Client service & operations assistant Work, Jobs in Birmingham, Wmd (with Salaries)

Client Service & Operations Assistant
First Intuition —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Customer Liaison Advisor
NPS Law —Solihull
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
6d
Executive Assistant
NetWatch Global —Birmingham
- Up to £27,500 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Flexitime
Quick apply
8d
Office Assistant (Part Time)
Carter Jonas —Birmingham
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Referral programme
Legal Assistant/Secretary
Jagdev Legal —Birmingham
- £25,000 - £28,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexitime
Quick apply
8d
Accounts Assistant
Spray Tanker Services Ltd —Featherstone
- From £28,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
Quick apply
Transport Planner / Assistant Transport Planner - Freight & Logistics
WSP —Birmingham
- Part-time
- Hybrid work
- Analysis skills
- In-person
- Business
- Flexitime
- Work from home
Sales Administrator/PA to Director
Sigma Occupational Health Ltd —Harborne
- £26,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
12d
Sales and Administration Assistant
Flecto Engineering Ltd —Walsall
- £25,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
13d
Receptionist/optical assistant
Knights Opticians —Birmingham
- £12.71 an hour
- Part-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
3d
Sales Assistant
Skirting UK —Aston
- £24,500 - £30,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
7d
Assistant Commercial Manager
SCC —Birmingham
- £30,000 - £35,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Facilities Assistant (12-Month FTC)
Wilkes —Birmingham
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Travel
- In-person
- Health & wellbeing programme
- Bereavement leave
Quick apply
Executive Assistant
Stone King —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
6d
Part-Time Aesthetic Clinic Assistant
Mia Fi ltd —Birmingham
- £12.71 - £14.00 an hour
- Weekend availability
- Customer service
- English
- Organisational skills
- Paid training
- Flexitime
Quick apply
5d
Hospitality Assistant
BaxterStorey UK —Birmingham
- £13.31 an hour
- Weekend availability
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Event Supervisor
Event Support Team —Exhall
- Up to £14.50 an hour
- Hybrid work
- Customer service
- Supervising experience
- Driving
Quick apply
12d
Centre Executive
NewFlex —Birmingham
- £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Recreational Assistant
Edu-Lettings UK Ltd —Wolverhampton
- Up to £12.71 an hour
- Part-time
- Customer service
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
2d
Vending Assistant
Restaurant Associates —Birmingham
- £13.45 an hour
- Full-time
- Restaurant

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client service & operations assistant jobs near birmingham, wmd

Client Service & Operations Assistant

First Intuition -
Birmingham

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Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
Administrative experience
Transportation management systems
Data entry
Organisational skills
IT
Communication skills
Time management

Full job description

Job Title: Client Service & Operations Assistant

Location: Birmingham

Role Type: On-site

First Intuition (FI) is a fast-growing, innovative education provider committed to delivering outstanding learning experiences. At FI, our commitment to excellence is driven by our core driving principle of putting people first. We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally.

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted.

Job summary:

This role will be focused on providing high-quality service to our clients and students who primarily study at our newly established centre, FI Birmingham. This is a busy role and will involve flexibility and the ability to prioritise tasks to deliver operational support for staff within the Centre and wider community.

You will work closely with colleagues to ensure that core operational processes are completed for the Birmingham centre. You must enjoy working in a fast-paced environment and be a great communicator - verbally, on the phone and through email. The post holder’s role will be to ensure effective and professional liaison and communication with tutors, skills coaches, administrative and external customers, to facilitate the smooth running of day-to-day activities, through the delivery of established processes.

Duties and responsibilities to include:

Client Service:

You will help deliver high quality service to FI Midlands clients and act as the primary day to day contact for a range of employers. This may include, but not be limited to:

Act as the first point of contact for enquiries from students and their employers relating to course administration and providing appropriate advice and guidance.
Managing the onboarding process of apprentice sign-ups and on-programme apprenticeship paperwork updates.
Maintaining student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.
Supporting Account Managers/Client Relationship team with data collection, invoicing, and produce monthly student reports.
Work closely with Head of Client Services and Operations to ensure SLA’s are met and provide the provision of consistent excellent service.
Ensure accurate data entry of apprentice details and course bookings onto a variety of systems.
Track, chase and report on outstanding actions relating to the onboarding process.
Maintain accurate and up-to-date records for employers and students, including managing trackers, planners, and relevant documentation to ensure data integrity and timely reporting.
Responding to queries in the Birmingham mailbox, update records, liaise with skills coaches and any other administrative activity required.

Course Operations

You will support as required on the completion of core course operations for the delivery of FI Midlands courses. This may include, but not be limited to:

The arrangement of any physical materials required for the delivery of courses.
Administration duties for Birmingham Students and Online Live Apprentices.
Managing shared mailbox and administrative tasks
Administering and invigilating exam sessions
Invoicing to clients and customers.
Course enrolment, handle student queries and manage access issues.
Following up on phone calls and contacts as appropriate.
Work closely with the Head of Client Servies and Operations to oversee daily business operations

Centre Operations:

You will support as required on the completion of core course operations for the delivery of Midlands courses. This may include, but not be limited to:

Setting up classrooms with course materials and supporting building management activities.
Replenishment and maintenance of the open areas of the centre.
Opening/Close of the Centre.
IT Support for Tutors and Room Hire.

Other duties commensurate within the role, including support to other colleagues in the company when required.

Qualifications and skills:

Essential:

Experience of delivering high quality client service
Excellent communication (both written and verbal) and relationship-building skills.
Strong organisational and time management skills.
A positive and solution-focused attitude to work
Ability to use initiative and proactively manage workloads

Confident and professional
Ability to deliver key information to employers and their learners

Preferred:

Experience in the accountancy and/or education industry.
An understanding of professional qualification training in a professional service environment
Understanding of Apprenticeships and the ESFA funding rules
Experience with apprenticeship training

IT Skills:

The following would be advantageous in this role:

Working knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, MS Teams) and other commonly used office packages
Experience of using a TMS such as Administrate.

Benefits:

25 days annual leave (based on fulltime hours) PLUS bank holidays
3 FI Days per year
Flexible-working positive employer with a range of family-friendly policies

Employee Assistance Programme: 24-hour confidential access to counselling and support services

Competitive Pension

Private Medical Insurance

Training and development opportunities

Long term career prospects in a growing company

Employee perks including a range of discounts to suit your lifestyle

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Quick apply

Refine Your Search

client service & operations assistant jobs in birmingham, wmd

Client Service & Operations Assistant

Customer Liaison Advisor

Executive Assistant

Office Assistant (Part Time)

Legal Assistant/Secretary

Accounts Assistant

Transport Planner / Assistant Transport Planner - Freight & Logistics

Sales Administrator/PA to Director

Sales and Administration Assistant

Receptionist/optical assistant

Sales Assistant

Assistant Commercial Manager

Facilities Assistant (12-Month FTC)

Executive Assistant

Part-Time Aesthetic Clinic Assistant

Hospitality Assistant

Event Supervisor

Centre Executive

Recreational Assistant

Vending Assistant

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