Service desk team Work, Jobs in Hodnet (with Salaries)

Counselling Support/Client Liaison Officer
Axis Counselling —Shrewsbury
- £24,752 a year
- Part-time
- CRM software
- Databases
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
5d
Receptionist & Admin Assistant
Green Planning Services Limited —Shrewsbury
- £24,785 a year
- Part-time
- Microsoft Office
- Administrative experience
- Contracts
- Sick pay
Quick apply
7d
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
Hospitality General Manager
The Ellesmere Hotel —Ellesmere
- Full-time
- Hotel
- Supervising experience
- Human resources
Quick apply
9d
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
Recreational Assistant
Edu-Lettings UK Ltd —Stoke-on-Trent
- Up to £12.71 an hour
- Part-time
- Hospitality
- Management
- First Aid Certification
- Free parking
- Employee discount
Quick apply
13d
Veterinary Receptionist
Harrison Family Vets —Longton
- From £24,800 a year
- Full-time
- Laboratory experience
- Front desk
- In-person
- Annual leave
- Employee discount
Quick apply
9d
Transport Coordinator
Groundshore Ltd —Sandbach
- £32,000 - £40,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
7d
Receptionist
Betsi Cadwaladr University Health Board —Wrexham
- £26,300 a year
- Full-time
- Front desk
1d
Cash Desk Volunteer
British Heart Foundation —Wellington
- Cash handling
- Employee discount
Front Office Assistant
Mercure Telford Centre Hotel —Telford
- £12.71 an hour
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Receptionist
Mclub Spa and Fitness —Stoke-on-Trent
- £7.55 - £12.71 an hour
- Part-time
- Computer literacy
- Front desk
- Computer skills
- Gym membership
Quick apply
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Evening Hotel Duty Manager (Alcohol Personal Licence Needed)
Belvilla Hotel —Crewe
- From £30,000 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Free parking
- Store discount
Quick apply
Laboratory Assistant - Building Façade Testing (Cladding/Rainscreen)
UL Solutions —Telford
- Microsoft Word
- Maintenance
- Data entry
Telephone & Administration Volunteer (Homestore)
British Heart Foundation —Shrewsbury
- Front desk
- Employee discount
Cleaner (part-time)
SPEL Products —Shrewsbury
- From £13 an hour
- Part-time
- In-person
- Time management
Quick apply
8d
Hairdresser
Headmasters Telford —Telford
- £50 - £600 a day
- Part-time
- Customer service
- Hair styling
- Front desk
- Flexitime
Quick apply
Security Guard
bet365 —Stoke-on-Trent
- Weekend availability
- Computer literacy
- Front desk
- Communication skills
Quick apply
Nail Technician
beautycutz —Telford
- From £15 an hour
- Part-time
- Social media management
- Customer service
- Front desk
- Free parking
Quick apply
9d

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Counselling Support/Client Liaison Officer

Axis Counselling
Shrewsbury

Quick apply

Job details

Part-time
£24,752 a year
5 days ago

Benefits

Health & wellbeing programme
Sick pay

Qualifications

CRM software
Stakeholder liaison
Patient appointment coordination
GCSE
Filing
Databases
Appointment booking and call handling
Office experience

Full job description

Counselling Support/Client Liaison Officer

Job Description

Hours: 35 hrs per week (with one late night till 7.30 pm included - times can be negotiated)

Salary: £24,752

Location: Shrewsbury (Across Telford & Wrekin and Shropshire where required)

Holidays: 26 days plus statutory holidays per annum to be calculated pro rata to hours worked

Reports to: Counselling Service Manager

OVERALL PURPOSE OF THE JOB:

To provide administrative support within a counselling service which offers specialist services to survivors of sexual abuse. The post holder will undertake the role of Counselling Support/Client Liaison Officer as directed by the Counselling Manager, and work in accordance with Axis Counselling Policies and Procedures. The role will involve working closely with Counsellors and liaising with clients.

Main Duties and Responsibilities:

· Create and manage online appointments and diary for clients and counsellors

· Manage paperwork for client files and produce palm packs, Initial Assessment (IA) packs and other counselling paperwork for counsellors to be readily available

· Ensure Counsellors are provided with all client files and paperwork for each appointment and that these are filed appropriately when returned

· Communicate regularly with counsellors

· Input all relevant information on Client Management system

· Liaise regularly with Line Manager re systems and processes

· Keep safe storage and handling of all sensitive information. Ensure prompt shredding

· Telephone and email management – handle reception desk calls and enquiries.

· Liaise with clients – ensure their needs are met appropriately when booking appointments

· Ensure smooth and professional communications with clients and referrers and agencies

· Monitor and requisition stationery and consumables

· Ensure all client files are archived appropriately

· Liaise with Clinical Lead with any client clinical issues and therapist allocation

· To respect and abide by Axis Counselling’s Policy on Client Confidentiality

· Allowing clients into the building for F2F appointments

Online Management System

Ø Input all initial referral and appointments onto Database

Ø Ensure e-letters and texts are kept up to date

Ø Send customised texts and letters to clients and referrers

Ø Manage online appointment calendar via Teams

Ø Create appointments slots

Ø Book and manage Counselling appointments

Ø Ensure referral and registration records are up to date

Ø Keep database up-to-date daily

Ø Record on system any contact with clients and label contact method, duration and type accordingly

Ø Ensure any technical issues are reported immediately to your line manager.

Ø Record all counsellor daily returns and attendance reports

Ø Manage the counselling@ account jointly with team and ensure all emails are addressed as swiftly as possible.

Please note: Appropriate training will be provided for using our Online CRM and other systems necessary to undertake this role.

The post will be reviewed six months and following consultation with the post holder duties may change or be developed subject to available funding and the needs of the service

WE DO NOT ACCEPT CV'S - PLEASE VISIT THE VACANCY PAGE ON OUR WEBSITE WWW.AXISCOUNSELLING.ORG.UK/VACANCIES TO DOWNLOAD OUR APPLICATION FORM. THANK YOU

Job Type: Part-time

Pay: £24,752.00 per year

Benefits:

Health & wellbeing programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

service desk team jobs in hodnet

Counselling Support/Client Liaison Officer

Receptionist & Admin Assistant

CCTV Control Room Operator

Hospitality General Manager

Service Desk Team Leader

Recreational Assistant

Veterinary Receptionist

Transport Coordinator

Receptionist

Cash Desk Volunteer

Front Office Assistant

Receptionist

2nd Line Support Technician

Evening Hotel Duty Manager (Alcohol Personal Licence Needed)

Laboratory Assistant - Building Façade Testing (Cladding/Rainscreen)

Telephone & Administration Volunteer (Homestore)

Cleaner (part-time)

Hairdresser

Security Guard

Nail Technician

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