Guest service manager Work, Jobs in York, Eng (with Salaries)

Guest Service Manager
Holiday Inn Express - York East —York
- £28,500 a year
- Full-time
- Hotel
- Free parking
- Employee assistance programme
10d
Duty Manager
Everyman Media —York
- Up to £14.27 an hour
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Duty Manager
Circuit York —York
- From £13.10 an hour
- Part-time
- Hospitality
- Bar
- Customer service
Quick apply
1d
Shift Manager
Five Guys UK —York
- £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Assistant Manager
Five Guys UK —York
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Operations Manager
Valor Hospitality —Harrogate
- £53,000 a year
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Store Manager
POLICE LIFESTYLE —York
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
3d
Conference and Events Coordinator (Maternity Cover)
The Milner —York
- Full-time
- Customer service
- Hotel
- Communication skills
- Referral programme
Quick apply
6d
OPERATIONS MANAGER
Grantley Hall —Grantley
- Hotel
- Human resources
- Organisational skills
- Store discount
- Annual leave
Quick apply
DEPUTY EVENT OPERATIONS MANAGER
Grantley Hall —Grantley
- Sales
- Hotel
- Organisational skills
- Store discount
- Annual leave
Quick apply
Pub Manager
Samuel Smith Old Brewery (Tadcaster) —York
- £28,725 a year
- Full-time
- Hospitality
- Customer service
- In-person
Quick apply
7d
Bartender
Roxy Leisure —York
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Employee assistance programme
- Employee discount
Quick apply
Assistant Night Manager
Malmaison —York
- Night shift
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Bar Manager
The Judge's Lodging —York
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Guest Service Assistant
Holiday Inn York —York
- £12.71 an hour
- Weekend availability
- Hospitality
- Bar
- Microsoft Office
- Employee discount
Quick apply
Assistant Hotel Manager
Guy Fawkes Inn —York
- £31,000 - £36,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee discount
Quick apply
3d
Front Office Manager
Radisson Hotel Group —York
- £29,959.93 a year
- Full-time
- Customer service
- Hotel
- Driving
- Employee discount
Quick apply
Reception Team Leader
NOVOTEL —York
- Part-time
- English
- Hotel
- Restaurant
Quick apply
Guest Service Manager
Holiday Inn Leeds Garforth —Leeds
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
10d
Front Office Manager
Rudding Park Harrogate —Harrogate
- From £37,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services

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Guest Service Manager

Holiday Inn Express - York East -
York

Apply Now

Job details

Full-time
£28,500 a year
10 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Car scheme

Full job description

Description

Picture this: the front desk is buzzing, guests are arriving from near and far, and you’re at the heart of it all, leading your team with confidence and care. You ensure every guest feels welcomed, every challenge is met with calm efficiency, and every team member is supported to deliver their best. No two days are the same—fresh faces, new challenges, and moments to shine. In this role, you’re not just managing a team; you’re shaping experiences that guests will remember long after they leave.

What You Will Do In This Splendid Role:

Our team are the heart and soul of all we do. Here’s what you’ll be up to:

Lead and inspire your team to deliver exceptional guest service, offering coaching and guidance where needed.
Welcome every guest with warmth, ensuring their experience is smooth, personal, and memorable.
Oversee front office operations, keeping everything running efficiently and resolving any challenges that arise.
Work closely with other departments to create those little moments that make a stay unforgettable.
Drive continuous improvement, spotting opportunities to enhance service, support your team, and uphold our standards.

What Makes You Splendid:

We live by our values – and we’d love you to bring them to life every day:

Nimble - You adapt quickly, stepping in wherever needed to keep the front office running seamlessly.
Open - You foster a welcoming, inclusive environment, encouraging open communication across your team.
Brilliant - You set high standards, inspire exceptional service, and spot opportunities to improve every day.
Honest - You act with integrity, take ownership of decisions, and build trust with guests and colleagues alike.

Bring your energy, optimism, and passion for people, and we’ll support you every step of the way to excel.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
Life Assurance - peace of mind for you and your loved ones.
Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
Pension - auto enrolment into the company pension scheme.
Learning & Development - opportunities available to progress your skills and career.

About Holiday Inn Express - York East

Located on the outskirts of York, Holiday Inn Express York is a welcoming hotel ideal for business or leisure. Comfortable beds, an Express Start™ Breakfast, complimentary WiFi and free parking are all included, offering value for money and a great base whether you’re heading into the city on the nearby Park and Ride or exploring further afield.

Apply Now

Refine Your Search

guest service manager jobs in york, eng

Guest Service Manager

Duty Manager

Duty Manager

Shift Manager

Assistant Manager

Operations Manager

Store Manager

Conference and Events Coordinator (Maternity Cover)

OPERATIONS MANAGER

DEPUTY EVENT OPERATIONS MANAGER

Pub Manager

Bartender

Assistant Night Manager

Bar Manager

Guest Service Assistant

Assistant Hotel Manager

Front Office Manager

Reception Team Leader

Guest Service Manager

Front Office Manager

I want to receive the latest job alerts for guest service manager in york, eng

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Description

What You Will Do In This Splendid Role:

What Makes You Splendid:

Our Splendid Benefits:

About Holiday Inn Express - York East

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