Vehicle maintenance workshop Work, Jobs in Croft, Lec (with Salaries)

SERVICE ADVISOR
Research Garage Group —Hinckley
- £30,000 - £33,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Employee discount
- Referral programme
Quick apply
2d
Fabricator/Welder
A.C. Shropshire Ltd —Leicester
- £21.46 an hour
- Weekend availability
- Maintenance
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Workshop Manager
Everyman Driving Experiences —Derby
- £40,000 - £55,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Store discount
Quick apply
12d
Heavy Vehicle Technician Apprentice
DPD Group UK —Hinckley
- Full-time
- Free parking
Quick apply
10d
Mobile Vehicle Technician - Market Harborough
RAC —Market Harborough
- Up to £52,000 a year
- Overtime
- In-person
- Automotive diagnostics
- Flexible schedule
Yard Technician
DPD Group UK —Hinckley
- Up to £58,000 a year
- Full-time
- Organisational skills
- Automotive diagnostics
- Time management
- Free parking
Quick apply
Truck Wash Bay Operative
Anderson Commercials Ltd —Coalville
- £32,500 - £34,500 a year
- Overtime
- Customer service
- Driving
- In-person
Quick apply
12d
Fabricator
Everyman Driving Experiences —Derby
- £38,000 - £45,000 a year
- Weekend availability
- Maintenance
- Cleaning
- In-person
Quick apply
Service Technician Apprenticeship
Calex UK —Leicester
- Full-time
- Computer literacy
- Travel
- Computer skills
Senior PSV Workshop Administrator (Engineering, Compliance & H&S)
Catteralls Coaches —Long Itchington
- £37,000 - £40,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
Quick apply
Mobile Vehicle Technician – Leicester & Northampton
The AA —Leicester
- £38,307 - £40,270 a year
- Overtime
- In-person
- Employee assistance programme
Lead Technician/Workshop Controller
Douglass Motors Ltd —Rugby
- £40,000 - £45,000 a year
- Full-time
- Quality control
- In-person
- Training & development
- Free parking
- Employee discount
Quick apply
HGV Mechanic
A.C. Shropshire Ltd —Leicester
- £21.46 - £23.00 an hour
- Full-time
- Assembly
- In-person
- Hand tools
- Free parking
- Health & wellbeing programme
Quick apply
3d
Workshop & Events Build Assistant
Laughing Bulldog Events Ltd —Tamworth
- From £13.50 an hour
- Carpentry
- Maintenance
Quick apply
Technical Maintenance Manager
Hexagon Leasing —Burton-On-Trent
- Full-time
- Team management
- Communication skills
- Mechanical knowledge
- Free parking
- Life insurance
Quick apply
Parts Sales Advisor
HGV Direct Ltd —Coventry
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
Heavy Vehicle Technical Trainer
GTG —Leicester
- £35,000 - £40,000 a year
- No weekends
- Mentoring
- Training & development
- Automotive diagnostics
- Employee discount
9d
Lead Hand Trailer Technician (m/f/x)
TIP GROUP —Nuneaton
- £46,000 a year
- Mentoring
- Referral programme
Quick apply
HGV Technician
Calor Gas Ltd —Stoney Stanton
- Overtime
- Automotive diagnostics
- Communication skills
- Annual leave
- Employee discount
Mechanical technician (automotive)
Applus IDIADA —Nuneaton
- Full-time
- Computer literacy
- English
- Travel
- Annual leave
- Employee discount
Quick apply

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SERVICE ADVISOR

Research Garage Group -
Hinckley

Quick apply

Job details

Full-time
£30,000 - £33,000 a year
2 days ago

Benefits

Company pension
Employee discount
Referral programme

Qualifications

CRM software
Sales persuasion
Vehicle service booking
Customer service call handling
Personal upselling recommendations
Client engagement
Upselling
Complaint handling
Motor vehicle service advising experience
Appointment booking and call handling
Automotive service
Relationship management
Customer interaction
Sales and customer service experience
Communication skills
Add-on sales
Time management

Full job description

Role Purpose

The Customer Service Advisor plays a key role in delivering outstanding customer service while actively contributing to the commercial success of the Aftersales department. This role is responsible for managing customer bookings, maximising workshop loading, and identifying upsell opportunities through Vehicle Health Checks (VHCs) and service recommendations.

The individual will take ownership of customer interactions from initial contact through to post-visit follow-up, ensuring high levels of customer satisfaction (CSI/NPS) while converting opportunities into revenue. This position blends customer care with a strong focus on sales, retention, and proactive customer engagement.

Key Responsibilities

Customer Experience & Satisfaction

Deliver a professional, friendly, and efficient service across all customer touchpoints.
Take ownership of Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance, ensuring manufacturer targets (minimum 85 NPS) are consistently achieved.
Proactively follow up with customers post-visit to gather feedback, resolve concerns, and reinforce a positive experience.
Handle customer queries and concerns confidently, ensuring timely and effective resolution.

Bookings & Workshop Loading

Manage inbound and outbound booking enquiries, converting all opportunities into confirmed workshop appointments.
Proactively contact customers from the database for upcoming services, MOTs, and maintenance requirements.
Maximise workshop efficiency by ensuring diary utilisation is optimised at all times.
Confirm appointments through pre-call activity, ensuring accurate information and readiness for visit.

Upselling & Revenue Generation

Actively promote additional work identified through Vehicle Health Checks (VHCs), clearly explaining benefits and urgency to customers.
Identify and convert upsell opportunities, including repairs, maintenance items, and service plans.
Present recommendations in a clear, confident, and customer-focused manner to maximise conversion rates.
Promote and sell service plans, highlighting long-term value and customer benefits.

Service Team Collaboration

Work closely with Service Advisors and Technicians to ensure seamless communication of customer needs and VHC findings.
Support the service team with pre-calls, follow-ups, and daily operational tasks.
Ensure all customer records and interactions are accurately recorded within CRM systems.
Maintain consistent brand standards across Stellantis customer interactions.

Key Skills & Attributes

Strong communication skills with the ability to influence and build trust quickly.
Commercial awareness with a proactive approach to identifying sales opportunities.
Customer-focused mindset with a passion for delivering high-quality service.
Confident in upselling and handling objections professionally.
Highly organised with strong attention to detail and time management skills.
Team player with the ability to take ownership and work independently.

Experience & Qualifications

Previous experience in a customer service or service advisor role, ideally within automotive or a target-driven environment.
Proven track record in achieving sales, booking, or customer satisfaction targets.
Experience using CRM or dealer management systems.
Knowledge of Dealership processes (desirable but not essential).

Performance Indicators

Achievement of Manufacturer CSI/NPS objectives (minimum 85 NPS).
Workshop diary utilisation and number of bookings generated.
VHC upsell conversion rates and additional revenue generated.
Service plan sales and overall conversion performance.
Customer feedback and complaint resolution effectiveness.

Working Hours:
Monday to Friday: 8:00 am – 6:00 pm with 1 hour lunch break
Saturday: 8:30 am – 12:00 pm (one in four on a rota basis)

Why Join Us?

This is a dynamic and commercially focused role at the heart of our Aftersales operation. As a Customer Service Advisor, you are not only responsible for delivering excellent service but also for driving revenue through effective booking management and upselling opportunities.

You’ll play a crucial role in turning customer interactions into long-term relationships while directly impacting workshop performance and business growth.

If you’re driven by delivering great service, enjoy working in a fast-paced environment, and are motivated by targets and results, this is an opportunity to make a real difference and grow within a progressive dealer group.

Pay: £30,000.00-£33,000.00 per year

Benefits:

Company pension
Employee discount
Referral programme

Work Location: In person

Quick apply

Refine Your Search

vehicle maintenance workshop jobs in croft, lec

SERVICE ADVISOR

Fabricator/Welder

Workshop Manager

Heavy Vehicle Technician Apprentice

Mobile Vehicle Technician - Market Harborough

Yard Technician

Truck Wash Bay Operative

Fabricator

Service Technician Apprenticeship

Senior PSV Workshop Administrator (Engineering, Compliance & H&S)

Mobile Vehicle Technician – Leicester & Northampton

Lead Technician/Workshop Controller

HGV Mechanic

Workshop & Events Build Assistant

Technical Maintenance Manager

Parts Sales Advisor

Heavy Vehicle Technical Trainer

Lead Hand Trailer Technician (m/f/x)

HGV Technician

Mechanical technician (automotive)

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