Guest experience manager Work, Jobs in Woolstone, Gls (with Salaries)

Guest Experience Manager
The Lygon Arms —Broadway
- £35,000 a year
- Weekend availability
- Bar
- Hotel
- Training & development
- Employee discount
- Referral programme
Quick apply
1d
Assistant Public Relations Manager
Holland Cooper —Charlton Kings
- £38,000 a year
- Full-time
- In-person
- Store discount
- Employee assistance programme
Quick apply
Events Manager
Ian Coley Shooting School —Cheltenham
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Assistant Manager
Butcombe Group —Beckford
- £30,000 - £34,000 a year
- Full-time
- Inventory control
- Restaurant management
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Service Assistant
The Cheltenham Trust —Cheltenham
- £26,510 a year
- Weekend availability
- Microsoft Word
- Bar
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Events Coordinator
The Lygon Arms —Broadway
- £31,930 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Employee discount
- Referral programme
Quick apply
1d
Food and Beverage Manager
Cowley Manor —Cheltenham
- From £43,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Free parking
- Store discount
Quick apply
12d
General Manager
Billesley Manor Hotel & Spa —Alcester
- £75,000 - £80,000 a year
- Hotel
- Quality control
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
Campsite Warden
Cotswold Farm Park —Cheltenham
- £13 an hour
- Temporary
- Customer service
- Maintenance
- In-person
- Free parking
- Store discount
Quick apply
6d
Manager
Benugo —Cheltenham
- £35,000 - £40,000 a year
- Full-time
- Team management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Freelance Event Manager @ Hyde House
Dearborn Studio —Cheltenham
- Up to £20 an hour
- Weekend availability
- Organisational skills
- In-person
- Communication skills
Quick apply
1d
Pub Manager
Porters bar —Cirencester
- £30,000 - £40,000 a year
- Full-time
- Bar
- Supervising experience
- Organisational skills
Quick apply
13h
Operations Manager
Wyndale —Worcester
- £32,500 - £37,500 a year
- Full-time
- Hybrid work
- Hotel
- Team management
- Travel
- Sick pay
Quick apply
5d
Operations Manager
Cheltenham Chase Hotel & Spa —Brockworth
- Full-time
- Bar
- Hotel
- Free parking
- Employee assistance programme
Quick apply
6d
Wedding and Events Manager
Merriscourt Buildings —Chipping Norton
- £28,000 - £32,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
Front of House Manager
FAUN —Malvern
- From £34,000 a year
- Full-time
- Sales
- Restaurant management
- Bakery
- Employee discount
Quick apply
5d
Hotel - Duty Manager
Premier Inn —Tewkesbury
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
General Manager
Popeyes UK —Cheltenham
- £38,000 - £44,000 a year
- Full-time
- Sales
- Restaurant management
- Recruiting
- Employee discount
- Referral programme
Quick apply
8d
Venue Bookings Manager
Worcestershire County Cricket Club —Worcester
- £30,000 a year
- Weekend availability
- Writing skills
- Hotel
- Supervising experience
- Free parking
- Annual leave
Quick apply
Hotel & Restaurant Dual Operations Manager
The Prince of Wales Hotel —Berkeley
- £30,000 - £50,000 a year
- Full-time
- Restaurant management
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply

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Guest Experience Manager

The Lygon Arms -
Broadway

Quick apply

Job details

Full-time
£35,000 a year
1 day ago

Benefits

Employee discount
Referral programme

Qualifications

Hotel and accommodations experience
Internal department liaison
Complaint handling
Customer loyalty building
Multidisciplinary collaboration
Training & development
Leadership
Communication skills
Hospitality management

Full job description

Job Ref: ILH6661

Branch: The Lygon Arms

Location: The Lygon Arms, Broadway

Salary/Benefits: £35,000 per annum plus service charge £4.5k

Contract type: Permanent

Hours: Full Time

Shift pattern: Weekdays and weekends, as per rota

Hours per week: 40

Posted date: 11/08/2026

Closing date: 11/09/2026

The Lygon Arms is a historic hotel in the heart of Broadway, offering 86 bedrooms, beautiful gardens and a warm, welcoming atmosphere for guests and team members alike.

What we offer our Guest Experience Manager

£35,000 salary per annum
Annual service charge circa £4.5k (non-contractual)
Starting beginning of October
Meals included on duty
Employee recognition awards
Cashback healthcare cover after probation
Continued career development with recognised training providers
25% discount on all food and beverage
Discount on spa treatment and products
Refer a friend incentive
Team social events, seasonal gifts and much more…

About the Role

As Guest Experience Manager, you will be responsible for ensuring every guest receives exceptional service throughout their stay. Working closely with all hotel departments, you will oversee the guest journey from booking to post-stay follow-up, creating personalised and memorable experiences that encourage loyalty and repeat visits.

This is a hands-on management role involving guest engagement, feedback management, team leadership and operational support. You will work alongside Reception, Housekeeping, Spa, Food Beverage and Maintenance teams to maintain the highest standards of luxury hospitality and deliver outstanding guest experiences every day.

Key Responsibilities

Lead and oversee the guest journey from reservation through to post-stay follow-up.
Manage pre-arrival communications and coordinate guest requirements, preferences and special requests.
Create bespoke experiences for VIP guests, returning visitors, special occasions, media visits and key travel partners.
Lead the hotel's guest feedback and reputation management programme, monitoring satisfaction scores, online reviews and feedback channels.
Take ownership of service recovery, ensuring guest concerns are resolved professionally, empathetically and efficiently.
Develop and implement guest experience initiatives, amenities and touchpoints that enhance satisfaction and loyalty.
Attend operational meetings and communicate guest priorities effectively across departments.
Provide operational support, including Reception and Duty Management responsibilities when required.
Recruit, train, coach and develop the Guest Services team, fostering a high-performing service culture.
Ensure compliance with company policies, GDPR requirements, Health Safety regulations and brand standards.
Monitor luxury hospitality trends and competitor activity, making recommendations to strengthen The Lygon Arms' guest offering and market position.

About You

Has previous management experience within a luxury hotel, resort or high-end hospitality environment.
Demonstrates a genuine passion for delivering exceptional guest experiences.
Is highly organised, proactive and solution-focused.
Has outstanding communication and relationship-building skills.
Is confident handling guest feedback and resolving concerns professionally.
Is commercially aware and able to identify opportunities to enhance revenue and guest loyalty.
Can work collaboratively across multiple departments in a fast-paced environment.

If you are passionate about luxury hospitality and creating unforgettable guest experiences, we would love to hear from you.

Apply today and become part of The Lygon Arms team.

Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.

Quick apply

Refine Your Search

guest experience manager jobs in woolstone, gls

Guest Experience Manager

Assistant Public Relations Manager

Events Manager

Assistant Manager

Customer Service Assistant

Events Coordinator

Food and Beverage Manager

General Manager

Campsite Warden

Manager

Freelance Event Manager @ Hyde House

Pub Manager

Operations Manager

Operations Manager

Wedding and Events Manager

Front of House Manager

Hotel - Duty Manager

General Manager

Venue Bookings Manager

Hotel & Restaurant Dual Operations Manager

I want to receive the latest job alerts for guest experience manager in woolstone, gls

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