Client manager Work, Jobs in Rubery, Wor (with Salaries)

Client Relationship Manager
Auriga Services —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Leadership
11d
Pet Care Assistant
Tails On Trails - Pet Services —Kidderminster
- Temporary
- Heavy lifting
- Customer service
Quick apply
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Account Manager
Sherbet Donkey Media —Bromsgrove
- £40,000 a year
- Full-time
- Presentation skills
- In-person
- Communication skills
Quick apply
10d
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
Event Manager
Spirit Hospitality —Worcester
- £35,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
5d
Client Relationship Manager
QA Limited —Birmingham
- CRM software
- Customer service
- Business development
- Annual leave
- Employee assistance programme
5d
Records Workflow Manager
SMUF Mail & Records Services Ltd —Birmingham
- £42,000 - £58,000 a year
- Full-time
- Writing skills
- Administrative experience
- Supervising experience
Quick apply
11d
Service Manager
Facility Solutions (Midlands) —Solihull
- £36,000 - £41,000 a year
- Full-time
- Customer service
- Organisational skills
- Contracts
- Annual leave
Quick apply
10d
Secretary / Executive Assistant - CEO Office
Altras International Limited —Birmingham
- £32,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Bereavement leave
Quick apply
10d
Office Manager
Recra Consulting —Bromsgrove
- £30,000 - £38,000 a year
- Full-time
- Databases
Quick apply
3d
Business Development Manager – Property Auctions
TCPA East Midlands ltd —Birmingham
- £28,000 - £150,000 a year
- Full-time
- Salesforce
- Business development
- Contracts
Quick apply
12d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Full-time
- In-person
- Communication skills
Quick apply
Project Assistant
Reference Technology Ltd —Tamworth
- Up to £25,878 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Pensions Administration Manager
Hymans Robertson LLP —Birmingham
- £50,000 - £63,000 a year
- Full-time
- Hybrid work
- Business development
- Team management
- Training & development
Quick apply
7d
Customer Sales Manager
Care UK —Birmingham
- £40,000 a year
- Weekend availability
- Customer service
- Business development
8d
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- First Aid Certification
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
12d
Bid Manager
Kane Group Building Services Ltd —Birmingham
- Full-time
- Management
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Media and Content Intern
Diaspora Insurance —Birmingham
- £21,000 - £25,000 a year
- Full-time
- Hybrid work
- Free parking
Quick apply
12d

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Client Relationship Manager

Auriga Services -
Birmingham

Apply Now

Job details

Full-time | Fixed term contract
£40,000 a year
11 days ago

Qualifications

Contract management
Resource allocation planning
Operations management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Data analysis skills
Internal department liaison
Performance management
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Relationship management
Management reporting
Multidisciplinary collaboration
Leadership
Team motivation leadership
Communication skills

Full job description

Job Salary: £40,000
Team: Client Partnerships
Contract Term: Permanent
Location: Hybrid working (office base is in Birmingham City Centre) expectation to be in the office at least one day a week. And to attend face to face meetings, events and conferences as required across the UK.
Hours: 37.5 hours per week, Monday to Friday

Role Purpose: To manage, grow and expand strategic partnerships, ensuring retention and optimisation. This role is key in delivering Auriga’s mission to empower people in financially vulnerable circumstances by developing impactful and financially sustainable partnerships.

The Client Relationship Manager is accountable for ensuring high-quality service delivery while effectively leading and managing individual and team performance to meet contractual and organisational objectives.

Responsibilities:

Partnership retention and management:

Lead and manage key client partnerships across multiple sectors, acting as the primary point of contact.
Build strong, trusted relationships with clients, ensuring high levels of satisfaction and engagement.
Retain and grow existing partnerships through excellent service, innovation and continuous improvement.

Contract management:

Ensure contractual obligations, SLAs and KPIs are consistently achieved or exceeded.
Monitor contract performance, identify risks and implement solutions to address areas of concern.
Work closely across teams to ensure contracts remain commercially viable and operationally effective.

Reporting and performance analysis:

Produce and oversee regular client reporting, demonstrating performance against agreed KPIs, financial targets and social impact measures.
Analyse operational data to identify trends, risks and opportunities for improvement.
Use insight to support service improvements, innovation and informed decision making.

Stakeholder management and collaboration:

Develop effective working relationships with clients and internal stakeholders to achieve shared objectives.
Collaborate across departments to ensure consistent, high-quality service delivery.

Management:

You will line manage a team of direct reports, including setting clear objectives aligned to organizational strategy.
Plan and allocate resources effectively to ensure contractual requirements are met. Forecast staffing requirements and optimise team capacity to support service demand.
Promote a positive, collaborative and engaging work environment that motivates team members to perform at their best

Performance monitoring:

Drive your teams individual and team performance against agreed objectives, KPIs and quality standards. Drive continuous improvement through regular coaching, feedback and performance management.
Implement performance improvement plans where required to achieve expected standards.
Monitor workloads and productivity to ensure efficient, cost-effective service delivery.

Process Improvement and innovation:

Identify improvements to process to ensure we are effective and efficient in our operations, to reduce time spent, and to improve the customer journey of our applicants.

Qualifications/Skills/Experience (Essential or Desirable):

Proven experience in managing a successful and diverse portfolio of strategic partnerships, including stakeholder management, contract negotiation and reporting.
Demonstrable experience of retaining and expanding partnerships to meet financial and non-financial targets through innovative propositions and service development.
Proven experience in cross-organisational collaboration and working with internal and external stakeholders to meet shared objectives.
Strong commercial acumen with the ability to drive both revenue growth and impact driven outcomes.
Excellent analytical and problem-solving skills, with proven experience applying data and insight to inform decision making.
Experience of managing contract performance and achieving excellent performance against SLA’s and KPI’s, be able to identify and react to any areas of concern and address.
Ability to demonstrate your leadership skills, and ability to motivate and manage the performance of your team, encourage them to achieve their full potential.
Excellent communication skills both verbal and written and be able to use your communication skills to create healthy relationships with your team and others.
Knowledge of, or willingness to develop, a deep expertise in the primary sectors we are operating in (retail banking, water, energy, public sector).
An existing network in regulated sectors is highly desirable, but not essential.
Charity/trust fund/debt sector experience is highly desirable but not essential.

Applicants must already have the right to work in the United Kingdom, as we are unable to provide visa sponsorship for this role.

For successful applicants, the planned interview dates are:
weeks commencing 17th August and 24th August 2026

Apply Now

Refine Your Search

client manager jobs in rubery, wor

Client Relationship Manager

Pet Care Assistant

Airport Station Manager

Account Manager

Senior Operations Coordinator

Event Manager

Client Relationship Manager

Records Workflow Manager

Service Manager

Secretary / Executive Assistant - CEO Office

Office Manager

Business Development Manager – Property Auctions

Account Manager

Project Assistant

Pensions Administration Manager

Customer Sales Manager

Event Operations Manager

Service Desk Manager

Bid Manager

Media and Content Intern

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