Client experience manager Work, Jobs in Yaxley, Cam (with Salaries)

Programme Manager
Progressive Property —Peterborough
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- IT
- In-person
Quick apply
12d
Insurance Consultant/Insurance Broker
Arcadian Group Limited —Peterborough
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Referral programme
Quick apply
Account Manager and Onboarding Specialist
BCA —Corby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Amazon Client Account Manager (Amazon Experience Essential)
Unified Retail Services Ltd —Huntingdon
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
- Free parking
- Flexible schedule
Quick apply
5d
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Business Development & Client Manager
Layrd Design —Cambridge
- £45,000 - £60,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
- Free parking
- Annual leave
Quick apply
Senior Operations Manager
CUBIS Systems —Stamford
- Full-time
- Management
- Engineering
- ERP systems
- Referral programme
Quick apply
11d
Office Manager/Administrator
Jaydee-Brook Ltd —Peterborough
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
4d
Lettings Property Administrator
MJS Construction (March) LTD —Peterborough
- Up to £32,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Sick pay
Quick apply
11d
Contracts Manager
Jaydee-Brook Ltd —Peterborough
- Up to £65,000 a year
- Full-time
- Supervising experience
- Project management
- Travel
Quick apply
12d
Business Development Manager
Cascade Cash Management Ltd —Thurlby
- £50,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
Quick apply
10d
Audit Associate
Saffery —Peterborough
- Full-time
- Hybrid work
- Travel
- IT
- Communication skills
- Profit sharing
- Annual leave
Finance Business Partner - Water & Maritime
Royal HaskoningDHV —Peterborough
- Part-time
- Microsoft Excel
- English
- Master's degree
9d
Client Relationship Manager
TC-Group —Peterborough
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
HR Coordinator (Maternity)
Cubis Systems —Peterborough
- ERP systems
- Microsoft Office
- Bachelor's degree
- Referral programme
Quick apply
Fleet Manager/Coordinator - Multi Franchise
Stoneacre —Peterborough
- Full-time
- Customer service
- IT
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Fire and Security Engineer
Britannia Fire & Security —Peterborough
- £32,000 - £45,000 a year
- Overtime
- Customer service
- Electrical experience
- IT
- Paid training
- Life insurance
Quick apply
13d
Assistant Finance Manager
GXO Logistics —Peterborough
- Up to £36,000 a year
- Full-time
- Analysis skills
- Annual leave
- Employee assistance programme
Customer Account Manager
PremCom UK Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
- Free parking
Quick apply
2d
Asset Experience Lead
NAA-Jones Lang LaSalle Resources —Orton Longueville
- Full-time
- Team management
- In-person
- Leadership
Quick apply

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client experience manager jobs near yaxley, cam

Programme Manager

Progressive Property
Peterborough

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
12 days ago

Benefits

Casual dress
Company pension
Company events

Qualifications

Salesforce
Customer relationship management
IT
Account management
Communication skills
Time management

Full job description

Role Overview: The Programme Manager is responsible for the health, growth and retention of assigned mastermind and masterclass programmes. This role owns the customer success lifecycle from onboarding through renewal, driving net programme growth through proactive relationship management, structured renewal conversations and systematic upsell capture.

Location: Office Based

Global brand vision

To help as many people on the planet get better financial knowledge (Make, Manage & Multiply Money).

To become the world's leading authority on money by 2030

Brand values: Progressive, innovative, personal (& Disruptive).

If you don't risk anything, you risk everything

Key Result Areas

Own the health and perceived value of assigned mastermind and masterclass programmes, ensuring client satisfaction and programme quality.
Drive net programme growth through proactive renewal conversations, upsell capture and churn reduction.
Deliver structured customer success across the full lifecycle, not just event days.
Demonstrate commercial drive by identifying upsell opportunities and working across departments to maximise programme value.
Develop professional relationships with clients that result in stable, long-term retention and referrals.

Strategic

Partner with trainers and internal experts to ensure programme content remains current, valuable and aligned with client expectations.
Ongoing management and growth of existing continuation programmes, masterminds and masterclasses.
Conduct structured 90-day pre-expiry renewal conversations to capture renewals systematically.
Deliver mid-programme check-ins to identify issues before they become cancellations or refund requests.
Identify clients ready for the next tier and facilitate structured upsell capture in coordination with Sales.
Monitor programme quality and work with trainers to address any drift in content or delivery standards.

Operational

Maintain accurate records of client interactions, renewal status and programme health in Salesforce.
Produce KPIs with supporting analysis and report on programme performance, highlighting areas for ongoing growth and improvement.
Liaise with internal departments including Sales, Account Management and CDT to ensure alignment on client status and opportunities.
Manage client communications across email and WhatsApp, ensuring timely responses and consistent service standards.
Attend weekly capacity and VIP meetings to flag renewal-critical or high-risk attendees to the wider team.
Proactively troubleshoot and resolve issues affecting client satisfaction before they escalate.
Develop professional relationships in all aspects of the position that result in stable, consistent and courteous communication with clients and colleagues.

Experience – traits & character

Experience in customer success, account management or client relationship management.
Proven ability to retain and grow client relationships over time.
Ability to problem solve and work independently in a fast-paced environment with competing priorities.
Excellent organisational, planning and time management skills.
Proven ability to take direction and work collaboratively with teams and colleagues.
Ability to influence and coordinate the efforts of other team members in support of achieving programme goals.
Demonstrated ability to identify commercial opportunities within existing client relationships.
High level of verbal and written communication skills.
High level of IT competence is preferred however training will be provided.
This role operates primarily during business hours. Occasional attendance at key programme events may be required.

Our Company

Culture values: Brave, Ownership, Agile, Team Work, Open Mindedness, Resourceful, Passionate & Continual Development

Culture statement:

Progressive is an autonomous, dynamic culture, where we are empowered to own our decisions and act according to the values.
We take responsibility for mistakes, own them, and see failure not as failure but as valuable lessons.
We are a united team who support each other, and are resourceful and creative.
We have an open office and energetic atmosphere, holding each other accountable to results.
We share what we know and train up others so they can progress their career.
We are open, respectful and give feedback privately.
We are agile, flexible, and we act and communicate quickly, striving for excellence and celebrating our successes.
We attract people who value their career highly, love a challenge, are resilient, value longevity, brush off rejection, are adaptable, solution focused & productive under pressure.

Pay: £28,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension

Work Location: In person

Quick apply

Refine Your Search

client experience manager jobs in yaxley, cam

Programme Manager

Insurance Consultant/Insurance Broker

Account Manager and Onboarding Specialist

Amazon Client Account Manager (Amazon Experience Essential)

Customer Experience Manager

Business Development & Client Manager

Senior Operations Manager

Office Manager/Administrator

Lettings Property Administrator

Contracts Manager

Business Development Manager

Audit Associate

Finance Business Partner - Water & Maritime

Client Relationship Manager

HR Coordinator (Maternity)

Fleet Manager/Coordinator - Multi Franchise

Fire and Security Engineer

Assistant Finance Manager

Customer Account Manager

Asset Experience Lead

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