Customer experience verifications Work, Jobs in Worcester, Wor (with Salaries)

Customer Services Executive
Robert Welch Designs —Evesham
- Overtime
- Hybrid work
- Microsoft Outlook
- Computer literacy
- In-person
- Free parking
- Work from home
Quick apply
10d
Assistant Concierge - Bank Staff
Spring Housing Association —Birmingham
- £13.00 - £13.44 an hour
- Weekend availability
- Experience working with children
- Front desk
- Cleaning
- Annual leave
Quick apply
2d
DATA CAPTURE & USER SUPPORT OFFICER
ASTUTE APP —Birmingham
- £5 - £10 an hour
- Business development
- Recruiting
- Restaurant
Quick apply
Operations Specialist I-III (UK)
Airspace —Birmingham
- £36,000 - £65,000 a year
- Remote
Quick apply
9d
Store Manager - Convenience Kempsey, Worcester
Morrisons —Worcester
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
7d
Validation Technician
Minerva Defence —Worcester
- Full-time
- In-person
Quick apply
Service & Technical Support Engineer
Pulsar Measurement —Malvern
- £40,000 a year
- CRM software
- Travel
- In-person
- Employee discount
- Sick pay
Quick apply
Quality Assurance Auditor (Red Shift) Permanent £31,500
Kanes Foods —Evesham
- £31,500 a year
- Quality control
- Communication skills
13d
Business Development Representative
SugarAI —Solihull
- Full-time
- Hybrid work
- CRM software
- Business development
- AI
- Employee discount
Quick apply
10d
Apprentice Calibration Engineer (Level 4)
MAControls Ltd —Cheltenham
- From £18,000 a year
- Full-time
- Computer literacy
- Engineering
- Continuous improvement
- Free parking
Quick apply
Veterinary Administrator
IVC —Cheltenham
- Up to £25,603.50 a year
- Full-time
- Bar
- IT
- Restaurant
- Annual leave
- Employee discount
13d
Dental Receptionist
Brandhall Dental —Oldbury
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
10d
Front of House Supervisor
CROWN & ANCHOR —Hereford
- Weekend availability
- Hospitality
- Bar
- Restaurant management
- Free parking
Quick apply
Repair Technician - Aftermarket
GE Aerospace —Cheltenham
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Simulation Consultant
ITI Group —Henley in Arden
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Bookkeeper/Administration
V&C Ventilation Ltd —Hempstead
- Up to £28,000 a year
- Part-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
3d
Application Delivery Lead
TVS Supply Chain Solutions —Birmingham
- Hybrid work
- Travel
- Leadership
- SDLC
- Employee assistance programme
- Employee discount
19h
Matchday Bar Person
Birmingham Moseley Rugby Ltd —Birmingham
- From £12.71 an hour
- Full-time
- Serving
- Hospitality
- Bar
Quick apply
9d
Quality Inspector
Trelleborg Sealing Solutions (TSS) —Tewkesbury
- £14.25 - £15.68 an hour
- Full-time
- Quality control
- Employee assistance programme
Test Center Manager (Stratford Upon Avon)
Pearson —Stratford-upon-Avon
- Management
- Computer literacy
- Travel
1d

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Customer Services Executive

Robert Welch Designs
Evesham

Quick apply

Job details

Permanent | Full-time
10 days ago

Benefits

Free parking
Company pension
Work from home
Employee discount
Life insurance
On-site parking

Qualifications

Live chat
Sales support
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Client engagement
Computer literacy
Stakeholder liaison
NetSuite
Internal department liaison
Complaint handling
E-commerce
Customer loyalty building
Relationship management
Customer interaction
Communication skills

Full job description

Customer Services Executive

Robert Welch Designs is known for exceptional design, quality, and functionality. The family-run company is an international brand with an extensive range of award-winning kitchen knives and utensils, cutlery and other tableware.

Based: Evesham, Vale Business Park.

Hours: 37.5 hours per week – will include weekend working, either a Saturday or a Sunday.

Hybrid working pattern: our current in-office day is a Wednesday.

Additional office attendance will be required for training purposes, as needed.

Outline:

You will primarily champion the needs of our customers within Robert Welch. You will have excellent communication skills (written and verbal) and the ability to build strong customer relationships instantly via all channels of communication.

You will be required to maintain the delivery of a world-class customer service to our customers, ensuring speed and quality in every interaction.

You will strive to maintain good relationships with existing clients, gaining repeat business wherever possible. We want our team members to be empowered to go above and beyond, exceeding customer expectations. From time to time, and as directed by your line manager, you will be required to support other customer service representatives within the business.

General Telephone Reception

· Call answering, handling telephone orders, and call forwarding

Daily Key Activities

Handling high volumes of end user enquiries via all channels of communication
Provide product aftercare, purchasing advice, and sales support
Resolving queries & questions for all of your allocated inboxes in both Re:Amaze and Outlook with speed and accuracy, using clear and accurate communication skills within the allotted SLA
Resolving courier issues, liaising with our courier provider GFS on behalf of customers
Respond daily to all FeeFo & Trustpilot reviews
Action Shopify Fallback emails
Action Shopify Fraud Alert emails
Action Amazon enquires within the SLA
Action Retail Mail Order & Website Refunds
Action Age Verification throughout the day
Cover live chat
Order entry, checking stock status, and taking telephone payments
Monitor ‘on hold’ status orders in NetSuite
Monitor & action RMA returns in NetSuite
Monitor Age Checked pending customers in NetSuite

Customer complaint resolution

Timely resolution of complaints & customer issues
Escalation of service product fault issues as needed

Monitoring & resolving e commerce and website issues

Improving customer journey and conversions by feeding key improvement to the e-Commerce Team

Liaising with other internal departments

Liaising with the Stock Control Team
Resolving stock issues and queries on behalf of customers
Resolving customer product issues
Escalating potential quality issues with the Manager of Quality Control
Liaising with e-Commerce Team Raise any potential issue that may impact the customer experience with the relevant department
Regular communication with Accounts & the wider Warehouse Team

You may be required to undertake additional duties across the business from time to time. There may also be occasions where you are asked to work from an alternative location, as required by business needs.

Knowledge, Skills & Experience

Candidates should have experience in a similar role
Passionate and enthusiastic about delivering world class customer service
Computer skills and knowledge, ability to grasp new processes quickly
Strong communication and influencing skills
Proactive approach to servicing customers, ability to build relationships via all channels of communication
Capable to work well under pressure
Proven experience of complaint resolution
Highly organised and accurate with a logical mindset with an excellent attention to detail

Additional Requirements

During peak times you will be asked to work additional hours to help support the additional workload. You may be required to attend occasional product training sessions. Paid overtime or, time in lieu will be given for any overtime worked during busy periods.

To Apply:

Please send your up-to-date CV and covering letter detailing your current salary to us

Benefits:

Company pension
Employee discount
Free parking
Life insurance
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer experience verifications jobs in worcester, wor

Customer Services Executive

Assistant Concierge - Bank Staff

DATA CAPTURE & USER SUPPORT OFFICER

Operations Specialist I-III (UK)

Store Manager - Convenience Kempsey, Worcester

Validation Technician

Service & Technical Support Engineer

Quality Assurance Auditor (Red Shift) Permanent £31,500

Business Development Representative

Apprentice Calibration Engineer (Level 4)

Veterinary Administrator

Dental Receptionist

Front of House Supervisor

Repair Technician - Aftermarket

Simulation Consultant

Bookkeeper/Administration

Application Delivery Lead

Matchday Bar Person

Quality Inspector

Test Center Manager (Stratford Upon Avon)

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