Benefits advisor Work, Jobs in Wokingham (with Salaries)

Member Advisor
Lifetime Legal Ltd —Wokingham
- £28,500 - £33,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply
3d
Sales and Service Advisor
Mowers and More —Wokingham
- £24,784.00 - £28,478.24 a year
- Full-time
- Sales
- Customer service
- Computer skills
- Free parking
Quick apply
11d
Handover Advisor
Big Motoring World —Camberley
- Up to £29,251 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
Welfare Assessment Advisor
Wokingham Borough Council —Wokingham
- £28,598 - £31,023 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
11d
Customer Service Advisor
Halfords —Wokingham
- £29,080.48 - £32,080.48 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
1d
Patient Service Advisor
Ringmead Medical Practice —Bracknell
- From £12.71 an hour
- Part-time
- Customer service
- English
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
SHE Advisor
BAE Systems —Frimley
- Up to £40,000 a year
- Annual leave
- Employee assistance programme
3d
Customer Advisor
Boots —Wallingford
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Credit Controller (12 month FTC)
BCA —Camberley
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
HR Generalist
MSL Global —Alton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
4d
Showroom Host / Service Advisor
Chery Camberley —Camberley
- £33,750 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Treatment Co-Ordinator
Surrey Orthodontics (Godalming) Ltd —Godalming
- Sales
- Business development
- In-person
Quick apply
Call Centre Triage Advisor
National Centre for Domestic Violence —Guildford
- £24,800 a year
- Full-time
- Hybrid work
- Management
- Typing
- In-person
- Free parking
Quick apply
Customer Support Advisor
Twofold Limited —Reading
- Up to £25,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
Quick apply
11d
Customer Service Advisor - Fixed Term Contract
BD —Winnersh
- £25,000 - £38,125 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
In-house Talent Advisor
QinetiQ —Farnborough
- Full-time
- In-person
- Tax experience
- Employee discount
SHEQ Advisor
Grundon —Benson
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Treatment Coordinator
Maidenhead - Portman Dental & Implant Clinic —Maidenhead
- From £13.92 an hour
- Full-time
- Sales
- Patient care
- Communication skills
- Employee assistance programme
Quick apply
Sales Progressor
LRG —Camberley
- Up to £35,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply

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benefits advisor jobs near wokingham

Member Advisor

Lifetime Legal Ltd -
Wokingham

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,500 a year
3 days ago

Benefits

Free parking
Company pension
Private medical insurance
Employee discount
On-site parking

Qualifications

CRM software
Customer service
English
Microsoft Office
Data entry
Organisational skills
Phone etiquette
Communication skills
Negotiation

Full job description

Membership Retention Advisor

£27,000 Basic Salary + Performance Bonus | Wokingham | Full Time | Office Based

No recruitment agencies please.

Help our members stay protected.

At Lifetime Legal, we're passionate about making legal support accessible, affordable and easy to understand.

Our members trust us to support them through some of life's biggest milestones, and our Membership Retention Advisors play a vital role in helping them continue to benefit from the protection and peace of mind our membership provides.

This is more than a customer service role. We're looking for confident communicators who enjoy influencing conversations, handling objections and helping customers recognise the value of staying with Lifetime Legal. If you're resilient, target-driven and passionate about delivering outstanding customer outcomes, we'd love to hear from you.

Why join Lifetime Legal?

We're proud to invest in our people, with over 70% of our management team promoted internally. When you join us, you'll become part of a supportive, ambitious business where your development is just as important as our customers.

Our culture is built around five core values:

Customer Focus – delivering exceptional service and putting our members first.
Integrity – acting honestly, ethically and transparently in everything we do.
Growth – supporting the development of our people and our business.
Innovation – embracing new ideas and continually improving.
Passion – making a genuine difference for our customers and each other.

About the Role

As a Membership Retention Advisor, you'll speak to existing members throughout their journey with Lifetime Legal, helping them renew or continue their membership and ensuring they receive an exceptional experience every time they contact us.

Whether you're answering membership queries, processing renewals or speaking with customers considering cancellation, you'll listen carefully, understand their needs and confidently demonstrate the value of remaining a Lifetime Legal member.

You'll balance outstanding customer service with achieving retention targets, using your communication and influencing skills to retain memberships in an ethical, customer-first way.

Key Responsibilities

Handle inbound membership enquiries professionally and efficiently.
Contact members regarding renewals and membership extensions.
Manage cancellation requests, understanding customer concerns and identifying opportunities to retain memberships.
Clearly explain the benefits and value of Lifetime Legal membership.
Collect payments to activate or renew memberships.
Deliver exceptional customer service on every interaction.
Maintain accurate customer records using internal systems.
Achieve individual retention, quality and productivity targets.
Work collaboratively with colleagues to deliver the best possible customer outcomes.

What We're Looking For

You'll thrive in this role if you enjoy speaking to people, are naturally resilient and take pride in achieving great results whilst doing the right thing for the customer.

You'll ideally have:

Previous experience in a telephone-based customer service, retention, renewals or sales role.
Excellent communication and active listening skills.
Confidence building rapport and influencing conversations over the telephone.
Strong objection handling and negotiation skills.
A customer-first approach with the confidence to ask for commitment and close conversations positively.
Good organisational skills and attention to detail.
Experience using CRM systems and Microsoft Office.
A positive attitude, willingness to learn and openness to coaching and feedback.
The ability to work independently whilst contributing to a supportive team.

Experience in any of the following would be advantageous:

Membership Retention
Customer Retention
Renewals
Insurance
Financial Services
Utilities
Telecommunications
Subscription Services

What You'll Receive

We'll provide structured training, regular coaching and ongoing development to help you succeed and progress your career.

Our benefits include:

Competitive salary with performance bonus
28 Days holiday
Your birthday off every year
Private healthcare for you and your children
Company pension
Free onsite parking and EV charging
Monthly food van, competitions and incentives
Access to discounts at over 600 retailers
Free legal advice, a complimentary Will and Lifetime Legal membership benefits

Working Hours

Monday to Friday 9:00am – 6:00pm (40 hours per week)

Please note this role is office-based during your first six months whilst you complete your probation and training.

Before You Apply

This is a target-driven membership retention role.

Success isn't just about delivering excellent customer service—it's about confidently guiding conversations, understanding our members' needs, demonstrating the value of our membership and asking for the commitment to stay with Lifetime Legal.

We're looking for people who are comfortable working towards retention and renewal targets, enjoy handling objections and have the confidence to close conversations positively. You'll use your communication and influencing skills to retain members in an ethical, customer-first way, ensuring every recommendation is in the customer's best interests.

If you're motivated by achieving results, resilient when faced with challenging conversations and take pride in balancing exceptional customer outcomes with strong business performance, we'd love to hear from you.

If you're looking for a role focused solely on customer service with no sales or retention targets, this position is unlikely to be the right fit.

Pay: £28,500.00-£33,500.00 per year

Application question(s):

Are you within a 45 minute commute to Wokingham?

Experience:

call centre: 1 year (preferred)
membership retention: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

benefits advisor jobs in wokingham

Member Advisor

Sales and Service Advisor

Handover Advisor

Welfare Assessment Advisor

Customer Service Advisor

Patient Service Advisor

SHE Advisor

Customer Advisor

Credit Controller (12 month FTC)

HR Generalist

Showroom Host / Service Advisor

Treatment Co-Ordinator

Call Centre Triage Advisor

Customer Support Advisor

Customer Service Advisor - Fixed Term Contract

In-house Talent Advisor

SHEQ Advisor

Treatment Coordinator

Sales Progressor

Assistant Customer Service Manager

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