Customer service / hire Work, Jobs in Wakefield (with Salaries)

Customer Service / Hire Desk Coordinator
Buckhurst Plant Hire Limited —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Breakdown Contoller (WHN)
Kelling Group Limited. —Normanton
- £28,250 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Service Assistant
Elior UK —Leeds
- £23,858 a year
- Weekend availability
- Customer service
- Communication skills
Quick apply
Hire Desk Controller / Hire Administrator
Levels Above Site Services Ltd —Wakefield
- From £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
Quick apply
6d
Delivery Driver
SP TRANSPORT GROUP LTD —Leeds
- £1,260 a week
- Full-time
- Customer service
- English
- Driving
- Paid training
- Flexitime
Quick apply
14d
Community Host / Leisure Assistant.
Vivify Venues —Wakefield
- £10.85 - £12.71 an hour
- In-person
- School
- Free parking
- Referral programme
Quick apply
Motorhome Preparation Assistant
Taste of Freedom —Wetherby
- £26,000 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Flexible schedule
Quick apply
12d
Service Controller
Briggs Equipment —Dewsbury
- £28,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
5d
Marketing and Social Media Assistant
QBC Nightime Solutions —Huddersfield
- £25,000 a year
- Full-time
- Social media management
- Customer service
- Bachelor's degree
- Free parking
Quick apply
Motor Claims Handler
Lemonaid Motor Legal —Rotherham
- £23,000 - £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Yard Operative
Huws Gray Group —Wakefield
- Annual leave
- Employee discount
Event Equipment Delivery Driver & Operational Support
Wharfeside Hire —Wetherby
- £24,420 - £26,325 a year
- Overtime
- Customer service
- In-person
Quick apply
7d
Retail Assistant
Batch'd —Leeds
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick apply
1d
Depot Assistant
Kelling Group Limited. —Leeds
- £28,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply
Hire Controller- WHN Normanton
Kelling Group Limited. —Normanton
- £28,250 a year
- Full-time
- Customer service
- Contracts
- IT
- Free parking
- Life insurance
Quick apply
5d
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
12d
Fleet and Transport Controller
Kelling Group Limited. —Leeds
- £28,250 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- Communication skills
- Life insurance
- Referral programme
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Wakefield
- Full-time
- Management
- Bachelor's degree
- Leadership
Recruitment Administrator
Flannery Plant Hire —Wakefield
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d

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Customer Service / Hire Desk Coordinator

Buckhurst Plant Hire Limited
Leeds

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Facilities management
Logistics
Microsoft Office
Organisational skills
Contracts
IT
Communication skills

Full job description

Overview:

We are looking for an enthusiastic and motivated Customer Service / Hire Desk Coordinator to join our Leeds Depot. Customer Service / Hire Desk Coordinator to deliver excellent customer service and efficient hire desk operations by managing customer enquiries, coordinating equipment hires, ensuring accurate administration, and supporting smooth operational workflow. This role is key to providing a professional, responsive, and high‑quality experience for all customers.

Key Responsibilities:

Customer Service & Front‑Line Support

Act as the first point of contact for customer enquiries via phone, email, and in‑person.
Provide professional, friendly, and accurate information about products, services, hire availability, and pricing.
Build strong working relationships with customers to encourage repeat business.
Handle complaints or service issues promptly, escalating where necessary.

Hire Desk Coordination

Process hire requests, off‑hire instructions, extensions, and amendments.
Ensure the correct equipment is ordered, allocated, and available when required.
Liaise with the transport and operations team to schedule deliveries, collections, and service calls.
Maintain up‑to‑date knowledge of the hire fleet, accessories, and add‑on services.

Administration & Documentation

Create and maintain hire contracts, quotes, and customer records with accuracy.
Process purchase orders, delivery notes, collection notes, and all associated paperwork.
Ensure compliance with company policies, pricing structures, and hire terms.
Track contract end dates and proactively manage off‑hire processes.

Commercial Accountability

Provide accurate quotations in line with pricing matrices.
Upsell additional products or services where appropriate.
Assist with monitoring utilisation, shortages, and equipment availability to maximise revenue.
Support credit control by ensuring correct billing information and flagging overdue accounts.

Operational Support

Work closely with operations, service engineers, and logistics colleagues to resolve issues.
Communicate delays, shortages, or disruptions to customers proactively.
Ensure compliance with H&S procedures and legal requirements (e.g., LOLER, asset checks if relevant to your industry).

Requirements:

Essential

Strong customer service experience in a fast‑paced environment.
Previous experience in a hire desk, rental, depot, trade counter, or similar coordination role.
Excellent verbal and written communication skills.
Strong organisational skills with high attention to detail.
Proficient with IT systems (InspHire, Syrinx, CRM, hire systems, ERP, or Microsoft Office).
Ability to multitask and prioritise under pressure.
Problem‑solving mindset and confident decision-making.

Desirable:

Industry experience (plant hire, tool hire, equipment rental, construction, facilities management, logistics).
Knowledge of hire processes, contracts, and equipment categories.
Experience managing transport planning or scheduling.

Key Behaviours

Customer‑first attitude
Professional and courteous manner
Team player with collaborative approach
Reliability and strong work ethic
Proactive approach to problem‑solving
Calm under pressure
Strong ownership and accountability

Monday to Friday hours between 7am until 5pm

Permanent

Fulltime

Equality and Diversity Statement
We are committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all individuals regardless of age, disability, gender identity, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

Work Location: In person

Quick apply

Refine Your Search

customer service / hire jobs in wakefield

Customer Service / Hire Desk Coordinator

Customer Resolution Team Leader

Breakdown Contoller (WHN)

Customer Service Assistant

Hire Desk Controller / Hire Administrator

Delivery Driver

Community Host / Leisure Assistant.

Motorhome Preparation Assistant

Service Controller

Marketing and Social Media Assistant

Motor Claims Handler

Yard Operative

Event Equipment Delivery Driver & Operational Support

Retail Assistant

Depot Assistant

Hire Controller- WHN Normanton

Claims Notification Handler

Fleet and Transport Controller

Area Manager, Customer Fulfillment

Recruitment Administrator

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