Customer experience coordinator Work, Jobs in Wolverhampton, Wmd (with Salaries)

Service Coordinator & Operations Administrator
Granada Cranes Limited —Dudley
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
Service Coordinator
Bailey & Bowes Recruitment —Solihull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Sales & Logistics Co-ordinator
Landowner Liquid Fertilisers Ltd —Much Wenlock
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
12d
Customer Service Coordinator - Pallet-Track Network
Clive Cowern Transport Services Ltd —Bridgnorth
- £28,500 a year
- Full-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Sick pay
Quick apply
Training Coordinator
EMR Group —Wednesbury
- Full-time
- Administrative experience
- Driving
- Organisational skills
- Annual leave
Quick apply
14d
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Client Liaison & Customer Experience Coordinator (Part-Time)
Prime Oak / Whitlock & Lowe —Wolverhampton
- £13.00 - £13.50 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
9d
Project Control Coordinator
nGeneration —Tipton
- £25,704 - £26,704 a year
- Full-time
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Lead Coordinator
EMR Group —Birmingham
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Customer Service & Finance Coordinator
Hayley Group —Oldbury
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Account Coordinator - B2B/Retail
Slick Stitch Embroidery Company Ltd —Wolverhampton
- £26,000 a year
- Full-time
- Customer service
- Analysis skills
- In-person
Quick apply
Vehicle Admin and Sales Coordinator
25seven Campers Ltd —Bromsgrove
- £24,784.50 - £28,000.00 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Depot Coordinator
EMR Group —Wednesbury
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
ESG Coordinator
SYR Limited —Stourbridge
- £30,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Profit sharing
Quick apply
7d
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
Quick apply
11d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Workflow Operations Coordinator
Hayley 24/7 —Dudley
- Full-time
- Maintenance
- Project management
- IT
- Annual leave
Quick apply
16h
Receptionist / Administrator / Care Coordinator
Zantahealthcare Ltd —Birmingham
- £24,420.00 - £42,918.75 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Annual leave
Quick apply
19h

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customer experience coordinator jobs near wolverhampton, wmd

Service Coordinator & Operations Administrator

Granada Cranes Limited
Dudley

Quick apply

Job details

Full-time
£26,000 - £30,000 a year
3 days ago

Benefits

Free parking
Annual leave
Company pension
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
Logistics
Communication skills
Mechanical knowledge

Full job description

Service Coordinator & Operations Administrator

Salary: £26,000 – £30,000 per annum (Depending on Experience)

Location: Dudley

Position Type: Full-Time, Permanent (Monday – Friday)

About Us

We are a leading material handling and lifting equipment specialist, providing high-quality maintenance, emergency breakdowns, and statutory compliance inspections for industrial overhead cranes, hoists, and gantry systems. As our service department expands, we are seeking a highly organized, details-driven individual to take ownership of our day-to-day office operations, diary coordination, and compliance documentation.

The Role

This is a vital, fast-paced hybrid role designed for an administrative champion who can seamlessly balance fast-moving daily engineering logistics with meticulous documentation management. You will act as the primary operational hub connecting our engineering field teams, customer site contacts, and internal management.

Key Responsibilities

1. Service Coordination & Engineering Logistics

Diary Management: Coordinate the daily rotas and reactive breakdown call-outs for a team of field-based Overhead Crane Service Engineers.

Resource Optimization: Monitor job completion times, travel distances, and field engineer utilization rates to maximize efficiency.

Customer Interface: Act as the first point of contact for customer service requests, providing prompt scheduling updates and handling breakdown communications professionally.

2. Documentation & Compliance Administration

Timesheet & Hours Auditing: Review and cross-reference engineer timesheets and digital tracking systems to ensure accurate hours are captured for payroll and client billing.

Delivery & Parts Control: Process incoming parts delivery notes, matching them against open jobs and engineering requirements for crane repairs, rope changes, or modifications.

Statutory Compliance Filing: Ensure all field service reports, site delivery notes, and regulatory safety documents (LOLER / PUWER / OSHA equivalents) are accurately logged into our system and distributed to clients.

System Management: Maintain and update our service asset management database, tracking crane serial numbers, service histories, and defect notifications.

3. Fleet & Facility Support

Vehicle Fleet Tracking: Monitor and coordinate service van requirements, including scheduling routine maintenance, MOTs, breakdown repairs, and equipment calibrations.

Candidate Requirements

Proven Experience: Background working as a Service Coordinator, Logistics Administrator, Fleet Controller, or Senior Office Administrator within an engineering, manufacturing, construction, or automotive setting.

Exceptional Organization: The ability to prioritize shifting workloads, switch between reactive emergency planning and precise data entry, and maintain a sharp eye for detail.

Strong Communication: A confident telephone manner capable of handling industrial client enquiries and directing field teams.

Tech-Savvy: Proficient in standard office software packages (Microsoft Excel, Outlook, Word) and highly adaptable to field service management software or ERP systems.

Industrial Awareness (Desirable): Previous experience handling mechanical/electrical terminology, crane operations, or statutory lifting regulations is an advantage, but not essential.

What We Offer

Competitive salary of £26,000 to £30,000 based on experience.

Company pension scheme.

Generous annual leave allowance plus bank holidays.

Comprehensive industry-specific training and professional development opportunities.

Supportive, team-focused working environment.

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in wolverhampton, wmd

Service Coordinator & Operations Administrator

Service Coordinator

Field Service Coordinator

Sales & Logistics Co-ordinator

Customer Service Coordinator - Pallet-Track Network

Training Coordinator

Bookings Coordinator

Client Liaison & Customer Experience Coordinator (Part-Time)

Project Control Coordinator

Lead Coordinator

Customer Service & Finance Coordinator

Account Coordinator - B2B/Retail

Vehicle Admin and Sales Coordinator

Depot Coordinator

ESG Coordinator

Complaints Coordinator

Customer Assurance Coordinator

Helpdesk Coordinator - FTC 12 months

Workflow Operations Coordinator

Receptionist / Administrator / Care Coordinator

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