Closing manager Work, Jobs in Wigan, Gtm (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
23h
Intervention Manager
Golborne High School —Warrington
- £22,505 - £24,783 a year
- Part-time
- Classroom experience
- In-person
- Communication skills
Quick apply
3d
Account Delivery Manager - National
Procure Plus —Stretford
- From £55,000 a year
- Overtime
- Hybrid work
- Project management
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
Bid Manager
Perch Group —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Financial services
- Health & wellbeing programme
- Sick pay
Quick apply
12d
Programme Manager
St. Helens Council —St Helens
- £50,269 - £53,460 a year
- Leadership
1d
Engagement Manager
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- Communication skills
- Annual leave
12d
Commercial Manager
Clarion Housing Group —Manchester
- £64,043 - £80,054 a year
- Full-time
- Hybrid work
- Travel
- Contracts
12d
Learning & Development Manager
Booths —Preston
- Full-time
- Leadership
5d
VALOUR Single Point of Contact Officer (SPOC)
Armed Forces Community HQ CIC —Wigan
- Up to £28,000 a year
- Part-time
- Hybrid work
- Military
- Microsoft Office
- Administrative experience
Quick apply
11d
Postgraduate Careers Manager
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- Leadership
- School
- Annual leave
4d
Staff Manager
Go North West —Wigan
- £45,496 a year
- Full-time
- Employee assistance programme
Emergency Responder (Kirkham)
St John Ambulance —Preston
1d
Operations and Duty Manager
Turbary House Leisure Park —Preston
- £14 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
2d
Community Engagement and Reuse Officer - Maternity Cover
Merseyside Recycling and Waste Authority —Liverpool
- £44,075 - £45,091 a year
- Hybrid work
- Administrative experience
- Supervising experience
- Project management
- Annual leave
- Employee assistance programme
Quick apply
13d
Project Co-ordinator
Procure Plus —Stretford
- £30,000 - £33,700 a year
- Overtime
- Hybrid work
- Management
- Project management
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
Duty Manager (Leisure & Aquatics)
Pyramid Leisure Ltd —St Helens
- £13.00 - £13.50 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Gym membership
Quick apply
6d
Development Manager / Surveyor
Sewell Group —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
9d
Leisure and Golf General Manager
The Beeches Golf —Ollerton
- £40,000 - £50,000 a year
- Full-time
- Management
- Social media management
- Travel
Quick apply
4d
Partnerships Manager
HL Wholesale Ltd —Manchester
- £50,000 - £60,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Free parking
- Employee discount
Quick apply
1d
Youth Leader
St John Ambulance —Manchester
1d

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
23 hours ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

closing manager jobs in wigan, gtm

Head of Customer Experience

Intervention Manager

Account Delivery Manager - National

Bid Manager

Programme Manager

Engagement Manager

Commercial Manager

Learning & Development Manager

VALOUR Single Point of Contact Officer (SPOC)

Postgraduate Careers Manager

Staff Manager

Emergency Responder (Kirkham)

Operations and Duty Manager

Community Engagement and Reuse Officer - Maternity Cover

Project Co-ordinator

Duty Manager (Leisure & Aquatics)

Development Manager / Surveyor

Leisure and Golf General Manager

Partnerships Manager

Youth Leader

I want to receive the latest job alerts for closing manager in wigan, gtm

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