Hr operations administrator Work, Jobs in Redditch, Wor (with Salaries)

HR Administrator
Serco Group —Solihull
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
1d
Operations Administrator
S Jones Containers Ltd —Walsall
- £27,000 - £29,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
1d
HR & Payroll Coordinator (FTC)
Sika —Redditch
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Annual leave
- Employee discount
Quick apply
1d
HR Administrator
Gateley —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
6h
HR Assistant
DCA —Warwick
- Overtime
- Microsoft Office
- Administrative experience
- Human resources
HR Administrator
Samsic UK —Coventry
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
Quick apply
HR Operations Administrator
Caresoft Global —Coventry
- £17.69 an hour
- Hybrid work
- Microsoft Office
- Analysis skills
- Human resources
Quick apply
6d
HR Administrator
Dignus Group —Walsall
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Annual leave
Employee Relations Operations Administrator x2
Select Engineering —Solihull
- £21.88 an hour
- Call to connect
- Data analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
1d
International Compliance Administrator
Valpak —Stratford-upon-Avon
- £26,500 - £27,250 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Leadership
- Annual leave
6d
Compliance Administrator
Trash UK Limited —Evesham
- £28,000 - £32,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
Quick apply
HR Assistant
DCA Design International Limited —Warwick
- Overtime
- Microsoft Office
- Administrative experience
- Human resources
Employee Relations Operations Administrator
Select Engineering —Birmingham
- £23.60 an hour
- Call to connect
- Data analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
Office Manager/Administrator
Systec Fire Engineering Limited —Birmingham
- £25,000 - £30,000 a year
- Full-time
- Administrative experience
- Accounting
- Human resources
- Free parking
Quick apply
8d
HR Administrator
Contechs —Coventry
- £23.60 an hour
- Full-time
- Human resources
- Organisational skills
- In-person
Quick apply
6d
HR Assistant
Park Place Technologies Limited —Birmingham
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Compliance Coordinator
non violentiam cic —Birmingham
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
9d
HR Administrator
Brumjobs —Halesowen
- £28,000 - £30,000 a year
- Temporary
- Microsoft Excel
- Microsoft Office
- Administrative experience
12h
Nat Compliance Administration Officer
Sanctuary Group —Worcester
- £25,848 - £27,209 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
10d
Supply Chain Coordinator
Sureserve —Birmingham
- £30,000 - £34,000 a year
- Microsoft Excel
- Microsoft Office
- SQL
- Annual leave
- Employee assistance programme
Quick apply
8d

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HR Administrator

Serco Group -
Solihull

Apply Now

Job details

Full-time
£25,000 - £30,000 a year
1 day ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Human resources
Organisational skills
Phone etiquette
Communication skills

Full job description

HR Enabling Services
Location: Solihull
Salary: £25-30k DOE
Full Time, 12 Month FTC

Overview

Our People Services team sits at the heart of Serco's HR function — and this role is at the heart of that team.

As an HR Administrator, you'll be the first point of contact for employees, managers, and HR Business Partners across the business, handling a broad range of queries through our MyHR portal, by phone, and via webchat. From the day someone joins Serco through to the moments that matter throughout their career, your work touches every stage of the employee lifecycle.

This is a busy, people-facing role that rewards those who are organised, empathetic, and take genuine pride in getting things right.

As part of this you’ll:

Serve as the initial triage point for HR Services tickets, assessing and routing queries to the right team in line with agreed SLAs and business rules
Handle a broad range of HR administrative queries via telephone, email, and webchat — bringing queries to resolution at the earliest point of intervention
Provide end-to-end support for GDPR requests, from initial receipt through to information collation, redaction, and timely completion in line with ICO guidance
Support Absence Management queries — navigational support, pending calls, and acting as a point of escalation for our absence management platform
Create Employment and Financial references on behalf of Serco employees, liaising with third parties including mortgage lenders and recruitment agencies
Process new starter pension enrolment applications
Provide frontline payroll support during peak periods, acting as first point of contact for incoming calls
Produce and distribute Annual Pay Review letters and other employee correspondence
Capture and track all customer interactions in the CRM system, ensuring records are accurate and up to date
Support shared services administrative duties, including document management and uploading to employee records

What you’ll need to do the role:

Proven experience in a customer service environment, ideally telephone or contact centre-based
Experience working within an HR environment
Confidence managing a high volume of queries while maintaining accuracy and meeting SLAs and KPIs
Excellent communication skills — clear, confident, and empathetic across written and verbal channels
Strong telephone etiquette and the ability to remain calm under pressure
Good working knowledge of MS Office (Word, Excel, Outlook)
Ability to handle sensitive and confidential data with discretion, in line with data protection legislation
Strong organisational skills with the ability to manage competing priorities and meet deadlines
GCSEs in Maths and English at grade A–C or equivalent

Desirable

CIPD qualification, or working towards one
Experience in an HR Shared Services or transactional HR environment
Familiarity with absence management or HR case management platforms

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

Flexible working considered
Pension – 6%
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.

Apply Now

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