It Work, Jobs in Hellaby, Syk (with Salaries)

IT End User Support Analyst - Level 2
Certara —Sheffield
- Full-time
- Remote
- Writing skills
- Maintenance
- Analysis skills
9d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Writing skills
- Windows
- Free parking
- Employee assistance programme
Quick apply
Desktop Support Technician
Arnold Magnetic Technologies —Wales Bar
- £30,000 - £34,500 a year
- Weekend availability
- Travel
- In-person
- Communication skills
- Free parking
- Flexitime
Quick apply
8d
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
IT Project Manager
Keepmoat Homes —Doncaster
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
IT Service Operations Manager
UK Central —Sheffield
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
8d
IT Support Analyst
Skovgaard Solutions —Sheffield
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- English
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Senior Service Desk Analyst (2 roles available)
Sheffield Hallam University —Sheffield
- £32,080 - £38,784 a year
- Part-time
6d
IT Support Technician
Balliante —Rotherham
- £24,000 a year
- Part-time
- Analysis skills
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Associate System Administrator
Tes Global —Sheffield
- £25,000 - £35,000 a year
- Full-time
- CRM software
- ERP systems
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Technician
FluidOne —Sheffield
- Up to £30,000 a year
- Full-time
- Computer networking
- Organisational skills
- In-person
- Employee assistance programme
Quick apply
Data Centre and Network Engineer
Pipe Ten Hosting Ltd —Sheffield
- £30,000 a year
- Full-time
- Hybrid work
- Maintenance
- Linux
Quick apply
7d
HR Technical Support Officer
Rotherham Metropolitan Borough Council —Rotherham
- £28,598 - £31,022 a year
- Full-time
IT Service Desk Engineer (Worksop)
Vernacare International Ltd —Worksop
- Up to £30,000 a year
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician
Amazon UK Services Ltd. —Mansfield
- Full-time
- Maintenance
- English
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
Structured Cabling / Network Engineer (AV Training Provided)
Triumph AV —Newark-on-Trent
- £28,000 - £32,000 a year
- Full-time
- English
- Travel
- In-person
- Free parking
Quick apply
10d
IT Manager
MB Advertising & Marketing —Meadowhall
- £40,000 - £45,000 a year
- Full-time
- Free parking
Quick apply
19h
IT Technician - Developmental Role
Rotherham Doncaster and South Humber NHS Foundation Trust —Doncaster
- £26,299.62 - £31,157.00 a year
- Full-time
- In-person
1d

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IT End User Support Analyst - Level 2

Certara -
Sheffield

Apply Now

Job details

Full-time
9 days ago

Qualifications

Technical troubleshooting
Desktop support
Stakeholder collaboration
Writing skills
Incident queue management
IT service management
Ticket management
Maintenance
Internal department liaison
ISO 9001
Analysis skills
Continuous improvement
Network management
Computer hardware
Ticket management systems
Technical support incident logging
Agile
ISO 27001
Customer support
Multidisciplinary collaboration
Application support
Communication skills
Time management

Full job description

Overview:

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As an IT End User Support Analyst Level 2 with Certara, you are part of a global, fast-paced IT organization. Our primary mission is to provide capable and resilient world-class assistance to professional services, software, and corporate business units, ensuring our team members have the access and ability to perform at the highest level in service of our customers.

The IT Service Desk supports all technologies in direct contact with Certara end users, spanning multiple
technical disciplines across onboarding and offboarding, hardware provisioning, applications support and
management, office technologies including collaboration, networking, and printing, and endpoint technologies in the creation of a cohesive and integrated technology stack to support business growth globally.

The role requires a passion for supporting team members and using technology to facilitate a better end user-experience for business users. This role is a core member of the Service Desk and should be comfortable being both hands-on in the actioning of support requests and collaborating with Operations and Infrastructure team members while ensuring appropriate support of knowledgebase articles and documentation within the greater IT organization and supporting key compliance requirements including SOX, ISO 9001, ISO 27001, and SOC 2

Responsibilities:

Incident Response

Responsible for Level 2 triage, investigation, and resolution of production issues.
Troubleshoot and resolve IT issues across a broad range of enterprise technologies.
Collaborate with Level 1 support teams to resolve tickets within established service level agreements, operational KPIs, and resolution targets.
Work closely with Level 3 and Infrastructure support teams to perform defect triage and resolve complex technical issues when necessary.
Maintenance Tasks and Service Requests
Perform maintenance tasks that support day-to-day IT operations.
Respond to service requests promptly while providing clear and timely communication to end users.
Document troubleshooting steps and resolutions within the IT Service Management platform.
Provide onsite support for the Sheffield office, including hardware deployments, meeting room technology, peripheral support, and other local IT operational needs.
Certara IT Service Delivery - Job Requisition Draft for Review
Support hardware lifecycle activities including deployments, replacements, asset recovery, and inventory management.
Operational Standards, Documentation, Policies, and Procedures
Effectively use the ticketing system to track, document, prioritize, and communicate work.
Identify opportunities to improve operational standards and support procedures.
Assist in maintaining internal documentation and end user knowledge articles.
Demonstrate strong knowledge of industry-standard software and hardware technologies.
Support application access requests and understand core business processes across multiple departments.
Maintain documentation and processes required to support compliance initiatives including SOX, ISO 9001, ISO 27001, and SOC 2.
IT Projects and Continuous Improvement
Partner with Service Delivery leadership and technical teams to improve service quality, operational efficiency, and customer satisfaction.
Participate in infrastructure and endpoint technology projects using an Agile framework.
Actively contribute to process improvement initiatives that enhance the Global Service Desk.
Participate as an engaged member of the Global IT organization through regular meetings, knowledge sharing, and cross-functional collaboration

Qualifications:

Skills and Attributes

Excellent written and verbal communication skills.
Strong customer service orientation with a positive and professional attitude.
Demonstrated analytical and problem-solving abilities.
Highly motivated with the ability to work independently.
Strong organizational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Proven ability to identify and implement continuous improvement initiatives.
Ability to work effectively with globally distributed teams across multiple time zones.

Preferred Experience

3+ years of related IT Service Desk or End User Support experience (Preferred).
3+ years supporting Windows, macOS, Microsoft 365, endpoint hardware, and common enterprise

technologies (Preferred).

3+ years supporting Active Directory, LDAP, and Identity Management technologies (Preferred).
Experience supporting endpoint management, vulnerability remediation, and device lifecycle management

(Preferred).

Experience providing Level 2 technical support in both remote and onsite environments (Preferred).
Experience provisioning, configuring, and supporting end user hardware (Preferred).
Experience supporting a global organization with geographically distributed users (Preferred).
Minimum of 2 years of networking experience (Required).
Strong troubleshooting and analytical skills (Required).
Understanding of network management and troubleshooting concepts (Preferred).
Ability to work outside standard business hours as operational requirements dictate

Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.

Apply Now

Refine Your Search

it jobs in hellaby, syk

IT End User Support Analyst - Level 2

1st-2nd Line IT Support Engineer

Desktop Support Technician

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IT Project Manager

IT Service Operations Manager

IT Support Analyst

Senior Service Desk Analyst (2 roles available)

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Data Centre and Network Engineer

HR Technical Support Officer

IT Service Desk Engineer (Worksop)

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IT Manager

IT Technician - Developmental Role

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