Technical support team Work, Jobs in Benwell, Twr (with Salaries)

VoIP & Data Cabling Telecoms Enginer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Registration Officer (RO) - Durham *Updated: Closing date extended*
HM Land Registry —Durham
- £26,811 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
Production Operator
Dellner Glass Solutions —Consett
- From £12.71 an hour
- Full-time
- Forklift
- Quality control
- In-person
- Employee discount
- Gym membership
Quick apply
IT Support Specialist
Time for Recruitment —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Overtime
- Free parking
- Referral programme
Quick apply
1d
Legionella Risk Assessor
SMS Environmental —Newcastle upon Tyne
- Up to £34,000 a year
- Overtime
- Bachelor's degree
- Travel
- Communication skills
- Employee discount
- Referral programme
Quick apply
Help Desk Technical Support
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- English
- Communication skills
10d
Support Contract Engineer (Document Control)
Express Engineering —Gateshead
- From £28,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
Sales & Logistics Administrator
Devine Chemicals Ltd —Consett
- £30,000 - £38,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
Quick apply
Junior Project Coordinator
Matthews International Corporation —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Enquiry Coordinator
Reeves Independent —Newcastle upon Tyne
- £26,500 a year
- Full-time
- Data entry
- In-person
- Phone etiquette
- Sick pay
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Post-Fusion Operator
Krystal Technology —Wallsend
- £28,657 a year
- Day shift
- Forklift
- Continuous improvement
- Quality control
Quick apply
Commercial Administrator
Dacon Fabrications Ltd —Gateshead
- £26,000 - £30,000 a year
- Full-time
- Schematics
- Customer service
- Computer literacy
Quick apply
Scan Assistant
Numi Scan Newcastle —Newcastle upon Tyne
- £12.71 an hour
- Weekend availability
- Customer service
- Computer literacy
- English
Quick apply
Technical Assistant
Biscuit International UK —Gateshead
- Quality control
- Organisational skills
- SharePoint
Lab Technician
3D Bio-Tissues Ltd —Newcastle upon Tyne
- Up to £23,000 a year
- Weekend availability
- Computer literacy
- Laboratory experience
- Continuous improvement
- Sick pay
Quick apply
4d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Gateshead
- Full-time
- English
- Bachelor's degree
- Continuous improvement
Technical Support Manager
Midea UK —North Shields
- £45,000 a year
- Full-time
- In-person
- Communication skills
- Life insurance
Quick apply
Oliver Wyman - Team Assistant - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software

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VoIP & Data Cabling Telecoms Enginer

LM Global Telecoms Ltd
Gateshead

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Annual leave
Company pension

Qualifications

Technical troubleshooting
Network installation
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Ticket management
CSCS
Network cabling installation
Network infrastructure
Safe working at height
VoIP
Equipment installation and commissioning
Network support
Data cabling installation
Telecommunication
Customer support
Customer interaction
Fault diagnosis and repair
Project leadership
Communication skills
Help desk

Full job description

Overview

We're looking for an experienced VoIP and Data Cabling Engineer to join our technical team, you'll be based in Team Valley Gateshead in a role that spans both site work and remote support. Day to day you'll either be out on a customer sites installing and configuring telephony and connectivity, or you'll spend time in the office on the service desk handling support, working tickets through to resolution, and, leading customer projects from handover to sign-off.

The right person is as comfortable diagnosing a call-quality issue over the phone as they are terminating cabling on site. You'll need solid technical knowledge, a genuinely helpful manner and can do attitude with customers, and the ability to manage your own workload and keep your records accurate as you go.

Regular travel is required, including occasional overnight stays which can be anywhere in the UK

Key Responsibilities

VoIP & Network Engineering

Install, configure, and maintain VoIP telephone systems and hosted telephony platforms
Diagnose and resolve VoIP, network, and connectivity faults.
Complete customer installations, moves, adds, and changes (MACs).
Configure routers, and network infrastructure equipment.
Support internet connectivity services including leased lines, broadband, and failover solutions.
Perform system upgrades, migrations, and hardware replacements.
Produce accurate installation and fault resolution documentation.

Structured Cabling

Install and terminate Cat5e, Cat6, Cat6a, Fibre optic would be good but not essential
Carry out testing and certification of structured cabling installations.
Deliver projects ranging from single cable runs through to large-scale cabling deployments.
Ensure all cabling work is completed to industry standards and customer specifications.

Site Work & Customer Support

Attend customer sites to diagnose and resolve technical issues.
Provide exceptional customer service and technical advice at all times
Liaise with customers, suppliers, and internal teams to ensure successful project delivery within an acceptable time frame.
Work safely and professionally in commercial, industrial, and the occasional construction environment.
Participate in out-of-hours work where required.
Provide first and second line remote support, helping customers resolve issues by phone as well as on site.
Act as project lead on some customer installations, seeing the work through from sales handover to completion.

Essential Requirements

Strong understanding of VoIP technologies, SIP trunking, and hosted telephony platforms.
Experience installing and troubleshooting network switches and general equipment.
Proven structured cabling experience, including installation, termination, and testing.
Experience working with switches, routers, firewalls, and wireless networking equipment.
Experience providing remote or helpdesk-based support and working tickets to SLA.
Ability to work at height using ladders, access equipment, or elevated work platforms
Full Clean UK driving licence.
Willingness to travel throughout the UK and stay away from home when required.
Strong fault-finding and problem-solving skills.
Excellent communication and customer-facing skills.
Willingness to undergo DBS and background checks
Ability to work independently and as part of a growing team.

Desirable Qualifications & Experience

Manufacturer certifications, (Gamma, Cisco, Draytek, Ubiquiti, Yealink, Microsoft Teams Voice, etc.).
ECS/CSCS Card.
IPAF Certification.
PASMA Certification.
Fibre optic installation and testing experience.
Cisco Broadsoft
Wildix
3CX

What We Offer

Competitive salary based on experience.
33 days' annual leave (including bank holidays).
Ongoing training and certification opportunities.
Opportunity to work on a wide variety of telecoms and infrastructure projects.

Person Specification

The ideal candidate will be a reliable, customer-focused engineer who takes pride in delivering high-quality installations and support services. You will be confident working in challenging environments, capable of managing your own workload, and committed to maintaining the highest standards of safety and workmanship at all times and above all always put the customer first.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking

Work Location: Hybrid remote in Gateshead NE11 0SH

Quick apply

Refine Your Search

technical support team jobs in benwell, twr

VoIP & Data Cabling Telecoms Enginer

Registration Officer (RO) - Durham Updated: Closing date extended

Customer Support Expert (Technical Support)

Production Operator

IT Support Specialist

Legionella Risk Assessor

Help Desk Technical Support

Support Contract Engineer (Document Control)

Sales & Logistics Administrator

Junior Project Coordinator

Enquiry Coordinator

IT Support Specialist

Post-Fusion Operator

Commercial Administrator

Scan Assistant

Technical Assistant

Lab Technician

Area Manager, Customer Fulfillment

Technical Support Manager

Oliver Wyman - Team Assistant - Newcastle

I want to receive the latest job alerts for technical support team in benwell, twr

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