Guest service manager Work, Jobs in Scotland (with Salaries)

Regional Guest Services Manager - Scotland & Ireland
Portico Corporate Reception Management —Glasgow
- £42,000 a year
- Full-time
- Continuous improvement
- Travel
- Training & development
- Annual leave
- Life insurance
Quick apply
10d
Trainee Event Manager
Ascent Consultants —Glasgow
- From £27,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Referral programme
Quick apply
2d
Hands-on Front of House / Duty Manager (Live-In / Seasonal to Permanent)
KELVIN HOTEL(OBAN)Ltd —Oban South and the Isles
- £25,420 - £30,000 a year
- Seasonal
- Hospitality
- Hotel
- Supervising experience
- Free parking
Quick apply
Hotel Assistant Manager
Grampian Hotel —Perth
- £25,420.00 - £38,223.42 a year
- Full-time
- Hotel
- Supervising experience
- In-person
- Free parking
Quick apply
Groups and Events Manager
Old Town Chambers, Autograph Collection —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hotel
- Presentation skills
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
General Manager - Operations
Sweeney Inverness —Inverness
- £40,000 - £45,000 a year
- Full-time
- Hotel
- Team management
- In-person
- Employee discount
- Referral programme
Quick apply
9d
Guest Service Manager
Radisson Hotel Group —Edinburgh
- Full-time
- Customer service
- Hotel
- Communication skills
- Employee discount
Quick apply
Guest Service Manager
Valor Hospitality —Aberdeen
- Full-time
- Hotel
- Data entry
- Front desk
- Free parking
- Employee discount
Quick apply
2d
Reservations Agent - Concierge Team
Hogs Haven Golf Club —St. Andrews
- From £29,500 a year
- Full-time
- CRM software
- Hospitality
- English
- Free parking
- Work from home
Quick apply
12d
General Manager
Flip Out Livingston —Livingston
- Up to £42,000 a year
- Weekend availability
- Computer literacy
- Computer skills
- In-person
- Store discount
- Employee discount
Quick apply
Assistant Guest Relations Manager
The Torridon —Achnasheen
- £32,000 - £37,000 a year
- Full-time
- Hotel
- Communication skills
- Employee discount
- Referral programme
Quick apply
Guest Services Manager
Radisson Hotel Group —Aberdeen
- Full-time
- Customer service
- Hotel
- Communication skills
- Employee discount
Quick apply
Guest Experience Manager
Showcase Cinemas —Paisley
- £14.42 an hour
- Part-time
- Guest services
- Leadership
- Communication skills
- Free parking
- Annual leave
5d
Front of House Manager
Margo —Glasgow
- From £38,300 a year
- Full-time
- Restaurant management
- Supervising experience
- Organisational skills
- Store discount
- Employee discount
Quick apply
5d
Training Manager - Part-time
Hilton —Glasgow
- £26,923 a year
- Part-time
- Hotel
- Continuous improvement
- Training & development
- Employee stock purchase plan
- Annual leave
Rooms Divisions Manager
Monogram Collective —Inverurie
- Full-time
- Bar
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Rooms Division Manager
Monogram Collective —Pitlochry
- Full-time
- Hotel
- Team management
- Budgeting
- Employee assistance programme
Quick apply
2d
Conference & Events Manager
Monogram Collective —Inverurie
- Weekend availability
- Bar
- Hotel
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Wedding and Events Manager
Monachyle Mhor —Lochearnhead
- £36,000 - £40,000 a year
- Full-time
- Hotel
- Business development
- Organisational skills
- Store discount
- Employee discount
Quick apply
5d
Manager
Events Photo Team —Balloch
- £21,387 - £26,378 a year
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
11d

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Regional Guest Services Manager - Scotland & Ireland

Portico Corporate Reception Management -
Glasgow

Quick apply

Job details

Full-time
£42,000 a year
10 days ago

Benefits

Annual leave
Company pension
Life insurance
Referral programme

Qualifications

Fiscal management
Stakeholder liaison
Coaching
Employee relations
Cost control
Performance management
Continuous improvement
Continuous improvement cycles oversight
Training & development
Guest services
Project leadership
Leadership
Team motivation leadership
Communication skills
Time management

Full job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are seeking an exceptional Regional Guest Services Manager to lead and develop our Guest Services and Colleague Services teams in Scotland and Ireland, across a prestigious corporate contract.

This is a fantastic opportunity for an experienced people leader who is passionate about delivering outstanding customer experiences and creating a culture of excellence. You will be responsible for ensuring five-star guest service standards are consistently delivered across multiple locations while supporting operational performance, colleague engagement, and continuous service improvement.
Leading a team of approximately 10 direct reports, you will provide strategic direction, operational oversight, and people leadership to ensure our service remains innovative, efficient, and industry-leading.

The successful candidate will be an inspirational and motivational manager who thrives on developing teams, building strong stakeholder relationships, and driving service excellence within a fast-paced corporate environment.

Key Responsibilities

Lead, inspire and develop Guest Services and Colleague Services teams across multiple locations.
Ensure the consistent delivery of exceptional five-star service standards throughout the contract.
Provide strategic support and welcome services guidance across all sites.
Create a positive, engaging and high-performing team culture.
Manage the full employee lifecycle, including recruitment, onboarding, performance management, development, coaching and employee relations.
Review, develop and implement processes, policies and procedures that enhance service delivery and operational efficiency.
Identify opportunities for innovation and continuous improvement across the account.
Build and maintain strong relationships with key stakeholders at all levels.
Lead projects from conception through to successful implementation.
Monitor service performance, ensuring operational standards and KPIs are achieved.
Support business objectives through effective resource planning and workforce management.
Manage budgets and financial performance where required.
Ensure compliance with company policies, procedures and service standards.

Candidates must be flexible for regular travel to all sites within the Ireland and Scotland region.

Hours: 40 hours per week, usual shifts between 07:30 - 18:00, Mon-Fri.
Salary: £42,000 per annum

Qualifications

To be successful in this role, you will be a confident and experienced senior manager with a proven background leading teams within a corporate environment.

You will be a natural relationship builder with a passion for developing people and delivering exceptional customer experiences. Organised and adaptable, you'll be comfortable balancing strategic leadership responsibilities with day-to-day operational demands.

Essential Skills & Experience

Proven experience managing and developing teams within a corporate environment.
Strong leadership skills with the ability to inspire, motivate and coach others.
Experience managing multiple stakeholders and building relationships at all levels.
Excellent communication and interpersonal skills.
Strong organisational and time management capabilities.
Experience reviewing, creating and implementing policies, processes and procedures.
Demonstrable experience managing HR and people processes from end to end.
Ability to lead projects and drive continuous improvement initiatives.
Strong problem-solving skills and a proactive approach to service enhancement.
Ability to thrive in a fast-paced and constantly evolving environment.

Desirable

Financial management experience, including budgeting and cost control.
Experience within hospitality, workplace services, guest services or front-of-house operations.
Multi-site management experience.

What You'll Bring

A passion for delivering world-class customer experiences.
A people-first leadership style.
Commercial awareness and operational excellence.
A drive to innovate and continually improve service delivery.

Additional Information

What's in it for you?

Excellent holiday allowance
Pension contributions,
Life insurance
Enhanced annual leave
Recommend a Friend Bonus Scheme
Thank you voucher scheme.
24-hour personal helpline for employees, providing counselling & information services.
Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
Our Training Academy provides excellent training and development opportunities for our people.

Quick apply

Refine Your Search

guest service manager jobs in scotland

Regional Guest Services Manager - Scotland & Ireland

Trainee Event Manager

Hands-on Front of House / Duty Manager (Live-In / Seasonal to Permanent)

Hotel Assistant Manager

Groups and Events Manager

General Manager - Operations

Guest Service Manager

Guest Service Manager

Reservations Agent - Concierge Team

General Manager

Assistant Guest Relations Manager

Guest Services Manager

Guest Experience Manager

Front of House Manager

Training Manager - Part-time

Rooms Divisions Manager

Rooms Division Manager

Conference & Events Manager

Wedding and Events Manager

Manager

I want to receive the latest job alerts for guest service manager in scotland

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