Visitor experience Work, Jobs in Malpas, Chs (with Salaries)

Visitor Experience Host
Trentham Estate —Stoke-on-Trent
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
Marina Operative
Whixall Marina —Whitchurch
- Part-time
- Customer service
- Maintenance
- IT
Quick apply
Marina Administrator
Swanley Bridge Marina Ltd —Nantwich
- From £14 an hour
- Part-time
- Hybrid work
- CRM software
- Customer service
- Computer skills
- Free parking
Quick apply
1d
Operational Support Grade - HMP Berwyn (Prison Support Role)
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
5d
Painter
Teledyne Technologies Inc. —Bromborough
- Full-time
- Hand tools
- Annual leave
- Employee assistance programme
11d
Aquarist
Blue Planet Aquarium —Ellesmere Port
- £26,436.80 a year
- Weekend availability
- Driving
- In-person
- Employee discount
Quick apply
5d
Estates & Facilities Lead - Shrewsbury Prison
Cove Group —Shrewsbury
- £30,000 a year
- Part-time
- Management
- Maintenance
- Supervising experience
- Employee discount
Quick apply
14d
Wellbeing Companion (Fixed Term - 6 Months)
Cedar Care Homes —Chester
- £13 an hour
- Temporary
- Hospitality
- Nursing home
- Customer service
- Free parking
- Annual leave
Quick apply
3d
Neurodevelopmental Administrator
Betsi Cadwaladr University Health Board —Wrexham
- £26,813 - £27,890 a year
- Full-time
- English
- Typing
7d
Group Profile: POS : Physical Education Instructor (PEI) HMP Berwyn
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
1d
Receptionist
Ramada Plaza Wrexham —Wrexham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Casual Matchday and Events Hospitality
Wrexham AFC —Wrexham
- Part-time
- Hospitality
- Bar
- Customer service
Oswestry Local Support - Chinese speaking
QXM International Ltd —Oswestry
- £15 an hour
- Hybrid work
- Microsoft Word
- Hospitality
- Customer service
- Work from home
Quick apply
Grounds & Estates Operative
The Wyldewoods Chester —Chester
- £26,000 - £29,000 a year
- Full-time
- Maintenance
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Community Partnerships Manager
Chester Zoo —Chester
- £40,430 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Project management
- Annual leave
- Employee assistance programme
Green Social Prescribing Facilitator
Royal Society of Wildlife Trusts —Shrewsbury
- £18,659 - £31,098 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
3d
Recreational Attendant
Liverpool City Council —Liverpool
- £25,583 - £27,254 a year
- Part-time
- Employee assistance programme
Aquarist
Chester Zoo —Chester
- £27,500 a year
- Weekend availability
- No degree
- Communication skills
- Annual leave
- Employee discount
4d
Theatre Severn Steward
Shropshire Council —Shrewsbury
- £12.65 an hour
- Bar
Front of House Receptionist
Rent Eaze Ltd —Stoke-on-Trent
- £25,000 - £35,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Visitor Experience Host

Trentham Estate -
Stoke-on-Trent

Apply Now

Job details

Fixed term contract

Qualifications

Hospitality
Customer service
First aid
Host/hostess experience
Organisational skills
Communication skills

Full job description

The Visitor Experience Host is responsible for delivering an outstanding customer experience by welcoming visitors, providing product information, and assisting with purchases in a retail environment. They enhance the experience at Trentham by offering excellent service, maintaining store presentation, and ensuring smooth daily operations. The role also involves promoting brand values, driving sales, and supporting visitors in making informed purchasing decisions.

This is a fixed-term contract until 6 September, with the possibility of extension until December. The role involves a minimum of 8 hours per week, including weekends, public holidays, and some evening shifts, worked on a rota basis.

The Person

We are looking for an outdoor, indoor customer focused and service driven individual, someone who is passionate about building a rapport with customers. As a Visitor Experience Host, you’ll encourage return visits by creating positive and long-lasting impacts.

Required Experience

Previous experience in a customer service, hospitality, tourism, or retail role.

Experience in a visitor attraction, gardens, heritage site, gallery, or event space (preferred but not always required).
Experience handling cash registers, ticketing systems, or POS systems.
Experience in a Customer facing role.

Skills

Customer Service & Communication

Strong verbal communication skills to engage with visitors of all backgrounds.
Ability to provide friendly, professional, and informative guest interactions.
Active listening skills to understand visitor needs and respond effectively.

Operational & Organizational Skills

Ability to handle ticketing, bookings, and retail transactions accurately.
Strong multitasking skills to assist multiple visitors at once.
Attention to detail to ensure exhibits, displays, or retail areas remain presentable.

Problem-Solving & Adaptability

Ability to handle visitor complaints or concerns with professionalism.
Quick-thinking and adaptable in fast-paced or high-footfall environments.

Teamwork & Collaboration

Works well as part of a team and supports colleagues in daily operations.
Ability to follow instructions from supervisors while taking initiative when needed.

Knowledge & Interest (preferred but trainable)

Interest in the venue’s history, location and what Trentham stands for.
Basic health & safety awareness and emergency response knowledge as well as having a First Aid.

Key Accountabilities

Guest Welcome & Orientation

Greet all visitors warmly and provide an overview of the visitor centre’s offerings and layout.
Ensure every guest feels valued and receives personalised attention

Information & Guidance

Share detailed information about exhibits, events, and activities available.
Answer questions and provide recommendations tailored to visitors’ interests.

Customer Service Excellence

Handle guest inquiries and resolve issues promptly with professionalism and courtesy.
Support accessibility needs and accommodate special requests to enhance guest experiences.

Operational Support

Assist with ticketing, memberships, and merchandise sales as needed.
Maintain cleanliness and organization of the visitor centre, including displays and signage.

Safety & Security

Monitor visitor activity to ensure a safe and respectful environment for all.
Follow and enforce safety protocols and emergency procedures as required.

Engagement & Experience Enhancement

Facilitate interactive experiences, demonstrations, or tours when applicable.
Gather guest feedback and contribute ideas for improving visitor experiences.

To apply, please send your CV and cover letter to [email protected]

Previous applicants need not apply.

Applications close Tuesday 21 July at 5pm.

Apply Now

Apply Now

Refine Your Search

visitor experience jobs in malpas, chs

Visitor Experience Host

Marina Operative

Marina Administrator

Operational Support Grade - HMP Berwyn (Prison Support Role)

Painter

Aquarist

Estates & Facilities Lead - Shrewsbury Prison

Wellbeing Companion (Fixed Term - 6 Months)

Neurodevelopmental Administrator

Group Profile: POS : Physical Education Instructor (PEI) HMP Berwyn

Receptionist

Casual Matchday and Events Hospitality

Oswestry Local Support - Chinese speaking

Grounds & Estates Operative

Community Partnerships Manager

Green Social Prescribing Facilitator

Recreational Attendant

Aquarist

Theatre Severn Steward

Front of House Receptionist

I want to receive the latest job alerts for visitor experience in malpas, chs

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