Customer service Work, Jobs in Illington, Nfk (with Salaries)

Customer Service Adviser
Natures Menu —Snetterton
- £26,000 - £28,500 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Work from home
- Employee discount
Quick apply
3d
Sales Assistant
Jollyes Pets —Thetford
- £8.43 - £12.71 an hour
- Part-time
Quick apply
10d
Retail Assistant - Part Time
Farmfoods —Norwich
- £10.95 - £12.81 an hour
- Part-time
- School
- Annual leave
- Employee discount
Quick apply
Retail Sales Assistant
Eurochange —Norwich
- £12.81 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
- Employee assistance programme
- Employee discount
Claims & Customer Support Advisor
Enjoy Travel Technology Ltd —Norwich
- £25,000 a year
- Full-time
- Remote
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
Customer Advisor
Boots —Norwich
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
4d
Customer Service & Order Coordinator
Totally Branded —Swaffham
- £27,000 a year
- Full-time
- Customer service
- Time management
- Free parking
- Employee discount
Quick apply
11d
Customer Services Assistant
OurCoop —Diss
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
2d
Customer Support Advisor
Zest Car Rental —Dereham
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Store discount
Quick apply
Sales Assistant - 10 hours
WHSmith Travel —Norwich
- Overtime
- Annual leave
- Employee assistance programme
Quick apply
12d
Sales Colleague
Currys —Bury St. Edmunds
- £12.71 - £13.01 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
Barista/All Rounder
45 Fuel —Norwich
- £10.85 - £13.50 an hour
- Part-time
- Serving
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
Sales Assistant (8 hrs)
Deichmann —Norwich
- Up to £12.91 an hour
- 8 hour shift
- Communication skills
EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time
Careline365 —Norwich
- £12.81 an hour
- Part-time
- Hybrid work
- Free parking
- Paid training
4d
CRM Coordinator - ID:331
Hughes Electrical —Norwich
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Customer Sales Representative
Careline365 —Norwich
- £12.81 an hour
- 8 hour shift
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Sales Assistant - Notcutt Garden Centre
Weird Fish Limited —Norwich
- £13 an hour
- Part-time
- Merchandising
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Customer Advisor
Thurlow Nunn —Norwich
- £26,507.98 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Sales Assistant/Stylist - Rodd & Gunn in John Lewis, Norwich
Rodd&Gunn UK Ltd —Norwich
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- English
- Employee discount
Quick apply
9d
Property Administrator
Belvoir Sales and Lettings —Bury St. Edmunds
- From £26,400 a year
- Full-time
- Microsoft Word
- CRM software
- Customer service
- Health & wellbeing programme
Quick apply
5d

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customer service jobs near illington, nfk

Customer Service Adviser

Natures Menu -
Snetterton

Quick apply

Job details

Part-time | Full-time | Fixed term contract
£26,000 - £28,500 a year
3 days ago

Benefits

Cycle to work scheme
Work from home
Company events
Employee discount
On-site parking

Qualifications

Customer service
Salesforce
Microsoft Office
Organisational skills
Phone etiquette
Communication skills

Full job description

About us

At Natures Menu we believe the bond between pet and owner isn’t for a moment; it’s for a lifetime. From that first excited tail wag to the gentle steps of old age, our pets nourish us along the way, every day. Brightening our mood, getting us outside and just…being there. We believe dogs and cats deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we pioneered raw feeding 45 years ago and have now expanded across different ranges to make sure all pet parents have more natural alternatives to traditional pet food. We want to make food that tastes good and does good for the pets we serve. Lovingly crafted in our local Norfolk factory, you can be sure you are joining a sustainable company who care about our people, the products we create and our impact on the environment. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

Your role

Reporting to the Customer Service Team Leader, this role is responsible for delivering an outstanding customer experience by managing customer enquiries, complaints and service requests across telephone, email and live chat. The successful candidate will use strong communication and problem-solving skills to resolve issues efficiently, ensuring a seamless customer journey that promotes customer loyalty and supports Natures Menu's reputation for excellent service.

What You Will Do

· Respond to customer enquiries via telephone, live chat, and email in a professional, friendly, and timely manner.

· Provide accurate information regarding products, services, orders, deliveries, returns, and account-related queries.

· Investigate and resolve customer issues, complaints, and concerns, ensuring a satisfactory outcome wherever possible.

· Process customer requests, amendments, refunds, replacements, and other service-related transactions in line with company policies.

· Maintain detailed and accurate records of all customer interactions within the CRM or customer management system.

· Escalate complex queries or complaints to the appropriate department or management team when required.

· Meet individual and team performance targets, including customer satisfaction, response times, and quality standards.

· Proactively identify opportunities to improve customer experience and internal processes.

· Collaborate with internal departments such as Warehouse, Logistics, Finance, and Marketing to resolve customer issues effectively.

· Stay up to date with company products, promotions, policies, and procedures.

What We Are Looking For

Essential

· Minimum 2 years' experience in Customer Service, or a similar customer-focused role.

· Previous experience of order processing, administration and handling customer queries.

· Excellent verbal and written communication skills.

· Strong telephone manner and active listening skills.

· Ability to manage multiple customer conversations across different channels simultaneously.

· Strong problem-solving and decision-making abilities.

· Experience using CRM and business systems; knowledge of Salesforce, SAP, Microsoft Office and Google Workspace would be advantageous.

· Strong attention to detail and organisational skills.

· Right to work in the UK.

Personal Attributes

· Customer-focused with a passion for delivering outstanding service.

· Empathetic, patient, and professional in all customer interactions.

· Positive and resilient when handling challenging situations.

· Team player with a collaborative approach.

· Ability to work independently and manage workload effectively.

· Flexible and adaptable in a fast-paced environment.

Location: Based at our site in Snetterton, Norfolk - Hybrid (2 days per week in the office)

Pay: £26,000.00-£28,500.00 per year

Benefits:

Company events
Cycle to work scheme
Employee discount
On-site parking
Work from home

Application question(s):

Will you work Fulltime 40 hours per week or Part Time 16 hours a week? Please specify clearly the contract you require.

Work Location: Hybrid remote in Snetterton

Quick apply

Refine Your Search

customer service jobs in illington, nfk

Customer Service Adviser

Sales Assistant

Retail Assistant - Part Time

Retail Sales Assistant

Claims & Customer Support Advisor

Customer Advisor

Customer Service & Order Coordinator

Customer Services Assistant

Customer Support Advisor

Sales Assistant - 10 hours

Sales Colleague

Barista/All Rounder

Sales Assistant (8 hrs)

EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time

CRM Coordinator - ID:331

Customer Sales Representative

Sales Assistant - Notcutt Garden Centre

Customer Advisor

Sales Assistant/Stylist - Rodd & Gunn in John Lewis, Norwich

Property Administrator

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