrator
CCT WORLDWIDE —Gravesend
- £28,000 - £35,000 a year
- Full-time
- Microsoft Word
- Data entry
- Organisational skills
Quick apply
Beauty Display Merchandiser L1
eXPD8 —Greenhithe
- £12.85 an hour
- Part-time
- Merchandising
- Communication skills
- Referral programme
3d
Luxury Sales Professional- Lakeside
Chisholm Hunter Ltd —Grays
- From £12.71 an hour
- Full-time
- Sales
- Merchandising
- Retail sales
- Employee discount
Quick apply
Helpdesk Support Officer
Civic Recruitment Limited —Redbridge
- Administrative experience
- IT
Quick apply
1d
Client Experience Host
The Watches of Switzerland Group —Lakeside Shopping Centre
- Hospitality
- Sales
- Organisational skills
- Employee assistance programme
Luxury Sales Professional - Bluewater
Chisholm Hunter Ltd —Greenhithe
- £12.71 an hour
- Full-time
- Sales
- Merchandising
- Retail sales
- Employee discount
Quick apply
Sales Consultant
The Watches of Switzerland Group —Lakeside Shopping Centre
- Communication skills
- Employee assistance programme
Visa Documentation Agent
TLScontact UK —London
- £26,436 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
2d
Project Support - Dartford
Semperian Group —Dartford
- Up to £41,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Hospital
- Annual leave
Cargo Inspector
SGS —West Thurrock
- £35,300 - £39,900 a year
- Weekend availability
- Communication skills
- Annual leave
Quick apply
Customer Service Advisor
THE WIGGETT GROUP —Brentwood
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
4d
Cleaning Operative - Technical Cleaning - Full Time
Formula Facilities Services Limited —Grays
- £13.10 an hour
- Full-time
- Cleaning
- Power tools
- Construction
- Free parking
- Referral programme
Quick apply
Travel Consultant
Trailfinders —Chelmsford
- £44,000 - £49,000 a year
- Sales
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Administrator - HMP
Turning Point —Thamesmead
- £28,405 - £29,885 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
1d
Training Coordinator
Shreeji Training Ltd —Rainham
- £13 an hour
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Computer skills
- Work from home
- Sick pay
Quick apply
3d
Administrative Assistant
London College of Professional Studies —Canary Wharf
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Delivery Driver - Van, Fuel, Insurance provided
Triple O Logistics Limited —Grays
- £137.70 - £165.24 a day
- Temporary
- Sales
- Customer service
- Driving
- Referral programme
Quick apply
10d

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Client Resident Liaison Officer - Social Housing

Sureserve -
Dartford

Quick apply

Job details

£28,000 - £32,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
Construction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

client services jobs in west thurrock, ken

Client Resident Liaison Officer - Social Housing

Client Services Coordinator

Warehouse Administrator

Beauty Display Merchandiser L1

Luxury Sales Professional- Lakeside

Helpdesk Support Officer

Client Experience Host

Luxury Sales Professional - Bluewater

Sales Consultant

Visa Documentation Agent

Project Support - Dartford

Cargo Inspector

Customer Service Advisor

Cleaning Operative - Technical Cleaning - Full Time

Travel Consultant

Customer Support Coordinator – Available NOW!

Administrator - HMP

Training Coordinator

Administrative Assistant

Delivery Driver - Van, Fuel, Insurance provided

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