Head of customer service Work, Jobs in York (with Salaries)

Train Service Controller
Northern Trains —York
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
2d
Deputy Manager - York Outlet
Whittard of Chelsea —York
- Leadership
- Store discount
- Employee discount
Quick apply
10d
Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
6d
HR Assistant - York (must live local)
Portakabin —York
- £25,500 - £27,500 a year
- Call to connect
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
- Annual leave
- Work from home
Quick apply
10d
Property Operations Assistant (Full Time)
Allsop Letting and Management —Leeds
- £30,000 - £34,000 a year
- Full-time
- In-person
- Office experience
Quick apply
Service Team Resource Planner
Brass Monkey Health —Wetherby
- £30,000 - £32,500 a year
- Full-time
- CRM software
- Administrative experience
- Electrical experience
Quick apply
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Kitchen Manager
Everyman Media —York
- Full-time
- Kitchen experience
- Employee assistance programme
- Employee discount
Quick apply
Customer Change Manager
Leeds Building Society —Leeds
- Up to £54,500 a year
- Hybrid work
- Project management
- IT
- Financial services
- Flexible schedule
4d
Electric Smart Meter Engineer
MPAAS —York
- £32,500 a year
- Full-time
- Maintenance
- Electrical experience
- Travel
- Store discount
- Health & wellbeing programme
Quick apply
10d
Relief Supervisor
Admiral Slots —York
- £12.75 - £13.25 an hour
- Part-time
Quick apply
Depot Assistant
Kelling Group Limited. —Leeds
- £28,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply
Group Accountant
Batchelors Motor Group —York
- £50,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Accounting
- Mentoring
- Employee discount
- Referral programme
Quick apply
3d
Deputy Manager Maternity Cover - York Parliament St.
Whittard of Chelsea —York
- Leadership
- Store discount
- Employee discount
Quick apply
Head Chef
Plonkers Wine Bar & Bistro —York
- £14.50 - £17.50 an hour
- Full-time
- Serving
- Hospitality
- Culinary experience
Quick apply
3d
Customer Service Advisor (Hybrid)
SWARCO Group —Featherstone
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Head of Finance Service Improvement
Leeds City Council —Leeds
- £41,700 - £77,020 a year
- Weekend availability
- Hybrid work
- Management
- Leadership
5d
Senior Procurement Manager
LNER —York
- £57,615 a year
- Full-time
- Oracle
- Contracts
- IT
- Employee discount
2d
Caretaker - Student Accommodation
Student Roost —York
- £13.45 an hour
- Maintenance
- Electrical experience
- Communication skills
Quick apply
SPAR Huntington - Store Supervisor
James Hall & Co Ltd —York
- Part-time
- Employee discount
- Life insurance
Quick apply
4d

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Train Service Controller

Northern Trains -
York

Apply Now

Job details

£61,364 a year
2 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Network infrastructure
IT
Communication skills

Full job description

Job Title: Train Service Controller

Business Function: Controller & Resource Planning

Salary: £61,364 (90% during training period)

Role Type: On Site

Location: York

Hours: 42

Interview Date: 30/07/2026

Every minute of every day, our Control team are the heartbeat of Northern. They’re the people making sure our trains run safely, smoothly, and on time, even when the unexpected happens.

As a Train Service Controller, you’ll be right at the centre of that operation. You’ll oversee the real-time running of our trains, working across both electric and diesel fleets, and helping to keep services moving safely and efficiently across the North. When plans change or disruption hits, you’ll be the one making smart, informed decisions to keep customers on the move and ensure units are available for maintenance when needed.

It’s a role where calm heads, sharp thinking and teamwork matter most because every call you make helps thousands of people get where they need to be.

What you’ll be doing

Managing Northern’s train service in real time, making decisions to maintain safety, performance and service quality.
Allocating and adjusting fleet resources to make sure trains are in the right place at the right time.
Liaising closely with other Northern Controllers, Network Rail and other train operators to minimise disruption.
Using our control systems to record and track train movements, maintenance needs and any service changes.
Supporting the Duty Control Manager and Control Team Leader to activate contingency plans when needed.
Logging events, sharing updates, and supporting colleagues across Control.
Mentoring others and contributing to team projects when required.

About you

You’ll bring a mix of technical know-how and cool-headed decision-making. You’ll likely have experience working in a rail operations, control or performance environment and you’ll know how to apply that knowledge when it counts.

Here’s what will help you succeed:

A solid understanding of railway operations, including passenger train movements and incident management.
Confidence with both electric and diesel multiple unit operations.
Strong geographical knowledge of the Northern network and surrounding infrastructure.
The ability to make quick, logical decisions under pressure, always keeping safety and customers front of mind.
Excellent communication and influencing skills, working well with colleagues across Northern, Network Rail and other operators.
Good IT skills and attention to detail when updating systems and logs.

A good level of education is important, but your ability to stay calm, think clearly and lead through disruption will really set you apart.

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up your contributions by 1.5 times.
Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
Training and Career Development: Tailored training and opportunities to gain recognised qualifications, plus clear career pathways across the business.
Recognition: Our Northern Lights and Northern Sparks Awards celebrate brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

head of customer service jobs in york

Train Service Controller

Deputy Manager - York Outlet

Customer Service & Planning Manager

HR Assistant - York (must live local)

Property Operations Assistant (Full Time)

Service Team Resource Planner

Area Care Manager

Kitchen Manager

Customer Change Manager

Electric Smart Meter Engineer

Relief Supervisor

Depot Assistant

Group Accountant

Deputy Manager Maternity Cover - York Parliament St.

Head Chef

Customer Service Advisor (Hybrid)

Head of Finance Service Improvement

Senior Procurement Manager

Caretaker - Student Accommodation

SPAR Huntington - Store Supervisor

I want to receive the latest job alerts for head of customer service in york

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