Service leader Work, Jobs (with Salaries)

Assistance Team Leader
International Medical Group —Remote
- £31,500 - £35,000 a year
- Full-time
- Remote
- Management
- Continuous improvement
- Leadership
SHSCT Team Leader Home Treatment Crisis Response Service
Health and Social Care Trust —Craigavon
- £47,810 - £54,710 a year
10d
Facilities Operations Manager
Diaverum —Remote
- £40,000 a year
- Full-time
- Remote
- Communication skills
Quick apply
3d
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
6d
Community Mental Health Team Team leader
Health and Social Care Trust —Craigavon
- £47,810 - £54,710 a year
10d
Curriculum Team Leader - Inclusive Services
Askham Bryan College —York
- £40,210 - £43,919 a year
- Full-time
- Free parking
- Annual leave
Team Manager
Via Community Ltd —Hillingdon
- £40,807 - £41,586 a year
- Full-time
- Leadership
- Communication skills
Assessment Manager
Training Qualifications UK —Remote
- £45,000 a year
- Full-time
- Remote
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Team Leader
Wills Marquees Limited —Kinross
- £32,000 - £45,000 a year
- Full-time
- Hybrid work
- Driving
- Organisational skills
- In-person
- Free parking
- Relocation assistance
Quick apply
17h
Commercial Leak Detection Manager / Team Leader / Senior Leak Detection
SOS leak detection —Remote
- From £50,000 a year
- Overtime
- Plumbing
- Mentoring
- In-person
Quick apply
Area Manager
Lidl —Durham
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
6d
General Manager *New Centre Opening*
Hollywoodbowlgroup —Livingston
- Up to £45,000 a year
- Weekend availability
- Hospitality
- Employee discount
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
BHSCT_Band 7_Team Leader (Residential Childcare Service)
Health and Social Care Trust —Belfast
- £47,810 - £54,710 a year
10d
TR Processor
Scout Clinical —Remote
- £27,000 - £30,000 a year
- Temporary
- Remote
- Hospitality
- Spanish
- Microsoft Excel
Quick apply
Crew Leader - Moxy Chester
Hotel Co 51 —Chester
- £32,385 a year
- Full-time
- English
- Hotel
- Hotel experience
- Employee discount
Quick apply
Leadership & Management Trainer
Active Care Group —Remote
- £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
1d
Customer Service Team Leader
William Hill —Alloa
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
6d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d

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Assistance Team Leader

International Medical Group -
Remote

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Job details

Full-time
£31,500 - £35,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Management
Continuous improvement
Leadership
Communication skills

Full job description

Assistance Team Leader

Working Model: Remote
Salary: £31,500 – £35,000 + 5% performance bonus

About the Role

We’re looking for an experienced and motivated Assistance Team Leader to support the delivery of high‑quality, 24/7 assistance services. This role is key to ensuring exceptional customer outcomes, strong team performance, and full compliance with company procedures and service standards.

Leading by example, you’ll balance hands‑on case management with day‑to‑day leadership responsibilities, coaching and supporting a team of Assistance Case Managers while working closely with the wider management team to continuously improve service delivery.

Key Responsibilities

Service Delivery & Performance

Take overall responsibility for service delivery within the 24/7 Assistance team.
Monitor call performance, productivity, inbox management, and service levels, escalating issues where required.
Ensure client SLAs, KPIs, and contractual objectives are consistently met.
Promote efficiency and high‑quality performance across all aspects of service delivery.
Identify service risks and champion improvements that enhance quality and efficiency.

Leadership & People Development

Provide coaching, guidance, and direction to Assistance Case Managers and Administrators.
Support training, development, and performance management to required standards.
Act as the first escalation point for team queries and case‑related issues.
Communicate team objectives, targets, and performance outcomes clearly.
Foster a collaborative, high‑performing team culture aligned with company values.

Operational Oversight

Ensure schemes are correctly set up across relevant systems.
Maintain accurate, complete, and compliant system notes and documentation.
Review, prioritise, and assign system tasks to ensure timely completion.
Assist with case escalations and authorisations as required.
Run and analyse operational reports covering case set‑up, open cases, and productivity.
Support Finance with month‑end queries and data validation, ensuring feedback is shared with the team.

Collaboration & Governance

Work closely with the management team to resolve service delivery issues, training needs, complaints (actual or potential), and process improvements.
Promote strong teamwork, communication, and consistent standards across the business.
Operate in a professional manner at all times, ensuring compliance with internal and regulatory expectations.

About You

You’re a confident, customer‑focused leader who thrives in a fast‑paced assistance or insurance environment and enjoys balancing operational delivery with people leadership.

Essential Skills & Behaviours

Strong sense of accountability and commitment.
Excellent customer focus and service mindset.
Effective people management and communication skills.
Sound business acumen with the ability to manage priorities and performance.
Comfortable supporting change and continuous improvement initiatives.
Strong teamwork and collaboration skills.

Preferred Experience

Minimum of 2 years’ experience in a similar industry, at Team Leader or Case Manager level.
Systems knowledge and confidence using multiple operational platforms.
Understanding of FCA/FOS regulations and insurance principles.
Experience in claims practice or assistance environments.
General business administration experience.

Why Join Us?

Competitive salary + 5% performance bonus
Fully remote working
Structured training and ongoing support to help you succeed
Opportunity to gain experience within international private medical insurance
A collaborative, professional, and supportive working environment
Benefits Package
Bupa dental cover to support your oral health
Health Shield cash plan (including optical and everyday healthcare)
Comprehensive travel insurance for added peace of mind
Royal London pension scheme to support your future
Death in service benefit for financial protection
Paid volunteer days to give back to causes that matter to you
Birthday day off + Christmas Eve off
22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern)

If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you.

Apply today and take the next step in your career.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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Assistance Team Leader

About the Role

Key Responsibilities

Service Delivery & Performance

Leadership & People Development

Operational Oversight

Collaboration & Governance

About You

Essential Skills & Behaviours

Preferred Experience

Why Join Us?

Benefits Package